Brings ideas for process or efficiency improvements to supervisor • Builds relationships with locations, field management, patients and referral sources • Collects co-pays and deductible amounts • Conducts insurance verification and eligibility for services/products • Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns • Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines • Maintains accuracy and quality control throughout patient contact and data entry • Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork • Obtains authorization and qualification documentation • Prepares complete and accurate files for Billing Department • Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction • Processes work orders to field locations and coordinates timely fulfillment of products and services ordered • Provides product/service information and education by answering questions, offering assistance • Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies • Works extensively with eIntake proprietary system • Performs other duties as assigned. • Accurately perform simple mathematical calculations • Effectively communicate in English; both oral and written • Interpret a variety of communications (verbal, non-verbal, written, listening and visual) • Maintain confidentiality, discretion and caution when handling sensitive information • Multi-task along with attention to detail • Self-motivation, organized, time-management and deductive problem solving skills • Work independently and as part of a team.