Strong knowledge of Airvault and ransomeware recory technologies Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with Technology counterparts, business partners, and external groups Proficiency in handling operational issues eectively and understanding escalation, communication, and crisis management Demonstrated call control and situation management skills under fast-paced, highly dynamic situations Knowledge of basic IT and Airline Ecosystems Understand SLA’s, engagement process and urgency needed to engage teams during critical situations Ability to understand and explain interconnected application functionality in a complex environment and share knowledge with peers Skilled in a Customer-centric attitude and the ability to focus on providing best-in-class service for customers and stakeholders Ability to execute with a high level of operational urgency with an ability to maintain calm, and work closely with a team and stakeholders during a critical situation while using project management skills Ability to present to C-Level executives with outstanding communication skills Ability to lead a large group up to 200 people including support, development, leaders and executives on a single call Ability to effectively triage – be able to detect and determine symptom vs cause and capture key data from various sources, systems and people Knowledge of business strategies and priorities Excellent communication and stakeholder engagement skills. Coordinates Technology Response to Natural Disasters and Aircraft AccidentsKey Requirements and Technology Experience: Key Skills; Disaster Recovery, Business Continuity and Enterprise Operational Resilience.