What You'll Do: Support Workday-related tickets, service requests, enhancement requests, and user questions Triage issues by gathering details, validating expected behavior, researching root cause, and coordinating resolution with internal teams or vendor partners Assist with Workday configuration, business process updates, security role changes, and system maintenance Support Workday implementation, stabilization, and ongoing operational activities across functional areas Partner with functional owners to document requirements, current processes, future-state needs, and support procedures Create and maintain Workday documentation, job aids, testing scripts, issue logs, decision logs, and support runbooks Assist with system testing, including basic test case creation, user acceptance testing coordination, defect tracking, and validation of fixes Validate system changes by comparing results against business rules, expected outcomes, and source information Support data review, data cleanup, and data validation activities related to Workday processes and integrations Coordinate communication related to system changes, known issues, testing needs, outages, and support expectations Help identify process gaps, recurring issues, training needs, and opportunities to improve support quality Provide advanced support for escalated business system issues Collect, evaluate, and prioritize business enhancement requests; identify process improvement areas Assess the impact of business requests related to applications, integrations, reporting, security, and data flow; present findings to IT management Read, understand, and apply complex technical and functional information while explaining information in a way others can easily understand Keep abreast of Workday functionality, business system practices, and relevant technology; educate team members on findings Create, or assist with, project management and business analysis documents, including project plans, schedules, tasks, requirements, test plans, and support documentation Document all aspects of assigned systems, including configuration, security, integrations, vendor contacts, procedures, changes, and disaster recovery considerations Contribute to all project phases: plan, analyze, design, build, test, deploy, and support Drive collaboration among internal and external team members, business stakeholders, and vendor partners Establish test environments and thoroughly validate changes prior to deployment Mentor others on system support, documentation practices, problem resolution, and project execution. Technology: Highly proficient in Workday Familiarity with HRIS, ERP systems, reporting tools, integrations, role-based security, testing practices, and business process configuration preferred Proficiency with enterprise business systems, service request or ticketing tools, Microsoft Office, Excel, Outlook, Teams, and documentation tools Ability to learn additional specific job-related software upon hire.