Customer Service Manager QC Industries, LLCCustomer Service ManagerWood Dale, ILThis role is responsible for overseeing day-to-day operations of a mid-sized call center environment, developing and coaching a high-performing team, and driving exceptional customer experiences in a complex, engineered-to-order (ETO) manufacturing environment. nVenia is a packaging machinery manufacturing and service organization widely known to have the widest selection of packaging technology under one roof and is dedicated to providing our distributors and end-users the highest quality product and support.
SAP Business Process & IT Controls Manager PricewaterhouseCoopers LLPSAP Business Process & IT Controls ManagerChicago, IL$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives.
Workday Application Security & Controls Manager PricewaterhouseCoopers LLPWorkday Application Security & Controls ManagerChicago, IL$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives.
Plant Quality Manager Sonoco Products CoPlant Quality ManagerWest Chicago, ILFrom a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. The role oversees five Quality Technicians, ensuring raw materials meet specifications, processes run to target, and finished goods comply with customer and regulatory requirements.
Project Manager, SWF Getinge GroupProject Manager, SWFChicago, ILRemote$97,000–$120,000 / yearThe Project Manager is responsible for all aspects of planning orders for assigned product portfolio(s) from order entry to installation completion and is operationally and financially accountable for successful project execution ensuring high quality and high customer satisfaction while meeting company margin targets. With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows.
NewCtio AI Engineering Manager PwCCtio AI Engineering ManagerChicago, IL$73,500–$212,280 / yearThose in data science and machine learning engineering at PwC will focus on leveraging advanced analytics and machine learning techniques to extract insights from large datasets and drive data-driven decision making. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Global Lean Manager (m/f/d) | Future Operations Leader Mann+Hummel GmbHGlobal Lean Manager (m/f/d) | Future Operations LeaderHanover Park, ILAs part of our Global Lean Management Team, you will play a key role in driving Operational Excellence across the Life Science & Environment division of MANN+HUMMEL GmbH and report directly to the Director Global Production LSE. Through close collaboration with Plant Managers and Operations Leaders worldwide, you will gain broad exposure to manufacturing operations, global transformation initiatives, and operational leadership.
Manager - Business Development WESCO International IncManager - Business DevelopmentChicago, ILResponsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers. Oversees development and research activities to build on the Company's strengths, identifies potential new markets and business opportunities and increases market share.
Revenue Cycle Optimization Program Manager Stamford American International HospitalRevenue Cycle Optimization Program ManagerChicago, IL$74.73–$99.04 / hourThe Revenue Cycle Optimization Program Managers project scope will span across the enterprise requiring collaboration with the School of Medicine Directors of Finance and Administration, SHC, Stanford Medicine-Partners, and Tri-Valley Hospital and Ambulatory Directors, IT, as well as various SHC Revenue Cycle Leadership. Ability to communicate effectively and act as a thought leader at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, change management, consulting and advising, as well as prepare clear, comprehensive written and oral reports and materials.
Threat Assessment Case Manager Northwestern UniversityThreat Assessment Case ManagerEvanston, IL$78,500–$82,500 / yearThe Case Manager will work independently and as part of a multi-disciplinary team to gather additional information, assess levels of concern and situational urgency, and collaborate with university and community partners to consider appropriate mitigation strategies. Gather pertinent information through interviews, review complex and/or voluminous reports, open-source intelligence, and other resources, using investigative and analytical skills to conduct non-clinical, indirect assessments for violence risk.
NewLegal Operations Enablement Manager - Chicago, IL ADMLegal Operations Enablement Manager - Chicago, ILChicago, IL$92,400–$151,200 / yearExperience supporting corporate legal, compliance, or complex corporate function; familiarity with legal service intake, matter management, vendor/invoice workflows, or ticketing systems (Onit a plus); experience creating training and job aids; and interest in automation. + Improve processes: Identify tasks to simplify, automate, redirect, or eliminate; redesign workflows to reduce duplication, improve turnaround; convert recurring issues into practical improvements, routing rules, self-sufficiency tools.
Call Center Sales Manager S and J PlumbingCall Center Sales ManagerArlington Heights, IL$100,000–$140,000 / yearWe’re looking for a high-performing Call Center & Sales Manager who can lead, coach, and develop a team that consistently converts opportunities into booked appointments, delivers exceptional customer experiences, and drives company growth. As our Call Center & Sales Manager, you’ll lead the customer service, dispatch, and AI-powered communication systems that help turn every customer call into an opportunity to earn trust, book appointments, and grow the business.
District Group Fitness Manager CrunchDistrict Group Fitness ManagerMount Prospect, IllinoisOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. Crunch, known for its innovative and cutting edge classes, is currently seeking a District Group Fitness Manager.
Service Operations Manager Life Fitness LLCService Operations ManagerIL$81,000–$117,400 / yearPlease note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through @lifefitness.com or "@indoorcycling.com" domain email addresses or lifefitness@myworkday.com for U.S. opportunities. What Life Fitness / Hammer Strength is looking for in our Service Operations Manager: Bachelors degree in Business Administration, Operations Management, Supply Chain, or related field preferred; equivalent experience considered.
NewIT Manager Concordia GroupIT ManagerCarol Stream, IllinoisWe are a 230+ person organization looking for a hands-on IT Manager who can set strategy and mentor a junior team – meaning, you might be directing the team during the day, or rolling up your sleeves and working late hours on a server migration, or coming in on a weekend to perform upgrades when downtime is lowest. Manage a multi-hypervisor environment; you will maintain legacy Proxmox clusters while architecting and building Windows Hyper-V Failover Cluster and/or VMware vSphere environments.
Assistant Sales Manager RRSAssistant Sales ManagerChicago, ILThis person will work with some of the top leading entertainment companies with a full portfolio of awesome products, including the latest new products from Samsung and Apple. We are looking for an Assistant Sales Manager to help us grow and test markets with Fortune 100 clients!
NewSenior Manager, Pediatric Respiratory Therapist Respire Homecare ServicesSenior Manager, Pediatric Respiratory TherapistElmhurst, IL$102,000–$117,000 / yearThis role blends clinical leadership with a deep commitment to empathy-driven care, ensuring caregivers feel genuinely supported through every transition, families are met with warmth as much as clinical expertise, and RTs are equipped, coached, and confident delivering safe, compassionate care to medically complex children. Beyond the care team, this role represents Respire's pediatric program in the community supporting clinical internship partnerships with local respiratory therapy schools and participating in pediatric respiratory advocacy event, while serving as a trusted clinical resource for complex pediatric respiratory cases.
Schedule Manager ClaycoSchedule ManagerChicago, IL$85,000–$110,000 / yearThis role partners closely with Project Managers, Project Directors, Operations Leadership, field teams, and Executive Leadership to ensure project milestones are clearly defined, actively managed, and consistently achieved. The Schedule Manager will own schedule strategy from pursuit through closeout, maintain CPM schedule integrity, evaluate schedule performance, identify risks, and communicate impacts and recovery strategies across project teams.
Regional Sales Manager DriSteemRegional Sales ManagerChicago$120,000–$125,000 / yearFull timeThis role blends strategic channel development, hands‑on sales leadership, and customer insight gathering to strengthen market presence and deliver sustainable, profitable growth—while supporting key sales operations to ensure every opportunity is captured. Build strong relationships with engineering firms, design/build teams, mechanical contractors, and select end users to expand demand for DriSteem’s humidification and evaporative cooling solutions.
Enterprise Account Manager - Cardiometabolic Diagnostics Abbott LaboratoriesEnterprise Account Manager - Cardiometabolic DiagnosticsChicago, IL$113,300–$226,700 / yearThe Enterprise Account Manager (EAM) will support the Cardiometabolic & Informatics Business Unit and be responsible for achieving sales objectives across Integrated Delivery Networks (IDNs), health systems, and wellness accounts within an assigned regional territory. Reporting to the Director of Enterprise Sales and Distribution, the EAM will build and manage relationships with key decision-makers across large, complex strategic accounts, execute business strategies, protect existing business, and identify new growth opportunities.
Site Manager Turner IndustriesSite ManagerChicago, ILFull timeEssential Qualifications:High school or equivalentMinimum of eight (8) years construction or project management, estimating, and/or craft supervision experience in similar facility construction (preference for Union experience)Eight (8) to ten (10) years of technical training and/or related experience including thorough knowledge of all aspects of constructionPlanning, Scheduling, Estimating, cost control & budgetingKnowledge of applicable Union CBA(s)Quality and Safety awarenessThorough knowledge of all aspects of construction (technology, equipment, methods)Advanced knowledge of jobsite crafts and ability to advise more efficient methods of productivityAble to inspire employees to constant improvement while administering accountabilityExcellent mentoring skillsExcellent communication, organizational and supervisory skills essentialPost-offer drug/alcohol screen and physical evaluationApplicant/employee must not pose a direct threat to the health or safety of others at the workplace Functional Requirements:Oversee jobsite to ensure work is constructed in accordance with design, budget, and schedule; works in alliance with Project Manager; also includes interfacing with client representatives, subcontractors, security, etc. reaching in all directions, handling and manipulating objects and materials; coordinating the movements of eyes, hands and fingers to operate tools and equipment; lifting from ground level, waist level, and/or overhead; carrying objects, tools, equipment, etc.
New(USA) Operations Manager Walmart(USA) Operations ManagerChicago, IllinoisBachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing. 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Mgr, Modeling and Analytics Quest Diagnostics IncMgr, Modeling and AnalyticsWood Dale, IL$87,000–$130,000 / yearSkip to main content; Career areas Phlebotomy Laboratory Specimen processing Drivers Transportation and logistics Customer Service Per diem and on call Sales Technology Corporate Medical, scientific, and R&D Internships All jobs India based jobs Who we are Culture Benefits Upcoming events What we do Innovation and insights Start your career with Quest Veterans at Quest Job seeker resources Job alerts Saved jobs My profile Current employees Search Search by Keyword Search by Location 5 miles 15 miles 25 miles 35 miles 50 miles Radius Search More: Impact Discover a role that empowers some of life's most important healthcare decisions. Demonstrated understanding of continuous improvement, process management, or system thinking (value stream thinking)Develop roadmap to leverage AI in data analyticsImplement automation strategies to improve useability of dataImplement industry leading practices in data analytics and modelingCollaborate across the organization to champion infrastructure and competencies for data analytics Qualifications: Required WorkExperience:5+ years of experience in data analytics and/or mathematical modeling5+ years of experience in a laboratory, manufacturing, or operations environment3+ years of experience in Python, SQL or C++Physical and Mental Requirements: BI and Visualization: Power BI, Tableau, Advanced Excel, Google Sheets.
Senior Product Manager Steris PlcSenior Product ManagerVernon Hills, IL$120,000–$150,000 / yearCollaborate with cross-functional team regarding new product launch action plans including key marketing functions such as forecasting, business case, marketing potential and target share, Customer needs, value proposition, competitive analysis, trends, key challenges, sales execution strategies, product life cycle, product training plans. Product Manager is accountable for planning and executing the effective design, development, verification, release, supporting documentation, training materials, sales training, delivery and support of these solutions across the SPM Digital Workflow Solutions portfolio.
Brookdale at Home Manager Brookdale Senior Living IncBrookdale at Home ManagerGlen Ellyn, ILExcellent organizational and problem solving skills; strong supervisory skills; high degree of accuracy in all assignments; ability to work independently and manage time efficiently; high degree of initiative and creativity; good judgement; ability to employ professional ethics, and excellent analytical and clinical knowledge. Provides direct management of all Brookdale at Home (Home Care Agency) associates, which is typically 10 to 20 associates, including a BAH Scheduler Coaches, counsels, disciplines, and completes performance evaluations for staff.
HSE Training Manager (M/F/D) Nordex SEHSE Training Manager (M/F/D)Chicago, IL$95–$105 / hourThe Training Manager, HSE reinforces a strong HSE culture that does not accept work-related injuries, illnesses, or environmental incidents and proactively identifies and mitigates risk across all projects and operations. Design and develop HSE curricula aligned to operational workflows and business requirements, utilizing internal and third-party resources (including online learning, video, interactive tools, and emerging technologies).
Business Development Manager -Chicago Noatum Holdings SLUBusiness Development Manager -ChicagoChicago, ILNoatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare. The ideal candidate will be a highly motivated individual with a strong import/export air/ocean transportation skill set, bringing value to the industry and prospective clients with compelling value-added propositions that foster strong relationships.
Product Development Manager - Advance Solutions United Rentals IncProduct Development Manager - Advance SolutionsChicago, ILThe PDM collaborates with internal teams and external partners in order to identify promising technologies, develop business cases, test prototypes, and support the Company and Digital Customer Success team within go-to-market (GTM) initiatives. As the industry leader in equipment rental and jobsite solutions, United Rentals is committed to delivering innovative technologies that enhance customer productivity, safety, and sustainability across dynamic worksites.
NewBusiness Development Manager, AI Practice ZonesBusiness Development Manager, AI PracticeChicago, ILRemote$95,000–$125,000 / yearFull timeOperating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.
Account Manager - State Farm Agent Team Member Jennifer Warren - State Farm AgentAccount Manager - State Farm Agent Team MemberNorthbrook, ILFull timeAs Account Manager - State Farm Agent Team Member for Jennifer Warren - State Farm Agent, you are vital to our daily business operations and customers’ success. Our office culture is truly close-knit and family-style, and we’re looking for outgoing, upbeat, positive “sunshine” personalities who love talking to people and bringing great energy to the team.
Account Manager - State Farm Agent Team Member Kristian Navarro - State Farm AgentAccount Manager - State Farm Agent Team MemberCicero, ILFull timeYour primary goal will be to assess Customers' insurance needs, recommend appropriate coverage, and provide exceptional customer service to ensure their satisfaction and peace of mind. 2. Sales Generation: Utilize your extensive knowledge of insurance products to recommend appropriate coverage solutions tailored to Customers' individual circumstances.
Account Manager - State Farm Agent Team Member Michelle Kerfin - State Farm AgentAccount Manager - State Farm Agent Team MemberHomer Glen, ILFull timeAs Account Manager - State Farm Agent Team Member for Michelle Kerfin - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Manager - State Farm Agent Team Member Mark Murphy - State Farm AgentAccount Manager - State Farm Agent Team MemberBatavia, ILFull timeAs Account Manager - State Farm Agent Team Member for Mark Murphy - State Farm Agent, you are vital to our daily business operations and customers’ success. We keep things lively with regular office sales competitions and complimentary team lunches, all while maintaining a close-knit, family atmosphere where everyone has your back.
Account Manager - State Farm Agent Team Member Dan Tice - State Farm AgentAccount Manager - State Farm Agent Team MemberNaperville, ILFull timeAs Account Manager - State Farm Agent Team Member for Dan Tice - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Per Diem RN Case Manager AFFINITY HOSPICE LLCPer Diem RN Case ManagerDowners Grove, ILPart timeSupervise and work with licensed practical (vocational) nurses (LPN/LVN)/certified nursing assistants/social workers/Chaplains to establish appropriate levels of care and meet patients individualized plan of care and needs. Prepare and chart clinical notes that demonstrate progress toward established goals, successful or unsuccessful use of nursing interventions/medications/durable medical equipment/supplies/diseases process/family interventions.
Center Store Manager - Hammond IGG LLCCenter Store Manager - HammondHammond, INThis exempt-level position reports directly to the Assistant Store Director and/or Store Director, supervises the Dairy Manager, Frozen Manager, Night Crew Manager, all Center Store Associates, Receivers and Pricing Coordinators. The Center Store Manager ensures operational excellence, product availability, and a clean, safe shopping environment, all while delivering exceptional customer service in alignment with Strack & Van Til's mission, vision, and values.
Center Store Manager - Whiting IGG LLCCenter Store Manager - WhitingWhiting, INThis exempt-level position reports directly to the Assistant Store Director and/or Store Director, supervises the Dairy Manager, Frozen Manager, Night Crew Manager, all Center Store Associates, Receivers and Pricing Coordinators. The Center Store Manager ensures operational excellence, product availability, and a clean, safe shopping environment, all while delivering exceptional customer service in alignment with Strack & Van Til's mission, vision, and values.
Center Store Manager - Munster IGG LLCCenter Store Manager - MunsterMunster, INThis exempt-level position reports directly to the Assistant Store Director and/or Store Director, supervises the Dairy Manager, Frozen Manager, Night Crew Manager, all Center Store Associates, Receivers and Pricing Coordinators. The Center Store Manager ensures operational excellence, product availability, and a clean, safe shopping environment, all while delivering exceptional customer service in alignment with Strack & Van Til's mission, vision, and values.
Facilities Quality & Standards Manager AramarkFacilities Quality & Standards ManagerChicago, IL$75,000–$85,000 / yearThis is an OPX Training Manager is responsible for driving training excellence across multiple accounts, ensuring employees and leaders receive effective onboarding, skills training, and ongoing development. Train employees in custodial services, restroom sanitation, office cleaning, floor care, carpet maintenance, grounds upkeep, and snow removal.
Kitchen Manager The Goddard SchoolKitchen ManagerElgin, IllinoisThe Goddard School franchise owner(s) are the employers at each school, and the franchise owner(s) set their own wage and benefit programs, which vary by location. Rewarding job getting to know lots of like minded people who enjoy working and playing with kids.
Account Manager - State Farm Agent Team Member State Farm AgentAccount Manager - State Farm Agent Team MemberBartlett, IllinoisOur agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, and Bronze Tablet. As Account Manager - State Farm Agent Team Member for Michelle Twitchell - State Farm Agent, you are vital to our daily business operations and customers’ success.
NewManager, Nursing Triage and MPAR Endeavor HealthManager, Nursing Triage and MPARArlington Heights, ILOur more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties.
Flooring Store Manager Floor Coverings InternationalFlooring Store ManagerChicago, Illinois$50,000–$72,000 / yearOur unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. The Floor Coverings International Flooring Store Manager is responsible for delivering the installation of a job to the level of expectation set in the sale of the project.
NewJiffy Lube Multicare Service Manager Jiffy Lube MulticareJiffy Lube Multicare Service ManagerChicago, Illinois$50,000–$85,000 / yearThe Service Manager ensures each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle & to maintain a pleasant, safe environment for the customers & the employees. The Service Manager is responsible for managing employees, providing a high level of customer service & achieving the sales performance & goal requirements.
Jiffy Lube Multicare Service Manager (Automotive Mgt. Experience Required) Jiffy Lube MulticareJiffy Lube Multicare Service Manager (Automotive Mgt. Experience Required)Oak Park, Illinois$50,000–$85,000 / yearThe Service Manager ensures each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle & to maintain a pleasant, safe environment for the customers & the employees. The Service Manager is responsible for managing employees, providing a high level of customer service & achieving the sales performance & goal requirements.
Fitness Manager CrunchFitness ManagerMount Prospect, ILEnsure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports. Physical Requirements: Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public.
Customer Service Manager - State Farm Agent Team Member Mae Trongkamsataya - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberMorton Grove, ILFull timeWe're seeking an Office Manager to lead day-to-day operations and support Mae’s mission: helping customers manage life’s uncertainties through personalized insurance and lifelong relationships. Lead and coordinate daily agency operations, including staff supervision, workflow organization, and coverage across product lines such as Auto, Home, Business, Life, Pet, and Health Insurance.
Account Manager - State Farm Agent Team Member Katie Carls - State Farm AgentAccount Manager - State Farm Agent Team MemberMidlothian, ILFull timeAs Account Manager - State Farm Agent Team Member for Katie Carls - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Club Manager ANYTIME FITNESSClub Managerbuffalo grove, ILFull timeYour responsibilities will include managing memberships and personnel, developing marketing strategies, and ensuring the facilities are operating smoothly. The ideal candidate is a positive, motivating leader with a passion for health and fitness.
Manufacturing Professional Training Lead / Staff Project Manager Northrop Grumman CorpManufacturing Professional Training Lead / Staff Project ManagerRolling Meadows, IL$126,400–$219,500 / yearThe Manufacturing Professional Training Lead owns the end‑to‑end learning strategy for all manufacturing support functions (industrial engineering, manufacturing engineering, production control, etc.) This role designs, delivers, and continuously improves professional‑development programs that enhance technical competence, safety awareness, and leadership capabilities, ensuring the workforce can meet current production demands and future growth initiatives. This training professional will collaborate with instructional design staff and subject matter experts to identify, plan, create, design, test, implement, deliver, support, and maintain effective and engaging learning opportunities and training activities through a variety of modalities (self-paced, in-person, mobile, virtual, video, job aids, microlearning, articles, etc.).