Las Vegas, NV30+ days ago
KNOWLEDGE, SKILLS, & ABILITIES The incumbent must have specific knowledge, skills, and abilities in the following areas: KNOWLEDGE Required Experience with the support of an IT Service related to teaching and learning or higher education Knowledge of Instructional Technology as it relates to Web Conferencing, Lecture Capture and Learning Management Systems Knowledge of Personal Response and Polling Systems Experience supporting faculty in a higher education environment Experience working with an enterprise help support ticketing system Understanding of current practices and requirements regarding accessibility in materials and applications SKILLS Required Exceptional customer service skills that demonstrate patience, flexibility, and tenacity with faculty, students, colleagues and external partners (such as educational technology vendors). ABILITIES Required Demonstrated ability to collaborate effectively with a wide range of individuals, including both technical and non-technical staff Demonstrated ability to communicate orally and in writing to both technical and non-technical audiences Demonstrated ability to utilize multimedia products/applications to create documentation and support materials Ability to prioritize multiple requests from a broad constituent base including: help requests, projects, outages, incidents, and other emerging needs Ability to work autonomously and meet deadlines COMMITMENT to CAMPUS VALUES A successful candidate will contribute to a respectful, positive work environment.