p/>The DCE Associate will help QA, author, and evolve our customer “self-service” and “brand ambassador” content needs across platforms, leveraging feedback, learnings, and observations derived from daily interactions with our digital presence and customer engagements across those mediums for example: do we have the right FAQs; are there new FAQs needed; is product information accurate; is this customer video useful on the website or elsewhere; let’s use this customer review to highlight this product; and more!
Our DCE Associates represent Tempur Sealy brands across digital and traditional mediums including on company-owned websites (via chat, SMS/messaging, and other digital engagement tools), social media channels, and through personalized outbound customer communication methods (email, handwritten note, etc.).