li>Greets visitors to the office and answers telephones;
Frequently interacts with the public, vendors, others in the work unit, and across departments to exchange basic fact information as requested or as necessary; interactions occasionally involve the exchange of detailed and/or technical information where the ability to explain concepts is exercised;
Using knowledge of department operations and procedures, resolves most public informational requests without referring them to a supervisor or other staff;
Receives and responds to complaints of both a routine and confidential nature requiring knowledge of departmental policies, procedures, activities, and rules regarding data privacy; may field escalated calls from less experienced staff;
Refers issues and concerns to the appropriate party for resolution as necessary;
Exercises courtesy in communicating with other members of the work unit to provide information relating to the work assignment and progress of work or to convey information about conditions or work-related needs.
Assists with monitoring the departments budget by compiling budgetary information from various sources, drafting budget documents, entering information into proper accounts and generating reports for supervisors review;
Assists in tracking grant funds for department purposes and works with finance department staff to account for grant fund uses;
Prepares purchase requisitions received from department staff and submits for supervisors signature;
Manages the administrative credit card account for purchases made by department staff under appropriate budget codes;
Reviews payroll entries for the staff and verifies data; does general department payroll input or serves as a backup for payroll.