San Leandro, CA30+ days ago
Supervising and monitoring the daily operations of the Independent Account Analyst team to provide exceptional service to customers, the sales team, and internal customers alike • Serving as primary backup to the Director, Independent Accounts • Monitoring employee productivity and providing constructive feedback and coaching as needed via weekly one-on-one meetings, mid-year, and annual performance reviews • Achieving department and team goals to support companywide goals • Ensuring your team understands the business strategy and how their work contributes to its success • Ensuring seamless execution of order book management that will help achieve maximum results across all channels, including overseeing bulk-order management activities, EDI management, analyzing data, monitoring KPI's and weekly reporting • Guiding and leading the implementation of new processes • Collaborating with cross-functional teams to ensure company goals and directives are met • Investigating and handling escalated issues and complaints; providing appropriate solutions and alternatives within time limits and following up to ensure resolution. Strong leadership skills, including the ability to lead and motivate a team, build relationships, demonstrate critical thinking, and make decisions within a fast-paced work environment Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; v lookup; formulas) Strong analytical skills required to determine possible issues, interpret data, and identify solutions Advanced knowledge of SAP preferred Broad understanding of order to cash flow and processes Able to solve customer problems, make decisions, and take calculated risks to meet expectations in a manner consistent with company goals and policies.