Specific responsibilities include, but are not limited to: Answering the unit’s phone and monitoring and tracking incoming communications from clients, attorneys, and other community members to ensure a prompt and comprehensive response to all inquiries; Coordinating time-sensitive case assignments, including entering assignment information into databases, and emailing records of assignments to appropriate parties; Maintaining electronic files, databases, and spreadsheets, including, but not limited to incoming communications, CLE records, complaint databases, case administrative documents and filed briefs; client complaints, and others as needed; Communicating with clients, attorneys, and courts via telephone, email, and mail correspondence; Providing administrative support, including word and data processing, spreadsheet maintenance, filing, copying, scanning, and handling correspondence as needed; Assisting with front desk coverage as needed, including all receptionist responsibilities; Assisting with other projects to improve the quality of legal representation and to enhance client services; and, Other duties as assigned. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members.