Veterinary Receptionist (Care Coordinator) - Pet Doctors of America

PetVet Care Centers'' Pet Doctors of America is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

At Pet Doctors of America in Jacksonville Beach, Florida, you will find a team of compassionate professionals who pour their hearts into every patient and client they serve. We support and encourage one another, creating a workplace where everyone feels valued. Together, we provide exceptional care that enriches the lives of pets and the people who cherish them.

Why Join Us:

• AAHA accredited
• All doctors and some support staff are fear free certified

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or equivalent
• 2+ years customer service experience
• Skills: critical thinking, ability to prioritize tasks, willingness to go above and beyond for clients, ability to respond to client communications (verbal or via email or text) in a professional manner, tech savvy (we use several different platforms for client communication, prescriptions, patient treatment tracking, etc)
• Candidate MUST be warm & bubbly, this position requires constant client interaction

Preferred Skills (Nice to Have)

• Veterinary experience preferred
• Bonus points for familiarity with medications, procedures, Cornerstone (PIMS)
• Fluent in English and Spanish preferred

Schedule

• Schedule is typically 3 weekdays and 1 weekend day. Current needs are:

• Monday from 8am-7pm

• Thursday from 9am-7:15pm

• Friday from 8am-7pm

• Saturday from 7:45am-5:15pm

• Schedule does sometime change every few months or so if needed with others'' school schedules. Ideal candidate would be flexible with a schedule change with a lot of notice.

• Ideal candidate would be available to train for 4-6 weeks on Mondays, Wednesdays, Thursdays, and Sundays and then after training move to Mondays, Thursdays, Fridays, Saturdays for a long term schedule.

What We Offer

We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$16-$18 USD

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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