FULL_TIME

FEED

UNKNOWN

Within the Knowledge Management program, the analyst analyzes ticket, search, and article-feedback data to identify knowledge gaps; writes and edits public how-to guides, FAQs, troubleshooting articles, and internal technical procedures under the KM governance and quality framework; contributes Virtual Agent (chatbot) content; and also produces and edits formal program deliverables (Service Management Plan, Quality Control Plan, process documentation, monthly and quarterly reports) in Government-approved formats. Write, edit, format, and maintain formal contract deliverables in Government-approved formats (Service Management Plan, Quality Control Plan, process documentation and flow diagrams, Monthly Customer Support Activity Report, Quarterly XLA Performance Report, CX Roadmap, meeting minutes) and manage their review cycles.

YEAR

Empower AI Inc.

Knowledge Analyst / Technical Writer

[AW]-iCims

Demonstrated attention to accuracy and detail; active listening and clear communication; timely delivery of quality documents; sound judgment in resolving ambiguous drafting requirements; effective collaboration; and the ability to identify and clearly document risks, assumptions, and unresolved issues. SMX is seeking a Policy and Technical Writer, SME to produce and maintain policy and technical documentation supporting Department of Defense (DoD) and Intelligence Community (IC) data, artificial intelligence (AI), cloud, application security, and zero trust mission requirements.

Smartronix

Policy And Technical Writer Editor (Sme) (5777) (Ts/Sci) (Ft. Belvoir, VA)

ea_via_bold

Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint, Teams), relevant Adobe Creative Cloud applications such as InDesign, Illustrator or Photoshop; and familiarity with Jira and Confluence. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services.

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

Author Jobs in Virginia

Knowledge Analyst / Technical Writer Empower AI Inc.

Policy And Technical Writer Editor (Sme) (5777) (Ts/Sci) (Ft. Belvoir, VA) Smartronix

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