NewCommunity Manager Asset LivingCommunity ManagerNashville, TN$60,000–$65,000 / yearin all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals. The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs.
Assistant Apartment Property Manager InterSolutionsAssistant Apartment Property ManagerNashville, TN$21–$23 / hourInterSolutions, a premier staffing company in the multifamily industry, is seeking a driven and experienced Assistant Property Manager to support one of our valued clients. As an Assistant Property Manager, you ll play a vital role in supporting the Property Manager and ensuring the smooth day-to-day operations of the community.
Regional Sales Director, Apartments.com - Nashville, TN CoStar GroupRegional Sales Director, Apartments.com - Nashville, TNNashville, TennesseeThe RD is responsible for growing and developing the region’s revenues by selling new advertising and info subscriptions to new customers, growing existing customer revenues by up/crossing selling additional/other costar services and ensuring high levels of customer service and high renewal rates. All new Regional Directors receive extensive classroom and field training, ensuring they are equipped with the product and industry knowledge needed to build market credibility, proudly represent our brand, and achieve career success.
Maintenance Technician- Imperial Garden Apartments LHP CapitalMaintenance Technician- Imperial Garden ApartmentsSmyrna, TNYou'll share in an on-call rotation with the maintenance team and use a variety of skills-including HVAC, painting, plumbing, appliance repair, electrical, carpentry, and custodial work-while making a positive impact on the community and residents you serve. As a Maintenance Technician, you'll work closely with the Maintenance Supervisor or Community Manager to help keep the apartment community safe, clean, and welcoming.
NewMaintenance Technician- Overlook Ridge Apartments LHP CapitalMaintenance Technician- Overlook Ridge ApartmentsNashville, TNYou'll share in an on-call rotation with the maintenance team and use a variety of skills-including HVAC, painting, plumbing, appliance repair, electrical, carpentry, and custodial work-while making a positive impact on the community and residents you serve. As a Maintenance Technician, you'll work closely with the Maintenance Supervisor or Community Manager to help keep the apartment community safe, clean, and welcoming.
Regional Sales Director, Apartments.com - Nashville, TN CoStar Group IncRegional Sales Director, Apartments.com - Nashville, TNNashville, TNThe RD is responsible for growing and developing the region's revenues by selling new advertising and info subscriptions to new customers, growing existing customer revenues by up/crossing selling additional/other costar services and ensuring high levels of customer service and high renewal rates. All new Regional Directors receive extensive classroom and field training, ensuring they are equipped with the product and industry knowledge needed to build market credibility, proudly represent our brand, and achieve career success.
Experienced Apartment Maintenance Technician InterSolutionsExperienced Apartment Maintenance TechnicianHermitage, TN$22–$25 / hourWe re looking for motivated, organized, and reliable professionals who are ready to lead teams, oversee maintenance operations, and ensure high-quality service across apartment communities. Primary Responsibilities Include: Assign and assist with apartment service requests, ensuring all work orders are logged accurately and completed promptly.
Certified Apartment Maintenance Technician InterSolutionsCertified Apartment Maintenance TechnicianFranklin, TN$24–$26 / hourPrimary Responsibilities Include: Accurately complete service tickets and log all assigned work orders in a timely manner. The apartment maintenance team is responsible for completing service requests under the direction of the maintenance supervisor or property manager.
Apartment Maintenance Technician InterSolutionsApartment Maintenance TechnicianNashville, TN$20–$23 / hourAs an Apartment Maintenance Technician, you will be responsible for handling service requests and maintaining the community s overall functionality under the direction of the maintenance supervisor or property manager. Perform electrical, plumbing, appliance, and carpentry repairs, including: Repairing electrical circuits, switches, and breakers.
Experienced Apartment Leasing Consultant InterSolutionsExperienced Apartment Leasing ConsultantNashville, TN$19–$22 / hourAs an Apartment Maintenance Technician, you ll be responsible for handling service requests and maintaining the overall functionality of the community under the supervision of the maintenance supervisor or property manager. Perform electrical, plumbing, appliance, and carpentry repairs, including: Repairing electrical circuits, switches, and breakers.
EPA Certified Apartment Maintenance Technician InterSolutionsEPA Certified Apartment Maintenance TechnicianHendersonville, TN$24–$26 / hourPrimary Responsibilities Include: Accurately complete service tickets and log all assigned work orders in a timely manner. The apartment maintenance team is responsible for completing service requests under the direction of the maintenance supervisor or property manager.
Apartment Make Ready Tech InterSolutionsApartment Make Ready TechNashville, TN$20–$23 / hourAs an Apartment Maintenance Technician, you will be responsible for handling service requests and maintaining the community s overall functionality under the direction of the maintenance supervisor or property manager. Perform electrical, plumbing, appliance, and carpentry repairs, including: Repairing electrical circuits, switches, and breakers.
Leasing Consultant (Section 8, LIHTC) *Lease Up Exp*- Northview Senior Apartments Bedrock Property ManagementLeasing Consultant (Section 8, LIHTC) *Lease Up Exp*- Northview Senior ApartmentsNashville, TennesseeHarnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’ B y Any Means: No matter the ask, we find a way and take total ownership to make it happen. We are seeking a dedicated and knowledgeable Leasing Consultant with experience in affordable housing projects, specifically Section 8 and Low-Income Housing Tax Credit (LIHTC) programs.
Experienced Apartment Leasing Agent InterSolutionsExperienced Apartment Leasing AgentNashville, TN$20–$21 / hourAs a leasing agent, you ll play a key role in creating an outstanding living experience for both current and prospective residents. We re currently hiring Experienced Apartment Leasing Agents for multiple opportunities at communities near you.
Leasing Consultant for an Apartment Community InterSolutionsLeasing Consultant for an Apartment CommunityNashville, TN$18–$20 / hourPrimary Responsibilities Include: Greet prospective residents and give tours while determining housing needs, preferences, and closing leads. As a Leasing Professional, you ll play a key role in creating an outstanding living experience for both current and prospective residents.
NewMaintenance Technician- Overlook Ridge Apartments LHP Capital LLCMaintenance Technician- Overlook Ridge ApartmentsNashville, TNYou'll share in an on-call rotation with the maintenance team and use a variety of skills-including HVAC, painting, plumbing, appliance repair, electrical, carpentry, and custodial work-while making a positive impact on the community and residents you serve. As a Maintenance Technician, you'll work closely with the Maintenance Supervisor or Community Manager to help keep the apartment community safe, clean, and welcoming.
Maintenance Technician- Imperial Garden Apartments LHP Capital LLCMaintenance Technician- Imperial Garden ApartmentsSmyrna, TNYou'll share in an on-call rotation with the maintenance team and use a variety of skills-including HVAC, painting, plumbing, appliance repair, electrical, carpentry, and custodial work-while making a positive impact on the community and residents you serve. As a Maintenance Technician, you'll work closely with the Maintenance Supervisor or Community Manager to help keep the apartment community safe, clean, and welcoming.
Assistant Property Manager S2 ResidentialAssistant Property ManagerNashville, TennesseeIn Property Managers absence, Assistant Property Manager aids in monitoring staff for the successful operation of the community. Property Name: How you’ll make an impact : Support and work with the Property Manager to ensure the overall operational and financial success of the community.
Property Manager I Metropolitan Government of Nashville and Davidson CountyProperty Manager INashville, TN$55,822–$63,519 / yearAbility to effectively lead and manage to maximize the performance of property personnel: thrive under pressure in a fast paced environment; self-directed with the ability to successfully solve problems independently; be fiscally responsible, ability to make sound decisions, establish and maintain good working relationships with others; strong analytical abilities, detailed oriented, ability to manage ever changing priorities (multi- task); communicate well with others (oral and written) with good organizational skills; able to give and receive constructive criticism, and ability to embrace change. The Property Manager is responsible for leading, planning, directing and overseeing the management operations for one or more of the agency properties; managing the properties in an efficient, cost-effective manner, in compliance with applicable rules and regulations; and providing a quality, well-maintained housing community for the residents.
Community Manager - Flats on Waters Edge Dominium Management Services, LLCCommunity Manager - Flats on Waters EdgeNashville, TNFull timep>We are currently seeking a Community Manager to join our team at Flats on Waters Edge , a 156 unit apartment community in Hermitage, TN. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners.
Multi-Site Manager - Swiss View & Swiss Ridge Dominium Management Services, LLCMulti-Site Manager - Swiss View & Swiss RidgeNashville, TNFull timep>We are currently seeking a Multi-Site Manager to join our team at Swiss View and Swiss Ridge , two apartment communities in very close proximity (116 total units) in Nashville, TN. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners.
NewCommunity Manager Roscoe Property ManagementCommunity ManagerNashville, TNThis includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of time-sheets, instructing and advising on-site staff of employee procedures and guidelines. Work Environment: This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements.
NewCommunity Manager RPM LivingCommunity ManagerNashville, TennesseeFull timeThis includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of time-sheets, instructing and advising on-site staff of employee procedures and guidelines. This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements.
NewAssistant Property Manager Highmark Residential, LLCAssistant Property ManagerHermitage, TennesseeFull timeMaintains working knowledge of laws, rules, and regulations concerning apartment leasing and management, i.e. Fair Housing, collections, evictions, towing and pool enclosures. Handles or assists in the receiving, recording, preparation and follow-up of work orders to facilitate residents’ service requests.
Senior Portfolio Operations Manager Metropolitan Government of Nashville and Davidson CountySenior Portfolio Operations ManagerNashville, TN$85,692–$98,446 / yearAssists with strategic leadership in regulatory compliance, interpreting, with strategic leadership in regulatory compliance, interpreting and operationalizing evolving Federal, State, HUD, and program-specific requirements across Low-Income Housing Tax Credit (LIHTC), HOME, PBRA, and mixed-income platforms to ensure consistent alignment. Leads data-informed annual budget development in partnership with site teams by analyzing historical performance, forecasting revenue and expense trends, and integrating real-time market intelligence; monitors performance dashboards and predictive indicators to ensure each property achieves or exceeds net operating income targets.
Leasing Manager Education Realty Trust Inc (Inactive)Leasing ManagerNashville, TN$24–$26 / hourEssential Responsibilities: Ensures achievement of the community's revenue and occupancy goals by directing the community's marketing, advertising and sales activities, overseeing on-site traffic, ensuring an appropriate inventory of "ready" apartments, setting rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and implements creative strategies around pricing, concessions, leasing incentives, and advertising to boost traffic and leases.
Community Manager - Longwood at Southern Hills Freeman Webb CompanyCommunity Manager - Longwood at Southern HillsNashville, TNResponsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues. Provide new employees with a thorough introduction of the community and Freeman Webb Company, Realtors so that they understand what is expected of them, the importance of their contribution to the community, how they fit into the team, and the importance of working safely.
Leasing Manager Avenue5 ResidentialLeasing ManagerNashville, TennesseeGenerates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes. We’re looking for a talented & experienced leasing consultant who will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
NewResident Services Manager 2 UDR IncResident Services Manager 2Nashville, TN$30–$32 / hourManage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments. Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance: Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
Property Manager II Metropolitan Government of Nashville and Davidson CountyProperty Manager IINashville, TN$62,837–$71,708 / yearStrong verbal/written communication skills, ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public, ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements, must have the ability to perform a variety of tasks simultaneously in an accurate and timely manner; considerable skill in problem solving, conflict resolution, and dealing with confidential information/situations. consults with Human Resources; Monitor performance of subordinates through periodic inspections of properties and information reports; Review and approve time and leave reports for assigned staff, and approve leave requests; Conduct or coordinate training programs for all new employees, and periodic training for other employees; Coordinate staffing with the Area Property Manager, Director and/or Assistant Director for PM to assure that.
Asst Community Manager Education Realty Trust Inc (Inactive)Asst Community ManagerHendersonville, TNThis role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Assistant Manager Metropolitan Government of Nashville and Davidson CountyAssistant ManagerNashville, TN$52,020–$58,685 / yearAbility to effectively lead and manage to maximize the performance of property personnel; thrive under pressure in a fast paced environment; self-directed with the ability to successfully solve problems independently; be fiscally responsible, ability to make sound decisions, establish and maintain good working relationships with others; strong analytical abilities, detailed oriented, ability to manage ever changing priorities (multi- task); communicate well with others (oral and written) with good organizational skills; able to give and receive constructive criticism, and ability to embrace change. Under the direct supervision of the Property Manager; is responsible for providing assistance/support throughout the MDHA property portfolio in the absence of a property manager; provides administrative support, management, direction and leadership to ensure the assigned property(or properties) is maintained, meets expected results, and operated in accordance with MDHA affordable housing and HUD rules and regulations.
Assistant Community Manager - The Duke Metrocenter Education Realty Trust Inc (Inactive)Assistant Community Manager - The Duke MetrocenterNashville, TN$23–$25 / hourThis role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
NewAssistant Community Manager - Broadstone SoBro Education Realty Trust Inc (Inactive)Assistant Community Manager - Broadstone SoBroNashville, TN$23–$26 / hourThis role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Property Manager III Metropolitan Government of Nashville and Davidson CountyProperty Manager IIINashville, TN$71,006–$81,030 / yearStrong verbal/written communication skills, ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public, ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements, must have the ability to perform a variety of tasks simultaneously in an accurate and timely manner; considerable skill in problem solving, conflict resolution, and dealing with confidential information/situations. consults with Human Resources; Monitor performance of subordinates through periodic inspections of properties and information reports; Review and approve time and leave reports for assigned staff, and approve leave requests; Conduct or coordinate training programs for all new employees, and periodic training for other employees; Coordinate staffing with the Area Property Manager, Director and/or Assistant Director for Property Manage to assure that.
Assistant Community Manager - Fallyn Education Realty Trust Inc (Inactive)Assistant Community Manager - FallynNashville, TN$24–$26 / hourThis role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Regional Property Manager - Owned Assets Education Realty Trust Inc (Inactive)Regional Property Manager - Owned AssetsBrentwood, TN$115,000–$125,000 / yearKEY RESPONSIBILITIES: Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
Community Manager Education Realty Trust Inc (Inactive)Community ManagerBrentwood, TN$85,000–$90,000 / year4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team Ability to manage multiple priorities in a fast-paced environment. Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Community Manager - Avana South Oaks Education Realty Trust Inc (Inactive)Community Manager - Avana South OaksNashville, TN$80,000–$85,000 / year4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team. Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Property Manager S2 ResidentialProperty ManagerNashville, TennesseeProperty Name: How you’ll make an impact : Drive sales, measurably increase revenue, improve resident satisfaction, and boost our reputation within the community. The Property Manager position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Photography Manager - Nashville, TN CoStar GroupPhotography Manager - Nashville, TNNashville, TennesseePartner with internal teams, including logistics, sales, customer support, training, and product stakeholders, to coordinate appointments, address client needs, escalate issues, and ensure seamless service delivery. This role combines people leadership, operational oversight, technical expertise, and exceptional customer service to ensure clients receive best-in-class media for their residential and commercial listings.
Leasing Manager - Antioch, TN Madison CommunitiesLeasing Manager - Antioch, TNAntioch, TNAs a Leasing Manager , you'll be the first point of contact for prospects and residents, providing exceptional service while driving leasing success. Drive Leasing Success – Effectively lease apartments, meet occupancy goals, and promote our communities as the #1 choice in the market.
NewAssistant Property Manager Avenue5 Residential IncAssistant Property ManagerNashville, TNMaintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll. This includes ensuring efficient operations, overseeing supplier contracts and maintenance, lease administration, monthly reporting, and ensuring a positive experience for the residents, associates, and property owners.
Community Manager - Nashville, TN RangeWaterCommunity Manager - Nashville, TNNashville, TennesseeAs a Ranger, we encourage you to explore possibilities and solutions for your own career success story and apply the same enthusiasm to help RangeWater remain THE leader and powerful force in Multi-Family Real Estate. At RangeWater, we look for people who show up and work together to achieve success and make positive impacts on the lives we touch and enrich the communities we serve, as people are at the heart of everything we do.
Office - Assistant Property Manager Morgan Properties TrustOffice - Assistant Property ManagerNashville, TN$21.86–$24 / hourEssential Responsibilities: Leasing, Collections, and Resident Services: Address delinquent accounts and initiate the eviction process, filing necessary documents and attending court hearings if required. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states.
Community Relations Manager CortlandCommunity Relations ManagerNashville, TennesseeWhen you apply to a job on this site, the personal data contained in your application will be collected by Cortland (“Controller”), which is located at 3424 Peachtree RD NE Suite 300 Atlanta, GA and can be contacted by emailing careers@cortland.com because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.
Associate Manager, Operations CheckrAssociate Manager, OperationsNashville, TN$73,000–$91,000 / yearPartner with leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables. The Manual Verifications team delivers the cornerstone to Truework's success by delivering high-quality service and ensuring each verification is handled with accuracy and care.
Maintenance - Service Manager III - 100 to 299 Units Morgan Properties TrustMaintenance - Service Manager III - 100 to 299 UnitsHermitage, TN$28–$31 / hourBe accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies; Partner with office staff to provide exceptional service and follow-up to our residents on any maintenance issues that may arise. If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Property Manager RAM Partners, LLCProperty ManagerGallatin, TNFull timeRAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Talent Acquisition at talent@rampartnersllc.com.
Resident Services Manager West ShoreResident Services ManagerLebanon, TNFull timeThe Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents. The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors.