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In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. We are looking for individuals who want to join a world-class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

HOUR

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team supporting various industries, including Banking, Telecom, Medical, and General Finance. ACT supports a positive, promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed when you do! Our employees enjoy same-day pay and can be eligible for unique employee perks after training when they achieve benchmarks! You will report to the office, so you must live within a commutable distance of the work site in Johnson City, TN.ACT Today appreciates our employees, and we go above and beyond with appreciation days that include prizes and drawings all year long for our Customer Care Teams!Apply today to schedule an interview!In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world-class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.   We offer:• Starting pay is $14.50/hr, and after training, up to $17/hr + bonus• Same-day pay options• Opportunities to advance within• Flexible schedules• Tremendous bonus opportunities• Fantastic supervisors and a positive environment• Affordable benefits for you, your spouse, and/or children after 90 days• Paid time off and paid holidays after 90 days Position Summary:We will empower you to provide best-in-class service! Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.  Essential Duties and Responsibilities: • Responds promptly to customer needs; Solicits customer feedback to improve service• Responds to requests for service and assistance• Maintains confidentiality• Listen to others without interrupting• Keeps emotions under control• Remains open to others' ideas and tries new things• Speaks clearly and persuasively in positive or negative situations• Listens and gets clarification• Responds quickly and effectively to customer questions• Multi-tasks to document while speaking with the consumer• Demonstrates accuracy and thoroughness• Looks for ways to improve and promote quality• Applies feedback to improve performance• Monitors own work to ensure quality• Meets clients’ specific quality standards• Meets productivity standards• Completes work in a timely manner• Strives to increase productivity• Works quickly• Is consistently at work and on time• Follows instructions; Responds to management direction• Takes responsibility for own actions• Keeps commitments• Commits to long hours of work when necessary to reach goals• Completes tasks on time or notifies appropriate person with an alternate plan• Other duties as requested by management Minimum Qualifications:• Must be able to successfully pass a criminal background check • Data entry and basic computer skills • Previous Call Center experience or assisting customers preferred ﻿Education: • High school diploma or GED We are an Equal Opportunity Employer

Advanced Call Center Technologies

Customer Service Representative

Background Investigation

Banking Services

Billing

Call Centers

Cellular Telephone

Communication Skills

Computer Skills

Customer Support/Service

Customer/Client Research

Data Entry

Finance

Internet Security

Interpersonal Skills

Mortgage Servicing

Negotiation Skills

Performance Management

Problem Solving Skills

Productivity Management

Quality Management

Quality Metrics

Sales

Time Management

Training/Teaching

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YEAR

In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.

Advanced Call Center Technologies – Job DescriptionCall Center Representative – AgentReports To: Operations SupervisorDepartment: OperationsFLSA Status: Non-exemptSummaryCustomer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals.Essential Duties and Responsibilities<ul><li>Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.</li><li>Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.</li><li>Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.</li><li>Multitasks by documenting information while speaking with the consumer.</li><li>Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients’ specific quality standards.</li><li>Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.</li><li>Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.</li><li>Regular, predictable, and reliable attendance is critical to success in this role.</li><li>Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.</li><li>Other duties as assigned by management.</li></ul>Essential Physical and Communication Requirements<ul><li>Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information.</li><li>Ability to hear inbound calls and verbal instructions clearly in real-time.</li><li>Ability to speak clearly and effectively to customers and team members on the telephone and in person.</li><li>Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information.</li></ul>Competency Requirements<ul><li>Data Entry Accuracy – Good attention to detail and basic computer skills.</li><li>Communication Skills – Clear communication with employees and customers.</li><li>Background Check – Must be able to successfully pass a criminal background check.</li></ul>Education and/or Experience<ul><li>High School Diploma or GED required.</li><li>Previous call center or customer assistance experience preferred.</li></ul>Computer Skills<ul><li>Good typing skills.</li><li>Ability to navigate multiple computer screens and applications.</li></ul>ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

Advanced Call Center Technologies, LLC.

Customer Service Representative - Harlingen, TX

Coaching

Detail Oriented

Documentation

High School Diploma

Multitasking

Operations Management

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Customer Service Representative - Shreveport, LA

Customer Service Representative - San Luis, AZ

Customer Service Representative - Norman, OK

This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals.

Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator’s with excellent organizational skills, management experience, and the ability to drive results.In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals. This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients.We offer: • Opportunities to advance within • Flexible schedules • Tremendous bonus opportunities • Fantastic Supervisors and a Positive environment • Employee Ownership Program – a company paid, long term benefit.Essential Duties and ResponsibilitiesMonitors associates real-time productivity to achieve production and revenue goals.Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed.Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.Ensures associates adhere to company and client policies and standards.Tracks and reports the associates daily performance and productivity.Monitors and maintains work volume statistics.Monitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.Assists in determining work procedures, prepares work schedules, and expedites workflow.Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.Completes and presents associate’s annual performance appraisals.Conducts job candidate interviews and makes hiring decisions with assistance from Recruiting.Minimum QualificationsPrevious Experience Managing in a Call Center EnvironmentHigh School diploma or GEDBilingual English/SpanishMust be able to successfully pass criminal background checkExcellent communication skillsMS office proficiency*Join our Talent Network by texting ACTTODAY to 51893*ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

Harlingen Operations Supervisor - Accepting Internal Applications!

Advanced Call Center Technologies, LLC Jobs

Advanced Call Center Technologies, LLC Jobs in the United States

Advanced Call Center Technologies

Advanced Call Center Technologies, LLC.

Advanced Call Center Technologies, LLC.

Advanced Call Center Technologies, LLC.

Advanced Call Center Technologies, LLC.

Advanced Call Center Technologies, LLC.