ul>Answer questions in person, on the phone, from e-mail, text, or written correspondence; resolve problems and address concerns and issues from students, parents, faculty, staff, collegiate departments, and other third parties in the following areas: admissions, registration, financial aid, and student accounts/billing; use investigation, professional judgment, and individual discretion, as appropriate; follow through on issues until resolved, providing necessary correspondence and contact with students or third parties; work in conjunction with Academic Advisors, Admission Representatives, Financial Aid Advisors and Business Office staff, or other college departments to clarify situations, as necessary; intercede and/or advocate on the student's behalf. Analyze student accounts to determine if referrals to Financial Aid Advisors, Registrar, Academic Advisors or Business Office need to be made; work to develop effective and efficient communications with subject matter experts to have smooth hand-off points for students.