p>Under general supervision, performs a variety of routine to moderately difficult and complex administrative, secretarial, customer service, accounting, database support, and office support duties for management and departmental staff; serves as administrative support to a variety of commissions, committees, and boards; composes and prepares correspondence; serves as first point of contact for customer phone calls; provides information to the public and staff; provides assistance for a wide variety of assignments related to administration of budgets, contracts, and department programs; and performs related duties as assigned. Serves as first point of contact for customer phone calls; answers, screens, and refers visitors and telephone calls to appropriate staff, departments, or agencies; assists customers at a public counter; navigates the permitting system to assist citizens, contractors/developers, and City staff; responds to requests and complaints from customers and the public; refers complaints to appropriate staff and/or takes or recommends action to resolve the complaint; receives and records receipts of various City permit and license fees.