NewAssociate, Transaction Advisory Services JobotAssociate, Transaction Advisory ServicesHouston, TX$120,000–$150,000 / yearEstablished over 50 years ago with billions in assets, we have expertise in a wide array of strategic advisory services our Transaction Advisory Services practice assists private equity and corporate clients with financial, IT and tax due diligence, business analytics and technical accounting matters associated with corporate mergers, divestitures and acquisitions (M&A). Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewAssociate - Corporate Strategy JobotAssociate - Corporate StrategyDecker Prairie, TX$120,000–$225,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a publicly traded company with a strong growth trajectory, they are known for making thoughtful, long-term investments while fostering a collaborative, high-performance culture where employees have direct exposure to executive leadership and meaningful opportunities for advancement.
Director, Finance & Accounting Business Development Vaco LLCDirector, Finance & Accounting Business DevelopmentHouston, TX$55,000–$100,000 / yearMinimum 4 years’ client relations experience in audit, tax, and/or public accounting highly preferred, or experience selling accounting/financial project solutions. Work with an elite recruitment team to fulfill special projects and interim positions in audit, financial reporting, FP&A, M&A, taxation, software implementations, and more.
Accounting and Finance Executive Recruiter Vaco LLCAccounting and Finance Executive RecruiterHouston, TX$45,000–$70,000 / yearProactively identify, assess, and recruit qualified talent to fulfill strategic direct-hire positions in the areas of finance and accounting; including but not limited to Senior Accountants, Financial Analysts, Accounting Managers, Controllers, Directors, VPs of Accounting, and CFOs. Emotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others; able to read others.
Accounting Specialist CFSAccounting SpecialistHouston, TXProcess vendor invoices and assist with accounts payable activities, including invoice matching, coding, and payment support. Play a key role in supporting day-to-day accounting operations while assisting with process improvements.
Account Receivable & Billing Specialist Employment Professionals – North HoustonAccount Receivable & Billing SpecialistConroe, TX$18–$25 / hourThe ideal candidate will have experience with load-based billing, freight documentation, and factoring/broker relationships, ensuring accurate and timely revenue collection to support fleet operations and cash flow. Our client, a growing trucking and transportation company in the Conroe area, is seeking a detail-oriented Accounts Receivable Specialist to manage freight billing, customer invoicing, and collections.
Accounts Payable Specialist CFSAccounts Payable SpecialistHouston, TXAs the Accounts Payable Specialist, you'll play a vital role in supporting the accounting department by ensuring the accurate and timely processing of invoices and vendor payments. Experience working with ERP systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, Epicor, Viewpoint, or QuickBooks is highly preferred.
NewFHNF FINANCIAL SALES ASSOCIATE - DEPOSITORY INSTITUTIONS First Horizon BankFHNF FINANCIAL SALES ASSOCIATE - DEPOSITORY INSTITUTIONSHouston, TXHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
NewTax Senior Associate, Asset Management KPMGTax Senior Associate, Asset ManagementHouston, TXWork with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
NewAssociate, Tax Business Enablement Team KPMGAssociate, Tax Business Enablement TeamHouston, TXResponsibilities: Provide strategic support for a group of partners and/or managing directors (PMDs) serving as a trusted business advisor and single point of contact for management and coordination of all business support and engagement management; this includes, but is not limited to, leveraging and supervising the work of offshore resources and collaborating with other internal teams to efficiently and effectively manage opportunities, engagement setup, billing and collections, and engagement closeout, analyzing data, solving problems, handling communication and stakeholder interactions with discretion, and proactively addressing issues to ensure the smooth operation of engagements and realize business goals. Develop networks and maintain strong relationships with internal stakeholders and external clients, leveraging connections to drive engagement success; this could include interacting directly with clients to request data, clarify information, deliver invoices, or address questions regarding payments or schedules.
Tax Associate CFSTax AssociateHouston, TX$80,000–$100,000 / yearJoin a growing finance team where you'll work directly with the CFO and play a key role in expanding the company's internal tax function. This position offers excellent visibility, career growth, and the opportunity to transition tax responsibilities from external consultants to an in-house team.
NewTraveling Associate Dentist Spencer Dental & Braces - a Benevis companyTraveling Associate DentistRichmond, TXWith over 2500 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care to underserved families in a fun, compassionate environment. Join in morning huddles (hey, you can even run one!), plan your day and let your team know how much you appreciate them, highlight great examples of customer focus, collaboration, meeting goals, etc.
Forensics Accounting Associate Director Berkeley Research GroupForensics Accounting Associate DirectorHouston, Texas$180,000–$250,000 / yearEngagements may involve investigating allegations of fraud and financial misconduct, tracing assets and funds across complex transactions, analyzing accounting records and financial data, assessing damages and other financial impacts, supporting regulatory and litigation matters, and developing clear, defensible conclusions for clients, counsel, and other stakeholders. Responsibilities will include managing and executing investigative work streams, overseeing financial and accounting analyses, developing client deliverables and expert work product, managing junior staff, conducting industry and background research, maintaining client relationships, and contributing to business development efforts within the practice.
NewAccounting Associate - Oil and Gas Whitley Penn LLPAccounting Associate - Oil and GasHouston, TXThe Associate is expected to demonstrate a basic knowledge of Generally Accepted Accounting Principles specifically related to Oil & Gas Accounting, with the ability to appropriately apply them to conduct outsourced accounting functions and special projects, under the supervision of various professionals. Assignments may include, but are not limited to, monitoring accounts payable and receivable, participating in monthly, quarterly and yearly accounting cycles, preparing monthly financial statements, and conducting monthly revenue-related tasks.
Senior Accounting Associate - Oil & Gas Whitley Penn LLPSenior Accounting Associate - Oil & GasHouston, TXSeniors are responsible for planning and executing engagements and special assignments, supervising, and training associates, reviewing the work of associates, and communicating with clients. Maintain effective contact with client personnel at the appropriate levels; interact with clients in a professional and competent manner; build trust-based relationships with clients.
Associate, Project Accounting HITT ContractingAssociate, Project AccountingHouston, TexasEvery day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. Be aggressive, but tactful, in communicating/discussing/resolving accounting related problems with team, striving to correct problems in a timely manner.
Accounting Associate AP/AR Specialist Burnett SpecialistsAccounting Associate AP/AR SpecialistHouston, TXGreat opportunity for an experienced accounting professional with a strong AP/AR and bookkeeping background to join a commercial real estate team! Commercial real estate/lease administration exposure is a plus.
Senior Associate, Accounting Systems Controls and Security Quanta Services Management PartnershipSenior Associate, Accounting Systems Controls and SecurityHouston, TXSupport alignment among multiple stakeholders to address issues and identify opportunities, collaborating across teams to help develop appropriate solutions and actionable next steps—particularly in response to system risks that may affect SOD within financial applications. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries.
Accounting Associate Xclusive Trading IncAccounting AssociateSugarland, TXThe Accounting Associate will support day-to-day accounting operations across accounts payable, accounts receivable, reconciliations, and financial data management. The Accounting Associate will work closely with the Controller and cross-functional teams to maintain operational efficiency and data integrity.
Accounting Associate, Bilingual Korean Cesna RecruitmentAccounting Associate, Bilingual KoreanHouston, TXWe are a joint venture investment platform pursuing active investments in the fields of battery energy storage systems, LNG infrastructure and other sustainable energy transition fuels as well as clean energy maritime solutions, aerospace. The ideal candidate will support day-to-day accounting operations, assist in financial reporting, and ensure accuracy in financial documentation.
Accounting Associate, bilingual Korean Cesna RecruitmentAccounting Associate, bilingual KoreanHouston, TexasWe are a joint venture investment platform pursuing active investments in the fields of battery energy storage systems, LNG infrastructure and other sustainable energy transition fuels as well as clean energy maritime solutions, aerospace. The ideal candidate will support day-to-day accounting operations, assist in financial reporting, and ensure accuracy in financial documentation.
Senior Associate, Accounting Systems Controls and Security Quanta Services IncSenior Associate, Accounting Systems Controls and SecurityHouston, TXSupport alignment among multiple stakeholders to address issues and identify opportunities, collaborating across teams to help develop appropriate solutions and actionable next steps-particularly in response to system risks that may affect SOD within financial applications. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries.
Accounting Associate (CAAS - Higher Education) CliftonLarsonAllen LLPAccounting Associate (CAAS - Higher Education)Houston, TX$53,700–$93,000 / yearCoordinates and completes account reconciliations (i.e. bank & credit card reconciliations, prepaids, accounts receivable, fixed assets, accounts payable, accruals.) CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services.
Associate, Client Accounting Services - Family Office Baker Tilly Advisory Group, LPAssociate, Client Accounting Services - Family OfficeHouston, TexasWork closely with multiple clients with a variety of accounting and administrative services, including but not limited to:Assisting team members with the full accounting processes, i.e. maintaining the general ledger, generating and posting all journal entries in a timely manner, coordinating monthly close, maintaining budgets and reporting on budget to actual, and preparing monthly/quarterly financial statements with related workpapers. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
Accounting Associate, Corporate Finance Perella Weinberg PartnersAccounting Associate, Corporate FinanceHouston, TexasThe ideal candidate should have prior experience, outstanding verbal and written communication skills, strong proficiency in Word, PowerPoint and Excel, as well as the ability to work in a fast-paced, constantly evolving environment with strong attention to detail. The specific base salary an employee in this job classification receives depends on a number of factors, including but not limited to, geographic work location, prior employment history/experience, job-related knowledge, qualifications and skills, etc.
Senior Associate- Client Accounting Services, Real Estate Baker Tilly Advisory Group, LPSenior Associate- Client Accounting Services, Real EstateHouston, TexasBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
Senior Associate - Client Accounting Services, Real Estate Baker Tilly Advisory Group, LPSenior Associate - Client Accounting Services, Real EstateHouston, TexasBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
Assistant/Associate/Full Professor of Accounting Houston Baptist UniversityAssistant/Associate/Full Professor of AccountingHouston, TXResponsibilities of the role include but are not limited to teaching, scholarly research and publication activities, advising, maintaining office hours, recruitment and retention activities, committee service, professional outreach activities, ACBSP accreditation support, and active engagement in the campus community. As one of the most diverse universities in the nation, Houston Christian University also strives to build a faculty and staff team that provides role models who embody biblical orthodoxy and ethics for all our students, whatever their background or life experience.
Account Specialist-Level 1 - Associate (0 - 5 Years) Abacus Service CorporationAccount Specialist-Level 1 - Associate (0 - 5 Years)Houston, TXWe are seeking a dedicated Account Specialist to provide full account management support to our diverse clientele, including business, commercial, industrial, national, and government customers. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners.
Senior Associate, Finance - Accounting American Bureau of Shipping (ABS)Senior Associate, Finance - AccountingHouston, TexasThe FSG Senior Finance Associate supports the Finance department's day-to-day functions which include recording, reporting, and analysis of financial data, with a focus on creating value-added analysis to support Management in decision-making . These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings Account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time.
Senior Associate, Client Accounting Services - Family Office Baker Tilly Advisory Group, LPSenior Associate, Client Accounting Services - Family OfficeHouston, TexasResponsible for providing multiple clients with a variety of accounting and administrative services, including but not limited to: Responsibility for the full accounting processes, i.e. maintaining the general ledger, generating and posting all journal entries in a timely manner, coordinating monthly close, maintaining budgets and reporting on budget to actual, and preparing monthly/quarterly financial statements with related workpapers. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
Associate Vice Chancellor, Finance & Accounting Houston Community CollegeAssociate Vice Chancellor, Finance & AccountingHouston, TXExecutive level staff at HCC are system-wide leaders that share the responsibility to collaboratively support the one-college vision articulated in our strategic plan - Embracing Houston's Future - with college strategic priorities as measurable manifestations of our shared Mission, Vision, and Values. Also responsible for balancing and prioritizing big picture-strategic thinking with a focus on accuracy, details and deadlines in a fast-paced environment where daily deliverables may vary from complex, linked spreadsheets to polished presentations or Trustee inquiry responses.
Associate, Client Accounting Services (CAS) - Not-for-Profit Baker Tilly Advisory Group, LPAssociate, Client Accounting Services (CAS) - Not-for-ProfitHouston, TexasBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
Senior Associate, Client Accounting Services (CAS) - Not for Profit Baker Tilly Advisory Group, LPSenior Associate, Client Accounting Services (CAS) - Not for ProfitHouston, TexasBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
Senior Associate, Client Accounting Services - Small Business (Sage Intacct) Baker Tilly Advisory Group, LPSenior Associate, Client Accounting Services - Small Business (Sage Intacct)Houston, TexasBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
Senior Associate, Client Accounting Services-Real Estate Baker Tilly Advisory Group, LPSenior Associate, Client Accounting Services-Real EstateHouston, TexasBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
Accounts Payable Associate AIV LPAccounts Payable AssociateHouston, TXPart timeThe Accounts Payable Associate role provides financial, administrative, and clerical support by ensuring expenses are properly recorded via processing, verifying, and reconciling invoices according to AIV’s established policies and procedures in an efficient, timely and accurate manner. Coordinate with various employees within the accounting department for activities related to operational support of the accounting department.
Associate Account Executive, Healthcare/GPO MetropolisAssociate Account Executive, Healthcare/GPOHouston, TX$75,000–$95,000 / yearWorking within an experienced and fast-growing commercial team, you will act as a consultant to help healthcare systems, hospital networks, and large institutional stakeholders optimize their campus operations and parking infrastructure using cutting-edge AI technology. 2+ years of relevant B2B sales, strategic account management, or consultative experience selling into healthcare systems, hospital networks, or large institutional environments (e.g., facilities, utilities, public safety, parking, or similar campus services).
Associate Account Manager - Arbutus Medical BLANKSLATE PartnersAssociate Account Manager - Arbutus MedicalHouston, TX$55,000–$70,000 / yearYou will also run our trade show playbook and represent Arbutus at events, lead on-site hospital implementations to ensure high utilization from day one, maximize account penetration by helping to sell additional products, and leverage relationships to obtain referrals to new accounts. Support new account launches end-to-end: training clinicians and sales reps, building key contact lists, stocking shelves, supporting cases, securing POs, setting up Arbutus as an approved vendor, and resolving supply issues on the ground.
Account Specialist-Level 1 - Associate (0 - 5 Years) StratAcuity Staffing Partners IncAccount Specialist-Level 1 - Associate (0 - 5 Years)Houston, TX$16–$17 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Account Associate - State Farm Agent Team Member Zach Muzzy - State Farm AgentAccount Associate - State Farm Agent Team MemberMissouri City, TXFull timeROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Zach Muzzy - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Associate - State Farm Agent Team Member Thad Olive - State Farm AgentAccount Associate - State Farm Agent Team MemberSugar Land, TXFull timeI’m a member of the Sugar Land Exchange Club, Vice President of Fort Bend Crime Stoppers, an officer with the Sugar Land Masonic Lodge 1141, and a board member of Behind the Badge Charities. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Thad Olive - State Farm Agent, you are vital to our daily business operations and customers’ success.
Account Associate - State Farm Agent Team Member Henry Phan - State Farm AgentAccount Associate - State Farm Agent Team MemberSUGAR LAND, TXFull timeROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Henry Phan - State Farm Agent, you are vital to our daily business operations and customers’ success. We are located in SUGAR LAND, TX and help customers with their insurance and financial services needs, including: Auto insurance.
Account Associate - State Farm Agent Team Member Rock Nelson - State Farm AgentAccount Associate - State Farm Agent Team MemberHouston, TXFull timeROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Rock Nelson - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Associate - State Farm Agent Team Member Sonia Olivo - State Farm AgentAccount Associate - State Farm Agent Team MemberMissouri City, TXFull timeROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Sonia Olivo - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Associate - State Farm Agent Team Member Denise Dowell - State Farm AgentAccount Associate - State Farm Agent Team MemberManvel, TXFull timeROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Denise Dowell - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.
Account Associate - State Farm Agent Team Member Tyler Johns - State Farm AgentAccount Associate - State Farm Agent Team MemberConroe, TXFull timeBefore becoming a State Farm agent, I spent six years as a team member, gaining valuable experience serving customers and building strong relationships. I'm an active member of the Lions Club and the local Chamber of Commerce, and I enjoy building relationships with the people and businesses in the community we serve.
Account Associate - State Farm Agent Team Member Natalie Barry - State Farm AgentAccount Associate - State Farm Agent Team MemberHouston, TXFull timeSince opening the agency in 2014, this close-knit team of three has built a workplace centered around positivity, teamwork, and creating a space where people genuinely enjoy coming to work each day. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Natalie Barry - State Farm Agent, you are vital to our daily business operations and customers’ success.
Account Associate - State Farm Agent Team Member Demetrius Phenix - State Farm AgentAccount Associate - State Farm Agent Team MemberStafford, TXFull timeROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Demetrius Phenix - State Farm Agent, you are vital to our daily business operations and customers’ success. We are located in Stafford, TX and help customers with their insurance and financial services needs, including: Auto insurance.
Account Associate - State Farm Agent Team Member April Roberts - State Farm AgentAccount Associate - State Farm Agent Team MemberThe Woodlands, TXFull timeROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for April Roberts - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.