PERMANENT

FULL_TIME

ADAPTED_NOW

HOUR

Two or more years of experience working in higher education counseling students, parents in the processing of federal financial aid preferably in a traditional college/university financial aid office. This position also shares responsibility for delivering excellent customer service as a member of the financial aid team as well as supports and participates in activities that enhance enrollment and retention of students.

Financial Aid Counselor - Customer Service Salary: $18.27 - $21.63 Hourly Location: Honolulu, Hawaii Job Type: Staff - Regular Full Time Non-Exempt Remote Employment: Job Number: 02655 Closing: Department: Financial Aid Office Administration Hawai‘i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the ‘okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters. Mahalo for your understanding. Description Job Summary:The Financial Aid Counselor-Customer Service position reports to the Associate Director of Customer Service and Programs. This position advises and counsels students, parents and the HPU community on all aspects of financial aid programs, eligibility, budgeting, financial planning strategies, and academic progress. This position also shares responsibility for delivering excellent customer service as a member of the financial aid team as well as supports and participates in activities that enhance enrollment and retention of students. In addition, this position will assist in the processing of federal, state, and institutional financial aid in accordance with all federal, state, NCAA, and institutional regulations, policies, and procedures. Location: This position is a full-time, non-exempt, on-site position located at Waterfront Plaza (500 Ala Moana Blvd, Honolulu, HI 96813). Qualifications:Minimum Qualifications: • A Bachelor's degree or a combination of relevant work and educational experience• One or more years customer service experience• Proficiency with MS Office. Desired Qualifications:• Two or more years of experience working in higher education counseling students, parents in the processing of federal financial aid preferably in a traditional college/university financial aid office.• Knowledge of awarding and disbursing of federal financial aid.• Experience with financial aid systems/software, preferably Ellucian Banner.• Ability to manage complex tasks with minimal or no supervision. Other Qualifications:• Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance is not available for this position.• Report to work obligations to support the department and may require work during HPU's winter break, if necessary.• This position may be considered an essential position with report to work obligations depending on the type of emergency, campus closure, or evacuation.• Must meet training and background check qualifications and comply with the Protection of Minors policy.• Able to work all shifts and extended hours, including evenings and weekends.• Successful candidate will be able to work in an environment that utilize excellent time and stress management skills. Key Responsibilities/Essential Job Functions:1. Financial Aid Counseling(55%)• Counsel students and educate parents regarding federal, institutional and state financial aid opportunities and the responsibility of repayment of federal and alternative loans.• Counsel students, parents and staff on the Free Application for Student Aid (FAFSA) application process, and the packaging and disbursement processes.• Counsel students and parents in the necessity of specific information when a student's file is selected for verification by the United States Department of Education (ED), or request review for special circumstances.• Manage customer engagement through various means of communication such as a chatbot, email, telephone, and virtual meetings.• Participate in various financial aid outreach events (some evenings and weekends) including in-person and virtual presentations 2. Financial Aid Processing(40%)• Assist team members with processing and awarding• Review documents from students and parents to ensure completion• Scanning and Indexing documents in compliance with federal regulations• Responsible for the packaging and revision of student financial aid awards• Process various reports in a timely manner to ensure compliance such as potential over-awards, negative need processes, and ISIR/EFC review.• Assist with updating forms and various messaging platforms 3. Performs other related duties as assigned(5%)• Actively participates as an effective member of team by completing assigned duties, accepting additional assignments or reassignments.• Assists with seasonal peaks. This description is not designed to list all activities, duties or responsibilities which may be required for this job. Other duties, responsibilities and activities may be assigned at any time. Hawaii Pacific University is an Equal Opportunity Employer committed to fostering a diverse, equitable environment in which faculty and staff can excel irrespective of race, color, national origin, sex, disability, age, genetic information, sexual orientation, gender identity/expression, marital status, or any other protected class covered by state and federal law. Hawaii Pacific University encourages applications from veterans and individuals with disabilities. A pre-employment background investigation is performed on candidates selected for employment. To apply, visit https://apptrkr.com/6886405 Copyright ©2025 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ jeid-8917b81375d2a046a65c3708d7885bd4

Hawaii Pacific University

Financial Aid Counselor - Customer Service

Academic Advice

Administrative Skills

Budgeting

Conversation Engine

Customer Support/Service

Disbursements

Documentation Review

Financial Aid

Financial Planning

Financial Strategy

Financial Systems

Higher Education

Loans

Maintain Compliance

Microsoft Office

NCAA Regulations

Strategic Planning

Student Financial Services

Time Management

monster

UNKNOWN

FEED

WEEK

ESSENTIAL FUNCTIONS: Plans and leads age and developmentally appropriate learning experiences in a classroom or group setting, ensuring a safe and nurturing environment. A great fit for one of the Day Camp positions is somebody with supervisory experience, multiple years of summer camp experience and great report with former supervisors.

COMPENSATION:$475 / Weekly POSITION DURATION: May 16, 2026 - August 1, 2026POSITION SUMMARY:This position will be responsible for running Camp Erdman’s Day Camp Program. This includes supporting staff and campers through quality of program, periodic evaluations and assistance where needed. The Day Camp Director will be the primary creator of the weekly parent newsletter and will ensure it is sent out in a timely manner. This person should be comfortable educating staff on and enforcing proper boundaries with campers 5-12. This person should be a self starter and motivated to work hard to continue on the best version of the program possible, lifting up others in the process. This position has housing provided. A great fit for one of the Day Camp positions is somebody with supervisory experience, multiple years of summer camp experience and great report with former supervisors. The Director must have a thorough understanding of the YMCA’s mission and goals, and a desire to work with children between the ages of 5 and 17. Leadership skills, enthusiasm, patience, a sense of humor and self-control are all essential. The Day Camp Director should have experience in leading and motivating staff. OUR CULTURE:  Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.ESSENTIAL FUNCTIONS:<ul><li style="list-style-type:decimal">Plans and leads age and developmentally appropriate learning experiences in a classroom or group setting, ensuring a safe and nurturing environment.</li><li style="list-style-type:decimal">Interacts with children and provides proper supervision of children at all times.</li><li style="list-style-type:decimal">Provides careful supervision and guidance to assigned Program Aides. Ensures Program Aides who are under 18 years of age are never left alone to supervise or monitor youth participants.</li><li style="list-style-type:decimal">Follows all procedures and standards as established by the law or the Y.</li><li style="list-style-type:decimal">Provides assistance with homework (depending on program) and encourages academic progress.</li><li style="list-style-type:decimal">Conducts ongoing, systematic observations and evaluations of each child (depending on program).</li><li style="list-style-type:decimal">Serves as a positive role model, demonstrates professional behavior and understands positive youth development approaches to the academic and social development of youth.</li></ul>QUALIFICATIONS:<ul><li style="list-style-type:disc">Preferences<ul><li style="list-style-type:circle">Bachelor’s Degree</li><li style="list-style-type:circle">Lifeguard Certification</li><li style="list-style-type:circle">Bus Driver Certification</li><li style="list-style-type:circle">Supervisory Experience</li><li style="list-style-type:circle">Prior Summer Camp Experience</li><li style="list-style-type:circle">Peer Leadership</li></ul></li><li style="list-style-type:disc">High Ropes Certification required</li><li style="list-style-type:disc">Experience working with children</li><li style="list-style-type:disc">CPR/AED & First Aid required</li><li style="list-style-type:disc">TB test required</li></ul><div style="list-style-type:disc"><h3>Why the Y?:</h3><ul><li>Free Y membership with employment </li><li>Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*</li><li>Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.</li></ul>Child Protection Commitment:The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks. *See <a href="https://www.ymcahonolulu.org/jobs/job-opportunities" rel="nofollow">job opportunities page</a> for full details</div>Powered by JazzHR

YMCA of Honolulu

Day Camp Director

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Academic Director Jobs in Honolulu, HI

Academic Director Jobs in Honolulu, HI

Hawaii Pacific University

YMCA of Honolulu

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