Human Resouces Manager Judge GroupHuman Resouces ManagerHorsham, PA$110,000–$120,000 / yearResponsibilities•Lead and evolve HR programs supporting compliance, workforce planning, training, and engagement•Act as primary owner of the HRIS (Paylocity), including reporting, analytics, and system optimization•Manage and develop the HR team, promoting consistent and equitable practices across the company•Handle employee relations matters, investigations, performance management, and corrective action•Oversee benefits administration, workers’ compensation, OSHA-related HR matters, and compliance audits•Ensure compliant recruiting processes, support compensation decisions, and participate in hiring activities•Partner with senior leadership on strategic initiatives, company events, and continuous improvement efforts•Collaborate with accounting on recurring HR-related reporting. Qualifications•Bachelor’s degree in HR or related field; PHR preferred•5–7 years of progressive HR experience; manufacturing background strongly preferred•Hands-on experience with HRIS platforms (Paylocity a plus)•Strong working knowledge of employment law, compensation, benefits, and employee relations•Advanced Excel skills (pivot tables, lookups)•Excellent communication, judgment, organization, and prioritization skills•Proven ability to collaborate across all levels of the organization.
Quality Assurance Manager Integrity Staffing GroupQuality Assurance ManagerLock Haven, PA, PAThis is an exciting opportunity for an experienced Quality Assurance Manager looking for a company that offers strong leadership opportunities, excellent growth potential, competitive compensation, performance-based incentives, and the opportunity to lead quality initiatives within a large, high-volume manufacturing operation. Qualified Quality Assurance Managers will have most, if not all, of the following skills and experience: • 7+ years of recent and relevant Quality Assurance, Quality Engineering, Process Engineering, Process Management, or related manufacturing quality experience within a high-volume manufacturing environment.
Quality Auditing Manager, LanceSoft IncQuality Auditing Manager,Exton, PA$51.08 / hourThis is a high-impact, independent role requiring deep GMP expertise, strong auditing experience, and the ability to influence stakeholders across a global network. The Manager, Quality Auditing (Contractor) supports the execution and continuous improvement of the global audit program across the Americas and international operations.
Senior Manager Digital, Scam & Mule Fraud Citizens Financial Group IncSenior Manager Digital, Scam & Mule FraudPittsburgh, PA$148,000–$180,000 / yearThe Senior Manager Digital, Scam & Mule Fraud leads enterprise strategy and execution to prevent, detect, and disrupt digital fraud, scam victimization, and money mule activity across customer channels. This role integrates fraud strategy, financial crime intelligence, customer protection, and operational response to reduce losses, protect customers, and strengthen regulatory compliance.
Grants Manager B University of PennsylvaniaGrants Manager BPA$76,000–$90,000 / yearManage post-award processes including account generation which includes monitoring FCOI in the RIA, RPPR/progress report submissions, closeout, monitoring and review of all charges to sponsored projects, and audit requirements for federal awards and enforcing compliance with other sponsor guidelines. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility.
NewManager, Distribution Client Services CatalentManager, Distribution Client ServicesPhiladelphia, PennsylvaniaLeadership skills including excellent interpersonal and communication abilities with all levels of stakeholders, strong ability to lead, mentor, train, motivate, direct, and empower a team, influence and lead change, provide strategic and analytical insight for problem solving, and partner with cross-functional teams to identify gaps and develop continuous improvement ideas. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market.
Maintenance/Reliability Manager First Quality Enterprises IncMaintenance/Reliability ManagerLewistown, PAWorks with Process Engineering, Production, Planning, Product Development, Quality Assurance, and Project Engineering to provide efficiency, scrap, speed, and reliability improvements; new products and product improvements; and manufacturing cost & quality improvements. Provides leadership in developing and implementing changes for improved Overall Equipment Reliability including equipment changes, auditing programs, technical training, and start up support for new equipment.
Operations Manager Reworld Holding CorpOperations ManagerChester, PA$125,200–$179,000 / yearThis plant operations leadership position oversees operations personnel, high-pressure boilers, steam turbines, generators, electrical and control systems, solid-fuel combustion, materials-thermo-mechanical treatment processes handling equipment, and operations involving thermo-mechanical treatment while maintaining environmental, health, safety, and permit compliance. The ideal candidate brings 10+ years of supervisory or managerial experience in a power-generating or industrial environment, along with experience in thermo-mechanical treatment and hands-on knowledge of high-pressure boilers, turbines, generators, outages, rotating equipment, electrical generation equipment, conveyors, cranes, and hoppers.
Tax Planning Manager AccruityTax Planning ManagerPittsburgh, PennsylvaniaTax Subject Matter Expertise – Serve as the technical tax expert on shared client engagements - collaborating with the Insights delivery lead to review deliverables and partnering with account management on complex planning questions. · Client Tax Plan Delivery – Deliver tax plans and compliance work directly to your assigned book of clients, applying Accruity's established planning framework to identify and execute tax-saving strategies.
Internal Audit Intern - AI & Workflow Design MetLife IncInternal Audit Intern - AI & Workflow DesignYork, PA$25–$30 / hourRecognized on Fortune magazine\''s list of the "World\''s Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. Working alongside experienced audit and technology professionals, you will help design intuitive user experiences, explore AI-enabled solutions, and improve workflows that support audit planning, reporting, knowledge management, and operational effectiveness.
NewConstruction Project Manager, BAS Controls Johnson ControlsConstruction Project Manager, BAS ControlsCranberry Township, Pennsylvania$100,000–$150,000 / yearJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. You will coordinate with HVAC Sales & Operations Managers, Construction Management Services, HVAC Installation Manager, Systems Team Leader, Service Operations Manager, and/or Branch Mechanical Project Team Leader for resource allocation to meet project objectives.
Senior Marketing Manager / Marketing Strategist Brown & Brown IncSenior Marketing Manager / Marketing StrategistPA$100,000–$120,000 / yearThis marketing leader will drive marketing strategy across Arrowhead Professional businesses, however, the initial focus will be on one priority business unit, Evolve MGA, a cyber-specialist, who distributes national insurance solutions through retail insurance brokers and agents. Arrowhead Professional, a strategic group of professional lines businesses across the Arrowhead Programs platform, is looking for a creative, organized, and delivery-focused marketing professional to lead go-to-market efforts across its specialty insurance offerings.
Tax Manager, Indirect Tax - Reverse Audit Deloitte Touche Tohmatsu LtdTax Manager, Indirect Tax - Reverse AuditPhiladelphia, PA$105,375–$188,875 / yearOur specific services include state income and franchise tax, indirect tax, business restructuring, credits and incentives, sales and use tax outsourcing, excise tax, property tax, state strategic tax review, and state tax controversy. Acting as a trusted business advisor to clients on a variety of issues including sales & use and excise tax overpayment reviews, tax implications of sales and purchase transactions, audit defense services, nexus planning, and voluntary disclosures.
Manager - Technology Risk Audit Dick's Sporting Goods IncManager - Technology Risk AuditPAStrong competency and audit knowledge of at least three skillsets of the following: Infrastructure, Cloud, Cybersecurity, Privacy, System implementations, Application audits, including identification and testing of application controls and key interfaces/integrations, Data analytics, Performing special projects at the request of Management. Tailor audit procedures to accommodate differing implementation and development methodologies, including waterfall and agile development, to evaluate development, project management, integration, data conversion/validation, and testing controls, as applicable.
Project Manager 160over90Project ManagerPhiladelphia, PennsylvaniaWork alongside key “core” team members (Creative, Account, Strategy) to execute work plans without compromising overall timelines and budgets, and most importantly, the quality of our work product. With 800 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow.
Sr Manager - Enterprise Risk Management UGI CorpSr Manager - Enterprise Risk ManagementKing Of Prussia, PAJob Summary: The Senior Manager, Enterprise Risk Management supports the execution of UGI's enterprise-wide risk management program by conducting risk assessments, developing and enhancing risk frameworks, and coordinating cross-functional risk activities across global business units. Partner with business unit leaders and Risk Champions to embed risk management practices into day-to-day decision-making processes, and oversight the overall risk framework (improvement and execution) at business unit level.
Mgr Clinical Biomarkers & Diagnostics Advanced Bio-Logic Solutions CorpMgr Clinical Biomarkers & DiagnosticsPennsylvaniaRemoteThe position requires scientific leadership, hands-on expertise in clinical biomarker research, and collaboration across global, cross-functional teams. In this strategic role, you will guide biomarker strategies for obesity and cardiometabolic programs and directly contribute to clinical and regulatory decision-making.
AUDIT MANAGER (VIC) (Salary) ParsonsAUDIT MANAGER (VIC) (Salary)Harrisburg, PennsylvaniaIn this role, you will have a unique opportunity to improve road and highway safety across the Commonwealth by providing leadership, direction, and operational support to a highly qualified team of auditors supporting Pennsylvania’s annual safety and emissions inspection program. Minimum of 4 years of related experience preferred, with leadership or management experience strongly desired; equivalent experience demonstrating the ability to lead a team will also be considered.
NewManager, SAP Security & Controls KPMGManager, SAP Security & ControlsPhiladelphia, PAQualifications: Minimum five years of recent experience in areas such as SAP audit (GITCs and business process), SAP controls, SAP security design/re-design, SAP GRC implementation, SAP ERP implementations and upgrades, business process transformation, or data analytic. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
Human Resources Manager Johnson ControlsHuman Resources ManagerPennsylvania$100,000–$120,000 / yearJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Grant Manager A/B University of PennsylvaniaGrant Manager A/BPhiladelphia, PA$64,500–$89,000 / yearThe Grants Manager will work independently to manage the sponsored program funds from pre-award through post-award while working with Principal Investigators on proposal development, budget development and related pre-award requirements and submission for a diverse sponsor portfolio. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility.
Audit Experienced Associate Compass Business Solutions, Inc.Audit Experienced AssociatePittsburgh, PAFull timeHeadquartered in western Pennsylvania for more than 65 years, H2R CPA is a locally owned and managed accounting firm dedicated to providing outstanding value, exceptional client service experiences, and building long term trusted relationships with our clients. We take great pride in possessing the expertise, resources, and depth of knowledge of a large accounting firm while offering the personalized attention and character of a smaller accounting practice.
Manager, Biomedical Engineering St. Luke's Health Network, Inc.Manager, Biomedical EngineeringBethlehem, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Leads employees by hiring, establishing annual performance goals, allocating resources, assessing annual performance, coordinating training, coaching, and determining individual merit, incentive and/or promotional increases.
Reliability and Maintenance Manager J & J Snack Foods CorpReliability and Maintenance ManagerHatfield, PAAs a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL, ICEE, and Dippin' Dots along with other key brands like LUIGI'S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. Tracks and improves key maintenance performance metrics, including uptime, equipment-related OEE loss, PM compliance, MTBF, MTTR, planned versus emergency work, spare parts accuracy and availability, maintenance cost per pound/case, safety incidents, and audit findings.
Operations Manager - ICF ElwynOperations Manager - ICFElwyn, PennsylvaniaFull timeThe Operations Manager develops, completes, and/or oversees the completion of required program documentation, coordinates and secures the provision of services, trains and supervises supervisors, attends and leads meetings, communicates effectively with all team members, including family members, and ensures the implementation of Conditions of Participation which consist of continuous Active Treatment, individual protections, staffing, and the appropriateness and safety of the physical environment, emergency preparedness and the provision of health services to people for whom they are responsible. Operate under and teach other team members about ICF/IID regulatory core elements in order to prevent incidents, implement immediate corrective action on a specific incident, prevent similar incident for individual or other individuals, implement corrective and systemic measures to avoid deficient practice, and monitor corrective actions put in place.
Account Manager lll, Industrial Water Treatment ChemTreatAccount Manager lll, Industrial Water TreatmentScranton, Pennsylvania$85,000–$130,000 / yearBegin to develop key relationships with customers through the following methods: help to identifykey decision makers within existing accounts, research prospects and partner with a senior staff member to cold call, frequent follow up, learn and start implementing strategic questioning, and with assistancedrive to root issues to identify customers’ needs. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
Manager of Construction Loan Servicing Veracity Software IncManager of Construction Loan ServicingPittsburgh, PAThis position is responsible for managing construction draw administration, inspections, servicing operations, audit compliance, risk management, policy development, staff training, and operational performance while ensuring regulatory compliance and exceptional customer service. Must have strong experience managing the entire construction loan lifecycle , including builder approval, draw administration, inspections, loan balancing, and construction-to-permanent loan conversions .
Manager Clinical Performance & Quality Coding (Nurse Practitioner or PA) Elevance Health IncManager Clinical Performance & Quality Coding (Nurse Practitioner or PA)seven fields, PADevelop and manage clinical quality reviews to ensure peer review and clinical quality chart audit process including targeting chart reviews, auditing percentages, score guidelines feedback mechanism and ensure compliance with remediation procedures. Requires a master's in Nursing (or PA equivalent) and at least 3 years of clinical experience in applying appropriate diagnosis in the Medicare HCC Mode; or any combination of education and experience, which would provide an equivalent background.
Quality Control Manager - Federal Civil Infrastructure Cedarville Engineering GroupQuality Control Manager - Federal Civil InfrastructurePottstown, PennsylvaniaCedarville Engineering Group, LLC (CEG) is a civil and environmental design-build firm delivering complex infrastructure projects for public sector clients, with the majority of our work supporting the United States federal government—particularly the Department of Defense. What You Bring: Required Qualifications Minimum 5 years of experience as a construction Contractor Quality Control Manager / Contractor Quality Control System Manager / Quality Control Manager.
NewLeasing & Marketing Manager Campus ApartmentsLeasing & Marketing ManagerPhiladelphia, PennsylvaniaSince 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term. Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) is preferred.
NewAssistant General Manager Campus ApartmentsAssistant General ManagerPhiladelphia, PennsylvaniaSince 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term. Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) is preferred.
NewAssistant Property Manager Campus ApartmentsAssistant Property ManagerPhiladelphia, PennsylvaniaSince 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term. Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) is preferred.
Sr. Software Engineering Manager AMETEK IncSr. Software Engineering ManagerHarleysville, PAThis leader will manage a direct team of software engineers in Harleysville, PA, with dotted‑line leadership of a global support team in India and collaboration across engineering groups in Wichita, KS; Bothell, WA; and Bangalore, India. Job Description: The Senior Software Engineering Manager leads the development, certification, and sustainment of flight‑critical embedded software for aircraft power systems and components.
Regional Maintenance Manager - Commercial Trucking Miller Transportation GroupRegional Maintenance Manager - Commercial TruckingPhiladelphia, PAMiller Truck Leasing is looking to hire a Regional Maintenance Manager to provide leadership over multiple Mid-Atlantic diesel maintenance shops and to support ongoing growth. The Regional Maintenance Manager position can live anywhere within the territory though will require regular travel to the diesel maintenance shops in New Jersey, eastern PA, and Jessup, MD .
Senior Manager, Cybersecurity And IT Systems Westinghouse NuclearSenior Manager, Cybersecurity And IT SystemsCranberry Township, pennsylvaniaRemote$179,000–$206,000 / yearAbout the role: As a Senior Manager, Cybersecurity & IT Systems you will oversee the leadership and execution of the Information Systems and Cybersecurity programs (Governance, Operations, Risk Management, Compliance and Support). Collaborate with the Security Team, Program Management, and MSP to address incidents, reportable events, and non-compliance findings, ensuring reporting to appropriate authorities and leadership.
Payroll Manager - Global Company InterDigitalPayroll Manager - Global CompanyConshohocken, PennsylvaniaWe license our innovations worldwide to companies providing such products and services, including makers of wireless communications devices, consumer electronics, IoT devices, cars and other motor vehicles, and providers of cloud-based services such as video streaming. As a leader in wireless technology, our engineers have designed and developed a wide range of innovations that are used in wireless products and networks, from the earliest digital cellular systems to 5G and today’s most advanced Wi-Fi technologies.
Retail Store Manager Sunnyside*Retail Store ManagerPhiladelphia, PA$65,000–$70,000 / yearBe aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. The Retail Store Manager of Sunnyside* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs' mission to normalize, professionalize and revolutionize the cannabis industry.
Service Manager Groundworks LLCService ManagerShamokin Dam, PAWe empower our leaders with the tools, training, and autonomy to run their business effectively-and through our employee ownership program, your impact is tied to shared, long‑term success. Provide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat business.
Cyber Security Program Manager Ceribell, IncCyber Security Program ManagerUnited$144,000–$195,000 / yearThe Ceribell System is a novel, point-of-care electroencephalography ("EEG") platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. Lead coordination efforts with Information Security and Governance Risk & Compliance (GRC) leadership to strategically plan, execute, and oversee cybersecurity initiatives, ensuring alignment with company-wide objectives and regulatory compliance.
NewAccount Manager | Property & Casualty CBIZ IncAccount Manager | Property & Casualtywest conshohocken, PAWith industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. Manage the day-to-day service delivery for an assigned portfolio of middle market commercial property & casualty clients, including complex and multi-line accounts across a variety of industries.
Tax Senior Manager | Corporate CBIZ IncTax Senior Manager | CorporatePhiladelphia, PAWith industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. Assume significant client responsibility as client''s trusted advisor, is relied upon for knowledge of industry trends, identify client issues and conflicts; proactively communicate solution options to client and team.
Case Manager A1 Homecare ServicesCase ManagerPhiladelphia, PennsylvaniaConduct initial welcome calls to all newly assigned members to introduce A1 Homecare Services and confirm service expectations. Identify caregiver performance issues and initiate Corrective Action Plans (CAPs) when necessary.
Project Manager (7131) - Trolley Modernization Southeastern Pennsylvania Transportation AuthorityProject Manager (7131) - Trolley ModernizationPhiladelphia, PAManages all aspects of 3rd party and in-house projects, as assigned by the Program Manager/Senior Program Manager, to ensure that project planning, design, implementation, and completion meet the requirements and needs of SEPTA and the requirements of all the agencies, governments, special interest groups and the general public to which SEPTA is responsible. Bachelors Degree in Engineering, Architecture, Construction Management or related discipline and eight (8) years of progressive engineering/architectural employment experience, or an equivalent combination of engineering and project management, or related experience in construction is required.
General Manager - Wendy's - 4856 - Wilkinsburg (Wilkinsburg, PA) WendysGeneral Manager - Wendy's - 4856 - Wilkinsburg (Wilkinsburg, PA)Wilkinsburg, PAWorks with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings.
General Manager - Wendy's - 2350 - Irwin (Irwin, PA) WendysGeneral Manager - Wendy's - 2350 - Irwin (Irwin, PA)Irwin, PAWorks with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings.
General Manager - Wendy's - 2442 - N. Versailles (N. Versailles, PA) WendysGeneral Manager - Wendy's - 2442 - N. Versailles (N. Versailles, PA)N. Versailles, PAWorks with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings.
General Manager - Wendy's - 2366 - W Mifflin (W. Mifflin, PA) WendysGeneral Manager - Wendy's - 2366 - W Mifflin (W. Mifflin, PA)W. Mifflin, PAWorks with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings.
NewGeneral Manager - Wendy's - 2380 - Gibsonia (Gibsonia, PA) WendysGeneral Manager - Wendy's - 2380 - Gibsonia (Gibsonia, PA)Gibsonia, PAWorks with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings.
General Manager - Wendy's - 2129 - White Oak (White Oak, PA) WendysGeneral Manager - Wendy's - 2129 - White Oak (White Oak, PA)White Oak, PAWorks with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings.
General Manager - Wendy's - 2354 - Bethel Park (Bethel Park, PA) WendysGeneral Manager - Wendy's - 2354 - Bethel Park (Bethel Park, PA)Bethel Park, PAWorks with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings.