Unit Secretary - 4 East Outpatient FT Days

Core Competencies

• Acts as a resource for patients and family/visitors
• Addresses administrative needs in a respectful and caring manner
• Adheres to infection prevention
• Adheres to policies and procedures, to ensure safe and optimal care
• Assists in providing patient comfort and safety
• Communicates effectively with the patient, family, and medical staff during the continuum of care
• Complies with Joint Commission’s national patient safety goals
• Complies with organizational quality dashboard/benchmarking goals
• Identifies common variables affecting patient care and follows reporting process
• Maintains cooperative working relationships with members of the hospital team
• Participates in activities in alignment with the Magnet Model
• Participates in organizational activities
• Reports matters requiring Nursing intervention immediately
• Supports patient care within scope of a practice as directed by othermembers of the healthcare team
• Utilizes resources in an economical manner

Department Specific Competencies

• Acts as receptionist on the unit: answers phone and patient call system in a timely manner uses proper phone etiquette greets patients, visitors, physicians, and employees; ascertains needs and routes accordingly takes and relays messages to personnel on the unit in a timely manner ensures excellent customer service
• Schedules patients, after obtaining patients demographic and insurance information/authorizations into the scheduling system in a timely manner
• Ensures medical charts for new patients are prepared prior to the date of service
• Pulls medical records for established patients prior to the date of service
• Updates, copies, and files medical records as directed
• Maintains and collects statistics related to departmental operations as directed