p>Selection Criteria The cover letter should address how the following knowledge, skills, and abilities were acquired: Knowledge of:
- English usage, including spelling, grammar, and punctuation;
- Office methods and practices, including filing systems, record maintenance, and basic report and correspondence preparation;
- Principles and procedures of basic recordkeeping and data management;
- Operation of modern office equipment, including computers, copiers, scanners, and multi-line phone systems;
- Commonly used computer software and applications, including Microsoft Word, Excel, Outlook, and related systems;
- Customer service principles, particularly in a family-focused or educational environment;
Skills in:
- Providing courteous, professional, and responsive customer service to students, parents, staff, and visitors;
- Proofreading, editing, and preparing documents with accuracy and attention to detail;
- Organizing and prioritizing multiple tasks in a fast-paced environment;
- Maintaining accurate records and files in both electronic and paper formats;
Ability to:
- Communicate effectively and professionally in both oral and written form;
- Understand, interpret, and follow oral and written instructions;
- Learn and effectively use new technologies, software, and office systems;
- Perform a wide range of general clerical and administrative support duties;
- Operate a keyboard at a speed necessary for successful job performance;
- Take and relay messages accurately and clearly via phone, email, and voicemail;
- Work efficiently under deadlines and time constraints;
- Establish and maintain effective working relationships with faculty, staff, students, and families;
- Handle confidential, sensitive, and occasionally challenging situations with professionalism, discretion, and empathy;
Working Conditions Sedentary-Desk work; occasional field trips e.g. for college or program activates.
Employer McLennan Community College Address: 1400 College Drive ADM #101 Waco, Texas, 76708 Phone: 254-299-8605 254-299-8611 Website: http://www.mclennan.edu.