Technical Support Specialist

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts.

Payrate: $30.00 - $35.00/hr.
 
Summary:
The Company is seeking a dynamic, hands-on Level 2 Onsite Support professional to join our team in our corporate head office in Alpharetta, GA. This role focuses primarily on supporting employees in our head office, while collaborating closely with colleagues across the USA. You’ll also work in partnership with Level 1 Service Desk teams and Level 3 specialists to deliver efficient, reliable IT support and stable operations. This role is ideal for a developing support professional (typically 1–3 years’ experience) who is eager to learn fast and grow quickly in a hands-on, high-volume onsite environment. We’re looking for someone with high learning agility who can ramp up rapidly, take ownership, and operate with pace while maintaining excellent customer service and ticket quality.
 
Responsibilities

• Provide Level 2 onsite/deskside support (walk-ups ticket queue), supporting Windows and macOS laptops.
• Own device lifecycle activities: new hire provisioning, imaging/enrolment, swaps, repairs coordination, leaver recoveries, and stock control in line with process.
• Support and administer endpoint management tooling:
  • Windows: Autopilot/Intune build and deployment support
  • macOS: Jamf Pro policies/profiles/app deployments and troubleshooting
• Troubleshoot productivity and collaboration tooling: Microsoft 365, Teams, Outlook, OneDrive/SharePoint.
• Resolve identity and access issues: Azure AD / Entra ID, MFA, SSO, device compliance, access groups (including awareness of conditional access concepts).
• Support meeting rooms / AV (Teams Rooms and conferencing peripherals) and coordinate vendor escalation when needed.
• Maintain high-quality ticket updates and documentation in ServiceNow.
• Identify recurring issues, propose practical fixes, and contribute to knowledge articles / standard work.

 
Qualifications

• Strong experience supporting macOS / MacBooks in a managed enterprise environment.
• Experience using Jamf Pro (or similar Apple device management) to support deployments, configuration, and troubleshooting.
• Experience supporting Windows endpoints in an enterprise environment, including Autopilot/Intune build & deployment.
• Working knowledge of Azure AD / Entra ID (identity/access troubleshooting, MFA/SSO basics, group access concepts).
• Strong customer-facing communication and an ownership mindset — proactive updates and end-to-end accountability.
• Practical hardware/peripheral troubleshooting (docks, monitors, mobile devices, etc.).
• Comfortable working onsite in a busy office environment.

 
Skills

• Exposure to Ubuntu Linux (basic troubleshooting / command line familiarity).
• Basic networking fundamentals (Wi-Fi, DNS, VPN troubleshooting).
• Endpoint security / compliance exposure (e.g., Defender, encryption, device compliance workflows).

 
Pay Transparency: The typical base pay for this role across the U.S. is: $30.00 - $35.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
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privacy@aditiconsulting.com

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