NewAssistant Store Manager TJ MaxxAssistant Store ManagerHartsdale, NYDrive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and damages. Proficient in store operations, customer service, merchandising, people management, health and safety, and loss prevention, with strong follow-through skills to successfully implement tasks and initiatives.
NewAssistant Store Manager Extra Space StorageAssistant Store ManagerNewark, NJIf you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. Starting Pay Range: $19.00 HourlyThe Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager.
NewAssistant Store Manager Baseball Lifestyle 101Assistant Store ManagerGarden City, NY$22–$24 / hourToday, Baseball Lifestyle has over 200 employees, retail locations in malls and tournament complexes, and can be found in various sporting goods stores around the country, like Dick’s Sporting Goods, Scheels, and Academy. The journey at Baseball Lifestyle has brought our brand around the country to some of the biggest venues has to offer, and we will continue to spread our love of baseball and our brand to not just baseball fans, but everyone that is looking for the best off-field apparel the industry has to offer.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerRockaway, NJ$19.92–$20.17 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sRockaway, NJ$17.92–$18.17 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritYonkers, NY$19–$19.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
NewLicensed Assistant Salon Manager Sport ClipsLicensed Assistant Salon ManagerPequannock, NJ$28–$36 / hourSport Clips Haircuts of Wayne is now hiring an Assistant Salon Manager to support daily salon operations, lead a high-performing team, and deliver an exceptional client experience. See Sport Clips Inc Privacy Policy at https://www.sportclipscareers.com/privacy-policy/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Store Manager Extra Space StorageStore ManagerElizabeth, NJ$19–$22 / hourIf you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presentinga structured sales process, and managing customer accounts.
Assistant VP, TDS Senior Developer BarclaysAssistant VP, TDS Senior DeveloperWhippany, NJseeks Assistant VP, TDS Senior Developer in Whippany, NJ: Develop, enhance, and maintain software for Treasury & Liquidity that is responsible for collecting, managing, and storing various business data and generating and submitting regulatory reports. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
NewKey Holder Baseball Lifestyle 101Key HolderFarmingdale, NY$18–$20 / hourThe Key Holder supports the Assistant Store Manager and Store Manager in overseeing store operations, enhancing customer satisfaction, and driving sales growth. BL101 began as an Instagram account started by a baseball obsessed teenager on his couch that started a community and has grown into something bigger than he ever could’ve imagined.
NewSenior Assistant Store Manager, Sales & Retail Engagement WayfairSenior Assistant Store Manager, Sales & Retail EngagementYonkers, NYLead Sales & Design Teams: Directly manage and develop the sales floor team, including managers, sales associates, designers, and customer experience specialists, ensuring customers receive top-notch support and service. Be a Senior Operational Partner: Serve as a key-holder and senior support across Assistant Store Manager duties, especially in specialty areas like appliances, home improvement, and mattresses, to keep store operations running smoothly.
Assistant Store Manager - The UPS Store The UPS Store #3062Assistant Store Manager - The UPS StorePlainview, New YorkWe are a locally owned franchise group operating 10 locations across Long Island, NY (Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, and Huntington Station). As an Assistant Store Manager, you’ll play a key role in daily operations, guiding associates, supporting sales growth, and ensuring each customer leaves with a positive experience.
Assistant Store Manager - The UPS Store The UPS Store #0691Assistant Store Manager - The UPS StoreGarden City, New YorkWe are a locally owned franchise group operating 10 locations across Long Island, NY (Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, and Huntington Station). As an Assistant Store Manager, you’ll play a key role in daily operations, guiding associates, supporting sales growth, and ensuring each customer leaves with a positive experience.
Assistant Store Manager PVH CorpAssistant Store ManagerOceanside, NYIn addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. Key Holder & Leader on Duty: As an Assistant Manager, you will lead store operations, including opening and closing procedures, managing day-to-day performance, coaching associates, and supporting the Brand in driving an exceptional store experience.
Retail Assistant Store Manager (Soho) New Balance, IncRetail Assistant Store Manager (Soho)NY$24.95–$31.20 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location).
Retail Assistant Store Manager (NYC Flatiron Location) New Balance, IncRetail Assistant Store Manager (NYC Flatiron Location)NY$24.95–$31.20 / hourWe also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location).
Assistant Store Manager - Kay Jewelers - Queens Center KAYAssistant Store Manager - Kay Jewelers - Queens CenterElmhurst, New YorkWe particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives.
Assistant Store Manager - Kay Jewelers - American Dream Meadowlands KAYAssistant Store Manager - Kay Jewelers - American Dream MeadowlandsRutherford, New JerseyWe particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives.
Assistant Store Manager - Kay Jewelers - Green Acres Mall KAYAssistant Store Manager - Kay Jewelers - Green Acres MallValley Stream, New YorkWe particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives.
Assistant Store Manager - Kay Jewelers Outlet - Jersey Shore Premium Outlets KAYAssistant Store Manager - Kay Jewelers Outlet - Jersey Shore Premium OutletsTinton Falls, New JerseyWe particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives.
Assistant Store Manager - Kay Jewelers - Broadway Mall KAYAssistant Store Manager - Kay Jewelers - Broadway MallHicksville, New YorkWe particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives.
Assistant Store Manager, Flatiron (New York, NY, US, 10003) SephoraAssistant Store Manager, Flatiron (New York, NY, US, 10003)New York, NY$75.70–$92.75 / hourb> Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment. . Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love. .
Assistant Store Manager - The UPS Store The UPS Store #1043Assistant Store Manager - The UPS StoreGreat Neck, New YorkWe are a locally owned franchise group operating 10+ locations across Long Island, NY (Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, and Huntington Station). As an Assistant Store Manager, you’ll play a key role in daily operations, guiding associates, supporting sales growth, and ensuring each customer leaves with a positive experience.
Assistant Store Manager, Full-Time - Flatiron LYMI IncAssistant Store Manager, Full-Time - FlatironNY$50,000–$70,000 / yearDrive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way.
Sales and Retail Engagement Assistant Store Manager WayfairSales and Retail Engagement Assistant Store ManagerYonkers, NYLeadership Experience: 3–5 years leading retail sales teams of 20+, ideally in high-volume or specialty environments (home goods, design, lifestyle brands preferred). You’ll be a cross-functional leader: collaborating with Visual, Asset Protection, Talent, Design, and Operations to ensure the sales floor is staffed, trained, motivated, and ready to exceed goals every day.
Retail Store Assistant Store Manager Rutgers Newark Bookstore Barnes & Noble Education IncRetail Store Assistant Store Manager Rutgers Newark BookstoreNewark, NJ$21–$26.25 / hourOur teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. At all times, you will be expected to deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team.
Assistant Store Manager SoHo, NYC Flagship VivobarefootAssistant Store Manager SoHo, NYC FlagshipNew York, New York$60,000–$75,000As our Assistant Store Manager, you’ll support all aspects of running the store from leading the floor to coaching the team and helping create standout customer experiences. Vivobarefoot are opening a flagship store in SoHo, NYC and we’re looking for an Assistant Store Manager who can help run the floor with energy and purpose.
NewSenior Assistant Store Manager, Operations & Visual Merchandising WayfairSenior Assistant Store Manager, Operations & Visual MerchandisingYonkers, NYOps & Retail Know-How: 4–6 years of experience in operations, logistics, retail, visual merchandising, or e-commerce, especially in a leadership role where you’ve driven process and large team performance. Coach & Build High-Performing Teams: Command a strong leadership presence while developing and inspiring operations and visual teams through expectations, accountability, and recognition.
Calvin Klein NYC Soho Flagship Store - Assistant Manager PVH CorpCalvin Klein NYC Soho Flagship Store - Assistant ManagerNew York, NY$23–$36.75 / hourIn addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. Key Holder & Leader on Duty: As an Assistant Manager, you will lead store operations, including opening and closing procedures, managing day-to-day performance, coaching associates, and supporting the Brand in driving an exceptional store experience.
FT Assistant Store Manager Michael Kors Stores CaliforniaFT Assistant Store ManagerGarden City, New YorkAbility to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc. • Knowledge of clienteling with the ability to build lasting customer relationships • Customer service obsessed; ability to sell with a passion for styling and love for fashion .
Assistant Store Manager Boll & Branch LLCAssistant Store ManagerNJCollaborate with the Store Manager to develop and execute business strategies that drive sales and brand awareness, including community outreach and customer engagement initiatives. The ASM serves as a leader on the sales floor, providing guidance to our Brand Ambassadors and ensuring the store functions successfully in the absence of the Store Manager.
NewAssistant Manager, Retail Store (Short Hills) Robert GrahamAssistant Manager, Retail Store (Short Hills)Short Hills, New Jersey$19–$22 / hourFull timeCustomer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process.
NewWireless Retail Assistant Store Manager - Middletown Cellular World-AT&T Authorized RetailerWireless Retail Assistant Store Manager - MiddletownMiddletown, New JerseyThe Assistant Sales Manager will also ensure the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers, exceed sales metrics, manage and protect company assets, and increase profitability, all while developing your team to be best in class. Cellular World, a leading AT&T authorized retailer is currently looking for a strong Assistant Sales Manager who is passionate about mobile technology.
Retail Assistant Store Manager - Roosevelt Field Mall - Garden City, NY Lego ASRetail Assistant Store Manager - Roosevelt Field Mall - Garden City, NYGarden City, NY$28.73–$30.73 / hourThe LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow.
Assistant Store Manager - The UPS Store The UPS Store #3933Assistant Store Manager - The UPS StoreRockville Centre, New YorkWe are a locally owned franchise group operating 10+ locations across Long Island, NY (Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre, and Huntington Station). As an Assistant Store Manager, you’ll play a key role in daily operations, guiding associates, supporting sales growth, and ensuring each customer leaves with a positive experience.
Retail Assistant Store Manager, 59th St. Nestle SARetail Assistant Store Manager, 59th St.White Plains, NY$60,000–$70,000 / yearProven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture Availability to work open and closing shifts, weekends, and holidays. In this role, you will play a pivotal part in executing strategy to ensure sales and profitability, leading store operations and delivering an unforgettable Nespresso brand experience.
Assistant Store Manager - Woodbridge Mall NJ, Woodbridge, NJ DTLRAssistant Store Manager - Woodbridge Mall NJ, Woodbridge, NJWoodbridge, New JerseyThe primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service. Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
NewAssistant Manager, Retail Store (Short Hills) in Short Hills, New Jersey | Careers at RG Retail Full Price 202 NJ Robert GrahamAssistant Manager, Retail Store (Short Hills) in Short Hills, New Jersey | Careers at RG Retail Full Price 202 NJShort Hills, NJ$19–$22 / hourCustomer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process.
Assistant Store Manager - Williamsburg Nati BoutiqueAssistant Store Manager - WilliamsburgBrooklyn, NY$30–$35 / hourDeliver the highest level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, accurately execute end-of-day settlements. Nati Boutique, a rapidly growing boutique retailer, is seeking an experienced and professional Assistant Manager to join the team at our new Williamsburg boutique (coming soon!).
Assistant Store Manager Nati BoutiqueAssistant Store ManagerBrooklyn, New YorkDeliver the highest level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, accurately execute end-of-day settlements. Nati Boutique, a rapidly growing boutique retailer, is seeking an experienced and professional Assistant Manager to join the team at our Williamsburg location.
Assistant Store Manager MONARCH POOLS, INC.Assistant Store ManagerTotowa, NJYou will assist the Store Manager with training and managing employees and foster a positive work environment. As an Assistant Manager, you will be responsible for ensuring the store operates efficiently and follows all company guidelines and procedures.
Visual Merchandising Assistant Store Manager WayfairVisual Merchandising Assistant Store ManagerYonkers, NYVisual Leadership Experience: 7+ years leading visual merchandising in high-volume retail or multi-unit settings, especially in home goods or related categories. Partner Across the Store: Collaborate with Sales, Logistics, Asset Protection, and Home Office Visual partners to ensure seamless merchandise flow and a unified customer experience.
Retail Store Assistant Manager Utrecht Art Supplies IncRetail Store Assistant ManagerParamus, NJ$24–$26 / hourProvide customer service at the Custom Services desk including making appointments for customers, consulting with customers on their Custom Services project, taking Custom Services orders, and delivering completed Custom Services orders in store. Assist the local or remote Custom Services production team (Framers) by analyzing/maintaining the Work in Progress report, ordering framing supplies, communicating with the production facility in Galesburg, light production responsibilities as needed.
Assistant Store Manager (Bronx) Extra Space Storage IncAssistant Store Manager (Bronx)NY$19–$20 / hourThe Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager.
Management Development Assistant Store Manager Uncle Gs Management Corp.Management Development Assistant Store ManagerTinton Falls, NJTrain directly under the Store Manager to gain comprehensive knowledge of all key business functions, includingperishables, non-perishables, store operations, profit & loss (P&L), and shrink management. As Uncle Giuseppe’s continues to expand across the tri-state area—with 12 stores and growing—we’re building a pipeline of future leaders ready to take the next step in their careers.
Retail Assistant Store Manager Stevens Institute of Technology Bookstore Barnes & Noble Education IncRetail Assistant Store Manager Stevens Institute of Technology BookstoreHoboken, NJ$19–$23 / hourOur teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. At all times you will be expected to deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team.
Assistant Store Manager QuickChekAssistant Store ManagerMahwah, New Jersey$19.25–$21.66 / hourFull timeCompensation Disclosure Statement: Pay is from $19.25 to $21.66 / hour QuickChek & Murphy USA take into consideration a wide range of factors when making compensation decisions, including but not limited to: experience, skill sets, training, licensure and certifications, education, as well as business and organizational needs. Join us in upholding our tradition of outstanding customer service and become an integral part of a workplace where your dedication is recognized, respected, and celebrated.
Assistant Store Manager | West Broadway Soho New York Reiss LtdAssistant Store Manager | West Broadway Soho New YorkNew York City, NY$67,000–$72,000 / yearWe recognize the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. If you want to start your story at Reiss as our Assistant Store Manager, don't miss out - apply now!
Assistant Store Manager Pet Supplies PlusAssistant Store ManagerValley Stream, New YorkFull timePet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services.
Assistant Store Mgr - Sales & Service, Full Time, New York City - West Elm Williams Sonoma IncAssistant Store Mgr - Sales & Service, Full Time, New York City - West ElmNew York, NY$21–$26 / hourResponsibilities • Leads the store team to create an exceptional experience for customers and exceed sales goals • Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience • Reinforce customer service principles by coaching staff on their successes and challenges • Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals • Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy • Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system. Criteria • Excellent communication, organization and leadership skills • Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner • Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities • 2-3 years of previous retail sales experience or management experience in a customer service related field.