Web Chat Sales Supervisor

Web Chat Sales Supervisor

Job Summary:

Viking Cruises is seeking an experienced Web Chat Sales Supervisor with supervisory, sales and webchat communication platforms experience to lead the Web Chat Sales team. The ideal candidate will have great communication skills and be able to lead a highly motivated sales team. If you enjoy a challenging and rewarding career in a fast-paced environment, we look forward to welcoming you aboard!

Job Responsibilities:

• Meeting established sales goals and producing accurate, complete work.
• Respectful to co-workers with a high value of integrity.
• Adhering to department and company procedures and policies.
• Providing a high level of service to all customers.
• Coaching and managing a team of 12-15 travel agent sales consultants, including daily coaching and follow-up on sales behaviors.
• Monitoring chat sessions to evaluate performance gaps and provide feedback, and scheduling team meetings.
• Conducting one-on-one coaching sessions, providing performance improvement plans, and documenting results.
• Managing daily payroll review, bi-weekly submission, and monitoring daily attendance and adherence.
• Collaborate with management and cross-functional teams on departmental projects, training and development initiatives, team-building activities, and other duties as assigned.

Job Requirements:

• Strong Sales skills and understanding of the sales cycle
• 3-5 years' experience in a web chat sales environment
• Previous supervisor experience in a sales capacity
• Call center experience within the travel industry preferred
• Coaching and team-building skills
• Excellent verbal and written communication skills
• Proven ability to prioritize tasks and work well in a fast-paced, high-growth environment
• Strong PC skills (including Microsoft Office)
• Detail oriented with excellent organizational and follow-up skills

What We Offer You:

• Highly competitive compensation plan.
• Salary range $50,716 - $66,976 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
• Commission $43,470 - $55,100 annually (based on team performance metrics)
• Employees are eligible for annual discretionary bonus.
• 401(k) plan with company match.
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
• Opportunity to take a free and/or discounted cruise.
• Highly subsidized gym membership.
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams' outstanding contributions.

About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.