NewNational Strategic Account Manager (West Coast)-Relocation Assistance Eligible Sunbelt RentalsNational Strategic Account Manager (West Coast)-Relocation Assistance EligibleSeattle, WA$140,328–$192,951 / yearoperates from a Preferred Supplier list, and Sunbelt is not included on the list; (2) target company utilizes centralized rental equipment for a multi-state area; or (3) target company is focused on providing industrial contractor services. * Specific specialty product training to be provided by the various Sunbelt experts - IRG, Scaffolding, P&P, Compressed Air Solutions, Ashtead Technologies, Scaffolding, P&P, Compressed Air Solutions, Ashtead Technologies.
Risk Manager DCS CorporationRisk ManagerJoint Base Lewis-McChord, WAMA/MS/MBA from an accredited college or university in Operations management, Risk Management, program management, Engineering or related degree with 7 to 10 years of experience as a Risk Manager within the DOD environment. We’re seeking individuals who are excited to take on meaningful challenges, contribute to innovative solutions, and help shape the future of a fast‑evolving mission space.
ILS Manager DCS CorporationILS ManagerJoint Base Lewis-McChord, WAILS administration, including supply, purchasing, provisioning, design, reliability, validation and maintainability analysis of complex mechanical or electro-mechanical systems/equipment per DOD requirements. We’re seeking individuals who are excited to take on meaningful challenges, contribute to innovative solutions, and help shape the future of a fast‑evolving mission space.
Contracts Manager DCS CorporationContracts ManagerJoint Base Lewis-McChord, WAMA/MS/MBA from an accredited college or university in Business, Finance, Contracts, Law or other related degree with 8 to 10 years of experience as a contract’s administrator working within the DOD environment. We’re seeking individuals who are excited to take on meaningful challenges, contribute to innovative solutions, and help shape the future of a fast‑evolving mission space.
Design Configuration Manager DCS CorporationDesign Configuration ManagerJoint Base Lewis-McChord, WAWork closely with program management, systems engineers, quality managers and representatives, draftsmen and design/manufacturing engineers in a concurrent engineering environment. A focus on either configurations management, logistics, engineering, technical support and/or management of advanced networks for military vehicles and equipment.
Senior Program Manager DCS CorporationSenior Program ManagerJoint Base Lewis-McChord, WAMA/MS/MBA from an accredited college or university in Business, accounting, programming management, operations management, engineering with 10 years managing Government programs, 3 of which is in a supervisory capacity. Perform technical program management, budgeting, scheduling, trade-off analysis, lifecycle costing, risk management, supportability, test and evaluation, and requirements development.
Junior Project Manager DCS CorporationJunior Project ManagerJoint Base Lewis-McChord, WABA/BS from an accredited college or university in Business, accounting, program management, operations management, engineering with 5 years of progressive experience in managing technical projects in a military hardware/software development environment. We’re seeking individuals who are excited to take on meaningful challenges, contribute to innovative solutions, and help shape the future of a fast‑evolving mission space.
Product Manager II - Wood Products IT (Planning) WeyerhaeuserProduct Manager II - Wood Products IT (Planning)Seattle, WA$119,088–$178,774Minimum of 8 years of progressive IT experience, including at least 5 years in product management or related technology roles focused on delivering products or solutions (preferably in sales or other relevant sectors). As a Product Manager II on the Wood Products IT Planning team, you will guide cross-functional teams to support Sales & Operations Planning (S&OP), Supply Planning, Scheduling, and broader supply chain planning capabilities.
Commercial Construction Senior Project Manager - Healthcare HITT ContractingCommercial Construction Senior Project Manager - HealthcareSeattle, WA$121,000–$165,000 / yearEvery day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. In accordance with the Washington Equal Pay and Opportunity Act, section RCW 49.58.110, the base salary range for this position is: $121,000.00 - $165,000.00 Compensation in other cities and states may vary.
Commercial Construction Assistant Project Manager HITT ContractingCommercial Construction Assistant Project ManagerSeattle, WA$77,000–$110,000 / yearGather data, interpret it into meaningful information, and relay that information through clear, concise communication strategies; ability to see how pieces and processes fit into and affect the bigger picture/business model. Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.
Entry Level Sales Representative AT&TEntry Level Sales RepresentativeSeattle, WAWe provide comprehensive training, so while prior customer-facing experience is a plus, a strong work ethic, professional communication skills, and a drive to succeed are what truly matter. Consultative Selling: Conduct brief needs assessments to understand customer lifestyles and recommend the most appropriate AT&T wireless plans and products.
Technical Project Manager CollaberaTechnical Project ManagerSeattle$68–$70 / hourTemporaryContractorYou will be driving programs deploying networking infrastructure in Data centers and transit centers, to meet the ever growing customer demand. Manage multiple competing cross-organizational projects/programs simultaneously on a global scale across NASA, EMEA and APAC regions.
Part Time Manager/Senior Manager - Tax, Integrated Partnership Solutions KPMGPart Time Manager/Senior Manager - Tax, Integrated Partnership SolutionsSeattle, WALicensed Certified Public Accountant (CPA), Enrolled Agent or Juris Doctor (J.D)./Master of Laws (LL.M.), in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Keep up to date on current tax practices, new technologies and tools used in client service delivery and participate in technology or process development initiatives; participate in and contribute to market and business activities external to the firm.
Production Supervisor Davis WireProduction SupervisorKent, WA$80,000–$92,000 / yearFull timeRecommends to plant management procedures, systems, equipment and machinery alterations to reduce costs, resolve problems, ensure product quality, reduce scrap and improve production efficiency. Sight – hand and eye coordination, depth perception needed to operate, adjust, and quantify chemicals and equipment, vision sufficient to inspect work areas and building for issues and operate computers.
Urgently Hiring - Sales Representative Indoor MediaUrgently Hiring - Sales RepresentativeTacoma, WA$85,000–$105,000 / yearWe are seeking motivated Sales Representatives to sell multi-channel advertising solutions to local businesses within a protected territory close to home. You will represent a well-established advertising platform with over 30 years of industry success, helping local businesses grow through: Grocery store advertising placements.
NewEquipment Rental Specialist Sunbelt RentalsEquipment Rental SpecialistFife, WA$23.52–$27.93 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
Sales Account Representative UlineSales Account RepresentativeSeattle, WA$65,000–$70,000 / yearFull timeUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices. As a privately owned company, Uline continues to grow, creating new career opportunities and job stability you can count on !
Customer Experience Manager APG WestCustomer Experience ManagerTacoma, WA$80,000–$100,000 / yearOur portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.
Customer Experience Manager PhilipsCustomer Experience ManagerBothell, WA$129,000–$205,000 / yearYou're the right fit if: You have 2+ years of experience managing consumer care communication tools for high-volume consumer products, including supporting the development, launch, and lifecycle management of physical products. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
Customer Experience Manager CRH PlcCustomer Experience ManagerTacoma, WA$80,000–$100,000 / yearOur portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard hardscape, Echelon Masonry, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, and Techniseal sands and sealant technologies. Were a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.
Senior Manager, Customer Experience DoorDash IncSenior Manager, Customer ExperienceSeattle, WA$143,400–$210,900 / yearWe value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers.
Customer Experience and Service Transformation Advisory Senior Manager Accenture PlcCustomer Experience and Service Transformation Advisory Senior ManagerRedmond, WAYou understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions.
Senior Finance Manager, Customer Experience Innovation Microsoft CorpSenior Finance Manager, Customer Experience InnovationRedmond, WA$97,600–$188,400 / yearMasters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience. Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.
Principal Technical Program Manager, Search Customer Experience Amazon.com IncPrincipal Technical Program Manager, Search Customer ExperienceSeattle, WAWe are looking for an entrepreneurial, dynamic, and customer-obsessed Principal Technical Program Manager to define and drive the joint technical architecture that spans multiple organizations. Are you passionate about delighting hundreds of millions of customers and building the best search experience to help customers make well-informed purchase decisions on Amazon?
Sr. Technical Program Manager , Customer Experience and Business Trends Amazon.com IncSr. Technical Program Manager , Customer Experience and Business TrendsSeattle, WAWe are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
NewSr. Product Manager, Customer Experience and Business Trends Amazon.com IncSr. Product Manager, Customer Experience and Business TrendsSeattle, WAThis means moving beyond ad-hoc, side-of-desk tooling toward a disciplined product portfolio designed for global, asynchronous operation, (2) unifying cross-vertical coordination to ensure alignment and cohesion across a diverse portfolio of workstreams, and (3) directly owning and driving the organization"s business rhythm (including MBRs, WBRs, QBRs, OP1 Planning, and goal delivery) into a streamlined operating model that the PM authors and presents to CXBT leaders. Own the roadmap, development, and scaling of products that simplify operations, automate budget reporting, and streamline org-level workflows, applying full product discipline (discovery, prioritization, delivery, iteration) rather than ad-hoc tooling, and designing for global, asynchronous use from day one.
Senior Product Manager - Technical, Customer Experience and Business Trends (CXBT) Amazon.com IncSenior Product Manager - Technical, Customer Experience and Business Trends (CXBT)Seattle, WAPrimary deliverables are reports with narratives that cover both the qualitative and quantitative aspects of customer use cases and experiences for specific AWS offerings which are presented to senior AWS leadership to influence them in products like AI Services, GenAI/Agentic AI, Inference, Edge. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Principal Product Manager - Technical, External Services, AWS Customer Experience Amazon.com IncPrincipal Product Manager - Technical, External Services, AWS Customer ExperienceSeattle, WAYou present strategy updates to senior leadership, make decisions that balance near-term delivery with long-term architectural direction, and navigate ambiguity daily - making informed bets with incomplete information because customer needs won"t wait for certainty. This is a usability role at the frontier of AI - the hardest problem isn"t building capable agents, it"s designing experiences where customers understand what agents are doing, trust them enough to delegate work, and feel in control.
Customer Service Manager Hybrid - Redmond WA Cbre ValuationCustomer Service Manager Hybrid - Redmond WARedmond, WACBRE Global Workplace Solutions (GWS) propose des prestations multi techniques et multi services afin d'assurer une gestion efficace et pérenne des services généraux de nos clients. CBRE GWS France traite ainsi toutes les facettes de la gestion des installations, en utilisant un modèle intégré qui combine des services directs et des sous-traitants spécialisés.
Manager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceBellevue, WAWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Client Experience Manager II One WorkplaceClient Experience Manager IISeattle, Washington$100,000–$115,000 / yearBachelor of Arts degree (B.A.) from a four-year college or university and/or a minimum of 3-5 years in a relevant experience working for a commercial furniture dealer, PM Management firm, Corporate Real Estate or Facilities Management or related business in the commercial interiors industry. You will build and maintain important internal and external client relationships that support the overall project and/or account including but not limited to: Designers, GC’s, Project Managers, Installation Crews and Vendor partners.
Entry Level Customer Service Manager Instep SeattleEntry Level Customer Service ManagerRedmond, WAOur Entry Level Customer Service Managers are the face of our clients to their high-priority customers and specialize in new consumer business acquisition, marketing, and customer retention. Because our clients trust us to represent their reputation, we provide extensive training in cutting-edge sales techniques, product knowledge, and business psychology.
Customer Service Manager - State Farm Agent Team Member Jeff Sand - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberKirkland, WAFull timeAs a Customer Service Manager with the Jeff Sand State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Senior Product Manager – Employee Experience NordstromSenior Product Manager – Employee ExperienceSeattle, Washington$142,000–$220,500 / yearThe role requires close collaboration with HR Technology, HR Operations, the Employee Contact Center (ECC), Legal, and other business stakeholders, with the ability to translate organizational needs into actionable, scalable products that drive measurable adoption and reduce service delivery friction. Experience defining and tracking product metrics — adoption, task completion, self-service deflection, usability — and using them to prioritize investments and report progress to leadership.
Senior Product Manager - Employee Experience Nordstrom Inc.Senior Product Manager - Employee ExperienceSeattle, WA$142,000–$220,500 / yearThe role requires close collaboration with HR Technology, HR Operations, the Employee Contact Center (ECC), Legal, and other business stakeholders, with the ability to translate organizational needs into actionable, scalable products that drive measurable adoption and reduce service delivery friction. Experience defining and tracking product metrics - adoption, task completion, self-service deflection, usability - and using them to prioritize investments and report progress to leadership.
Principal Product Manager - Customer Identity And Access Management Geico InsurancePrincipal Product Manager - Customer Identity And Access ManagementSeattle, WA$140,425–$229,600 / yearThis role requires an expert who will help drive the vision, strategy, and roadmap for IAM platforms and services at GEICO - balancing world-class security with frictionless user experiences. This leader will partner with engineering, security and business stakeholders to ensure the right people have the right access at the right time, all while maintaining the trust of our users and regulators.
Customer Success Manager Seattle Search GroupCustomer Success ManagerKirkland, WashingtonOur client is a rapidly growing FinTech company seeking a proactive, customer-focused Customer Success Manager to manage a portfolio of small business clients. This is an opportunity to become a trusted advisor to entrepreneurs, helping them navigate payroll, bookkeeping, taxes, and business operations while building long-term customer relationships.
Customer Account Manager (Remote opportunity) Nestle SACustomer Account Manager (Remote opportunity)Seattle, WARemote$120,000–$160,000 / yearThis role will be primarily focused on effectively managing, retaining, and driving growth within our existing and new corporate business partner relationships Utilizing Nestle Out of Home's robust portfolio of brands, we are seeking an experienced and accomplished, executive salesperson to establish, manage, grow and retain high value, brand accretive, mutually beneficial partnership across a breadth of customer channels including but not limited to: Healthcare, Higher Education, Corporate Dining, Hospitality, Recreation, Travel & Community Living. Establish and cultivate executive-level relationships with decision makers in assigned accounts Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders Source and analyze insights and analytics to drive business decisions Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert.
Front Office Strategy Consulting - PLS Customer Analytics - Manager PricewaterhouseCoopers LLPFront Office Strategy Consulting - PLS Customer Analytics - ManagerSeattle, WA$99,000–$232,000 / yearAs a Manager in Front Office Strategy Consulting within our Customer Analytics practice, you will leverage advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Life Sciences Experience Design Strategy Manager Deloitte Touche Tohmatsu LtdLife Sciences Experience Design Strategy ManagerSeattle, WA$163,400–$322,100 / yearWe are looking for practitioners who will work alongside Life Sciences organizations, from biotechnology firms to global big pharma to medical device companies, to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, provider, and business outcomes.
Workplace Experience Manager - Redmond WA Cbre ValuationWorkplace Experience Manager - Redmond WARedmond, WAAbout the Role As a CBRE Workplace Experience Manager you will be responsible for managing employees that oversee the delivery of workplace experience services. Experience in the areas of staffing selection training development coaching mentoring measuring appraising and rewarding performance and retention preferred.
Customer Support Manager Globe Machine Manufacturing CoCustomer Support ManagerTacoma, WAThe Customer Support Manager leads post-sale customer support operations, including new equipment installations, warranty service, field service, parts sales, and ongoing customer relationships. This role partners closely with Sales, Engineering, Manufacturing, and Operations to ensure successful project execution and long-term customer satisfaction.
Retail Experience & Visual Merchandising Manager Brooks SportsRetail Experience & Visual Merchandising ManagerSeattle, WA$98,286–$147,428 / yearAs the Retail Experience & Visual Merchandising Manager at Brooks, you will lead the conceptualization and execution of our physical retail spaces and end-to-end visual merchandising design for Brooks owned retail fleet - shaping how the brand comes to life in physical space and creating experiences that drive commercial performance. You will sit at the intersection of brand storytelling, product strategy, and retail performance, translating our brand identity and seasonal narratives into scalable, high-impact in-store experiences that improve conversion, average unit retail (AUR), and sell-through.
NewSenior Manager, AI Experience Designer Pfizer IncSenior Manager, AI Experience DesignerBothell, WA$124,400–$207,400 / yearCandidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. Design System Pattern Ownership: Own specific pattern areas of Pfizer's AI-first design system (assistant UI components, conversation templates, transparency and disclosure components, escalation patterns, trust and verification cues) as products with adoption targets.
Digital Experience Manager Microsoft CorpDigital Experience ManagerRedmond, WA$86,100–$169,800 / yearBachelors Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience. Bachelors Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 1+ year(s) integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
Senior Manager Customer Debug Support Engineering Advanced Micro Devices, IncSenior Manager Customer Debug Support EngineeringSeattle, WashingtonAs Senior Manager in the Platform Field Engineering team within Data Center Platform Engineering Group DPEG, you will build and lead a team of customer-facing debug engineers who own server- and rack-level hardware and firmware debug during customer bring-up and early deployment, with continued support through ODM factory build (NPI). Customer & ODM Scale: Demonstrated experience supporting large-scale deployments and managing debug or quality programs across hyperscale, OEM, and enterprise customer segments and global ODM partners.
Assistant Branch Manager (Downtown Bellevue Experience Center) (FULL TIME ON-SITE) First Technology Federal Credit UnionAssistant Branch Manager (Downtown Bellevue Experience Center) (FULL TIME ON-SITE)Bellevue, WA$80,168.40–$88,550 / yearFull timePartner with Manager in leading a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development. The Assistant Manager, Experience Center (XC) partners with the Manager to oversee the day to day activities of a team of Financial Solutions Representatives in processing routine financial transactions for members.
Customer Success Manager III F5 IncCustomer Success Manager IIISeattle, WA$88,000–$132,000 / yearF5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
Life Sciences Experience Design Strategy Senior Manager Deloitte Touche Tohmatsu LtdLife Sciences Experience Design Strategy Senior ManagerSeattle, WA$198,700–$391,600 / yearWe are looking for practitioners who will work alongside Life Sciences organizations-from biotechnology firms to global big pharma to medical device companies-to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact. Connect experience strategy to digital product delivery by aligning business needs and goals, customer needs, technology trends, and design intent with product roadmaps, user stories, development priorities, and implementation needs.
Customer Support Manager Globe Machine ManufacturingCustomer Support ManagerTacoma, WAFull timeESSENTIAL DUTIES AND RESPONSIBILITIES:Installations & Project ExecutionManage new equipment and system installations using internal teams and outside contractorsMaintain schedules, budgets, and open issue lists for active projectsOversee startup, commissioning, and project closeout activitiesTrack customer satisfaction, project timing, and budget performanceCustomer Support & Technical ServiceServe as a technical resource for customers, Sales, and Parts teamsSupport customers with troubleshooting, maintenance, upgrades, and service needsAssist with estimating startup, installation, and service costsWarranty & Service OperationsResolve warranty issues and coordinate replacement or modified partsPrepare quotes for service visits, upgrades, and repair workDetermine billable versus warranty-covered service requestsParts & Field Service GrowthLead parts sales and non-project field service operationsIdentify upgrade opportunities and additional equipment needs within existing accountsSupport revenue growth while maintaining margin goals and customer satisfactionCross-Functional LeadershipPartner with Engineering, Production, Sales, and Leadership teams to improve support processesHelp solve installation challenges and drive continuous improvement initiativesOther duties as assignedQUALIFICATIONS: Bachelor's degree in Mechanical or Electrical Engineering strongly preferred5+ years of experience in manufacturing, field service, project management, installation, or leadership rolesStrong understanding of mechanical, electrical, hydraulic, pneumatic, and control systemsAbility to read engineering drawings, schematics, and technical diagramsExperience with AutoCAD and Microsoft Office preferredStrong leadership, organization, and customer communication skillsSelf-directed with the ability to manage multiple priorities in a fast-paced environment. The Customer Support Manager leads post-sale customer support operations, including new equipment installations, warranty service, field service, parts sales, and ongoing customer relationships.