Workforce Associate - Account Maintenance

Workforce Associate - Account Maintenance

Salary

$37,356.80 - $54,870.40 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Job Number

26-03151

Agency

309 Iowa Workforce Development

Opening Date

05/20/2026

Closing Date

5/31/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Mellissa Woodard (melissa.woodard@iwd.iowa.gov)

• Description
• Benefits
• Questions

Job Description

Iowa Workforce Development is seeking applicants for the position of Workforce Associate-Account Maintenance in our Unemployment Insurance Division at 1000 E Grand Ave., Des Moines, IA.

About Iowa Workforce Development

Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKS Centers.

Responsibilities in this position:

• Primary duties are to answer customer service questions for businesses and other entities, such as accounting firms and third-party administrators (TPAs) about using the on-line computer system for unemployment insurance taxes.
• Help customers resolve problems.
• Answer questions about using the on-line filing system.
• Help customers resolve technical difficulties.
• Respond to phone calls and emails from customers seeking information or assistance within specified time frames.
• Develop a thorough knowledge of the filing system, gather background information, review manuals and other communications to help customers and to resolve issues.

The successful candidate will provide input to the desk reference manual/help files so that changes are made, and manuals/help files are kept current. Document types of problems identified and their resolution using specific software documentation tools. Identify and document requests for enhancements to the system. Test system changes, enhancements, or new products.

In this role you will contact businesses to explain electronic services and encourage utilization and assist in other efforts to market the on-line computer services. When not providing customer service support, assist with processing of paper documents such as Power of Attorney, address changes, waivers, etc. that have been assigned by workflows or relayed from employers. Prepare documents for data entry or data enter the document information. Pull items off the fax server, mailbox, or parcel mail to be scanned and processed.

Essential Skills

• Review and analyze employer/agent provided information to make a determination on employer accounts.
• Communicate verbally and in writing with employers/agents regarding all account determinations and requests.
• Provide documentation supporting decisions made on employers accounts during appeal hearings.
• Communicate effectively with employers with respect to laws administered by Iowa Workforce Development.
• Read, interpret, and apply a variety of technical materials, rules, and regulations while maintaining confidentiality on information obtained on the job.

Complete other duties as assigned.

Benefits:

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday - Friday 8:00am-4:30pm.

If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place!

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited area college with an Associates Degree;

OR

Three years of full-time work experience in public contact work obtaining, analyzing, and evaluating data such as job/claims interviewing, testing, referral, and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions;

OR

A total of three years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience;

OR

Current, continuous experience in the state executive branch that includes eighteen months of full-time clerical work or direct customer service work in an Iowa Workforce Development office.

For additional information, please click on this link to view the job description.

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited area college with an Associates Degree?

• Yes
• No

04

How many years of experience do you have of full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions?

• I do not have any of the identified work experience
• Less than two years of the identified work experience
• Two years to less than three years of the identified work experience
• Three years or more of the identified work experience

05

How many years do you have of combined post high education and/or full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions)? 30 semester hours equals one year of work experience.

• I do not have any of the identified experience and/or post high school education
• Less than two years of the combined post high school education and/or experience
• Two years to less than three years of the combined post high school education and/or experience
• Three years or more of the combined post high school education and/or experience

06

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have of full-time clerical work or direct customer service in a local Workforce Development Center or other Iowa Workforce Development office?

• Not applicable - I am not a State of Iowa employee
• Less than 18 months of the identified experience
• 18 months or more of the identified experience

Required Question

Employer State of Iowa

Agency 309 Iowa Workforce Development Address 1000 E Grand Ave

Des Moines, Iowa, 50319

Website https://www.iowaworkforcedevelopment.gov/