Responsibilities Strategic Account Leadership & P&L Ownership Own end-to-end accountability for 2-4 strategic accounts within Consumer & Enterprise Services, including revenue growth, profitability, and client satisfaction Develop and execute multi-year account strategies aligned to client business priorities, including customer experience, operational efficiency, and digital transformation Identify, originate, and close large, complex consulting and sourcing engagements Drive sustained account expansion through cross-selling ISG's full portfolio, including AI-led advisory, research, and managed services Executive Relationship Management Build, own, and deepen relationships with C-level executives (CIO, CFO, COO, CDO, Chief Customer Officer, etc.) Position ISG as a strategic partner across customer-centric transformation and enterprise service optimization initiatives Lead executive engagements including strategic workshops, QBRs, and transformation discussions Influence client investment decisions across sourcing, technology delivery, customer experience, and AI adoption AI & Sourcing Industry Leadership Demonstrate thought leadership in how AI is transforming sourcing and technology delivery within Consumer & Enterprise Services Advise clients on integrating AI into sourcing strategies, operating models, and vendor ecosystems Partner with ISG SMEs and practice leaders to deliver AI-driven insights and solutions Identify opportunities where AI enhances customer experience and operational efficiency Sales Leadership & Deal Origination Own pipeline creation, qualification, and conversion within assigned accounts Lead complex deal cycles, including solution shaping, proposal development, pricing strategy, and contract negotiation Mobilize global ISG teams to pursue and win strategic opportunities Achieve or exceed revenue and growth targets Delivery Oversight & Client Success Provide executive oversight across all engagements within assigned accounts Ensure alignment between client expectations and ISG delivery teams Manage risks, escalations, and client concerns at the executive level Drive high-quality outcomes and long-term partnership value Internal Leadership & Market Contribution Act as the central point of coordination across sales, advisory, research, and delivery teams Mentor and guide junior team members Contribute to ISG's presence through thought leadership and client engagement Required Skillsets 12-15+ years of experience in consulting, account leadership, or sales Proven track record managing strategic accounts with revenue responsibility Experience engaging C-level executives Strong understanding of sourcing strategies and technology delivery models Working knowledge of AI trends in sourcing and delivery Demonstrated success closing complex deals Experience in Consumer industries and/or Enterprise Services Experience in consulting or advisory firms Exposure to AI-led transformation and automation Key Competencies Executive presence and influence Strategic account leadership Commercial acumen AI and sourcing thought leadership Relationship management Success Metrics Revenue growth and profitability Strength of C-level relationships Pipeline and deal conversion Client satisfaction and retention Delivery success and business impact Education * Bachelor's degree in Business, IT, or related field (MBA preferred) At ISG, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. Position Overview The Client Partner / Account Director is a senior leadership role responsible for owning, building, and growing a portfolio of 2-4 strategic accounts within ISG's Consumer & Enterprise Services sectors.