Territory Manager

At StructureCare, we don't just restore parking garages, we protect what supports everything else.

As a national leader in parking structure engineering, repair, and maintenance, we've worked on more than 600 facilities of every construction type. Our approach is simple: engineer smart solutions, prevent problems before they start, and always deliver what we promise, with no surprises.

Behind every successful project is a team of problem-solvers, planners, and professionals who take pride in doing things right the first time.

Looking to build a career with purpose and precision? Join StructureCare, where your work keeps everything standing.

SPECIFIC ROLE DETAILS:

This specific Territory Manager role will be responsible for the Pennsylvania/Delaware Valley Territory, which is StructureCare's legacy business, built on long-standing relationships with coworkers, clients, and preferred partners and a strong history of performance. This in-office position uniquely places the Territory Manager in close proximity to StructureCare's leadership, support resources, and executive leadership, creating an opportunity to leverage those relationships and resources to drive business performance, develop talent, and advance both the Territory and the broader organization. This position is based in Lancaster, PA and requires approximately 25% regional travel, primarily within the neighboring metropolitan areas such as Philadelphia and Harrisburg.

GENERAL DESCRIPTION:

The Territory Manager is the overall business leader responsible for the performance and success of an assigned geographic territory, with full accountability for sales growth, customer retention, profitability, safety, operational performance, and talent development. This position owns the territory's P&L, business development, client relationships, personnel, vendor relationships, internal business support relationships, and execution of operating priorities. The Territory Manager establishes and executes the strategic and tactical direction of the business, driving sustainable, profitable growth through consultative sales, development and expansion of key client relationships, disciplined financial and operational management, a strong safety culture, development of a high-performing team, and effective allocation of resources.

The Territory Manager is responsible for building, developing, and holding accountable a high-performing team across sales, project management, and field operations, including coaching and mentoring direct reports, establishing clear performance expectations, and addressing gaps in performance. The position serves as a relationship leader for key clients, prospects, vendors, and is accountable for ensuring the organization consistently delivers on its commitments. This position collaborates with company leadership and functional business partners to receive business and resource support and overall alignment on the strategy and execution of the territory's business plan. Ultimately, the Territory Manager owns the success of the territory, balancing long-term strategy with disciplined day-to-day execution to achieve financial objectives, develop talent, strengthen client relationships, improve business performance, and position the territory for long-term growth.

EXPERIENCE, TRAINING, AND/OR EDUCATION REQUIRED:

• Bachelor's in engineering field, construction management, business management or related program
• Progressive leadership experience and demonstrated experience in business, operations, sales, and/or project management within the construction, building services, parking, or commercial real estate industries
• Excellent relationship management, strategic planning, negotiation, problem solving, sales, communications, and execution skills

DIMENSIONS (SALES VOLUME, TERRITORY):

• Profit and loss responsibility for projects totaling up to $10-20M+/- in assigned geography

REPORTING RELATIONSHIPS:

Reports to the assigned Regional General Manager. Position has direct responsibility for all sales, project management, and field technician coworkers within the given geography. Receives business support from internal functions such as Marketing, Engineering, Purchasing, IT, Finance, and Human Resources through matrix relationships.

ESSENTIAL JOB FUNCTIONS:

• Provides leadership and direction to team members, including the Business Development, Client Services, Project Management, and Field Technician personnel.
• Develops and executes territory sales and customer-retention plans in support of StructureCare's growth and profitability objectives. Maintains a reliable sales forecast to support service planning, staffing utilization, and achievement of territory revenue goals.
• Directs territory-wide service delivery through Sales and Project Management in accordance with approved budgets, operating goals, safety requirements, quality standards, and contractual commitments. Ensures that staffing, project schedules, and contract deliverables are coordinated to support safe, efficient, and profitable execution.
• Anticipates future needs, methods, products and advise those concerned of these developments/requirements.
• Negotiates and resolves conflicts with customers (in consultation with Regional General Manager) and ensures that bid scope is reflected in sales contracts.
• Works with appropriate team members to execute StructureCare preferred partner strategy. Negotiates and resolves conflicts with support from company purchasing personnel to ensure strong and equitable vendor relationships.
• Monitors project performance regarding cost and quality. Communicates performance levels to management and assist them with the implementation of necessary corrective action and follow-up procedures.
• Prepares all StructureCare related material for operations review meetings, strategic planning, and annual budget process.
• Establishes and reinforces a culture of coworker involvement and accountability for safety, cost, delivery, and quality. Monitors territory performance in each area, communicates results and expectations to coworkers, and ensures timely corrective action when performance falls below established standards.
• Builds the capability and bench strength of the territory team by coaching and developing direct reports, establishing clear performance and development expectations, conducting succession and talent reviews, addressing performance gaps, and recommending salary adjustments consistent with company practices.
• Advises direct reports on labor issues including safety, employee relations issues, scheduling, training, disputes, etc. Ensures management adheres to company policy and administers practices in a fair and consistent manner.
• Analyzes various accounting reports on productivity, expenses and losses relative to service agreements and takes appropriate corrective action within the scope of assigned authority. Utilizes new and existing metrics to drive changes that will improve productivity and cost.
• Conducts Territory team meetings for the purpose of reporting and communicating activities, policies, procedures and results of the departments, and for coordination of functional, company, group, and corporate goals.
• Collaborates with leaders across a matrixed organization, including senior leadership and functional business partners, to secure business and resource needs in support of strategic and operational business goals