Wi-Fi/WLAN Technical Manager – Enterprise Wireless Operations

Assess technical skills and capability gaps, and work with the Service Delivery Manager and Design Architect on skills uplift and certification plans. Our Client, an IT Services and Consultant company, is looking for a Wi-Fi/WLAN Technical Manager – Enterprise Wireless Operations for their Columbus, OH location.

Our Client, an IT Services and Consultant company, is looking for a Wi-Fi/WLAN Technical Manager – Enterprise Wireless Operations for their Columbus, OH location.
 
Responsibilities:

• Technical leadership and subject matter expertise
• Serve as the senior Wi-Fi SME for the Client and the delivery team, covering 802.11 standards, RF, WLAN architecture, wireless security, and vendor platforms
• Provide technical direction and guidance across the team of 14, and make sure work follows agreed standards and best practice
• Act as the Level 3 escalation point for complex incidents, problems, and major outages
• Review and approve technical changes, designs, and root cause analyses before they reach the Client
• Stay current with emerging technologies such as Wi-Fi 6E/7, private 5G, and AIOps, and advise on adoption
• Team technical management
• Guide engineers on troubleshooting, design, and operational practice, and provide coaching and mentoring
• Assess technical skills and capability gaps, and work with the Service Delivery Manager and Design Architect on skills uplift and certification plans
• Allocate technical work based on skills and priorities, and ensure effective follow-the-sun handovers
• Provide technical input to performance reviews for team members
• Build a culture of technical rigor, knowledge sharing, and continuous learning
• Service quality and operations
• Own the technical quality of service delivery, including incident resolution, problem management, and change success
• Drive root cause analysis and permanent fixes for recurring issues, with the CX and Operations teams
• Ensure runbooks, knowledge articles, and technical documentation are accurate and current
• Work with the Telemetry Engineer to make sure monitoring, health scoring, and dashboards reflect true user experience
• Oversee technical risk and support firmware, patching, and lifecycle management
• Architecture and standards alignment
• Partner with the Design Architect to put architecture strategy and standards into practice
• Ensure designs, configurations, and deployments comply with standards and with controls set by the
• Compliance and Data Quality function
• Provide technical oversight of DAS coordination and its integration with the Wi-Fi strategy
• Client and vendor engagement
• Represent the technical team in Client meetings, design forums, and major incident reviews
• Engage with vendors on roadmaps, support cases, and escalations
• Support the Service Delivery Manager in service reviews, proposals, and technical solutioning

 
Requirements:

• 8+ years of experience in enterprise Wi-Fi design, engineering, and operations, with deep SME-level knowledge
• Experience technically leading teams of 10 or more engineers, ideally in a managed-services or global environment
• Expert knowledge of 802.11 standards (Wi-Fi 5/6/6E/7), RF design, and WLAN security (WPA3, 802.1X/RADIUS)
• Hands-on experience with at least one major platform (Cisco, Aruba, Juniper Mist, Ruckus, or similar) and tools such as Ekahau or AirMagnet
• Strong understanding of wired and WAN networking, TCP/IP, VLANs, DHCP/DNS, and QoS
• Strong troubleshooting and root cause analysis skills
• Ability to communicate complex technical topics to both technical and executive audiences
• Preferred qualifications
• CWNP certifications (CWNA, CWAP, CWDP, CWSP, CWNE), CCNP/CCIE Wireless, or ACMX
• ITIL Foundation or ITIL 4 certification
• Experience with telemetry, analytics, and automation (Python, APIs)
• Experience in follow-the-sun or multi-region operating models
• Familiarity with DAS and in-building cellular environments

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities