Technical Program Manager (Scrum Master Experience)

Job Summary
We are seeking an experienced Technical Program Manager with strong Scrum Master expertise to lead and deliver large-scale Banking and Financial Services (BFS) technology programs. The ideal candidate will have extensive experience managing complex software delivery initiatives, governance processes, stakeholder relationships, and cross-functional teams while ensuring compliance with industry regulations and organizational standards.

Key Responsibilities
Technical Program Management

• Lead end-to-end delivery of multiple BFS technology programs and initiatives.
• Manage program planning, execution, deployment, maintenance, and operational support.
• Drive strategic objectives, business outcomes, resource optimization, and financial performance.
• Oversee portfolio governance, prioritization, budgeting, and financial tracking.

Governance & Compliance

• Ensure adherence to CMMI Level 5 standards, SDLC processes, Agile and Waterfall methodologies.
• Manage compliance with BFS regulations including PCI-DSS, SOX, and GDPR.
• Lead audits, change advisory board meetings, and governance reviews.

Solutioning & Estimation

• Partner with architecture, pre-sales, and finance teams during proposal and bid phases.
• Develop technical solutions, project estimates, resource plans, and delivery strategies.
• Support deal qualification and profitable project execution.

Delivery Leadership

• Manage cross-functional teams including Development, QA, DevOps, Infrastructure, and Vendors.
• Coordinate onshore and offshore teams to ensure timely and quality delivery.
• Drive Agile ceremonies and ensure effective project execution.

Stakeholder Management

• Act as the primary point of contact for clients, executives, and business stakeholders.
• Present program status, risks, issues, and mitigation plans.
• Facilitate steering committee meetings and executive reviews.

Risk & Quality Management

• Identify, assess, and mitigate program, technical, operational, and compliance risks.
• Establish and monitor SLAs, KPIs, and quality metrics.
• Ensure audit readiness and delivery excellence.

Continuous Improvement

• Promote Agile best practices and continuous improvement initiatives.
• Mentor Project Managers, Scrum Masters, and Technical Leads.
• Drive process optimization, automation, and operational efficiency.

Required Qualifications

• Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field.
• MBA preferred.
• 15+ years of IT delivery and program management experience.
• Extensive experience in Banking and Financial Services (BFS) domain.
• Proven experience managing large-scale enterprise software programs.
• Strong Scrum Master and Agile delivery experience.
• Experience with CMMI Level 5 environments.
• Knowledge of PCI-DSS, SOX, GDPR, and regulatory compliance frameworks.
• Experience with DevOps, SDLC, Release Management, and Governance.
• Strong financial management and P&L ownership experience.
• Excellent leadership, communication, and stakeholder management skills.

Required Skills

• Technical Program Management
• Scrum Master
• Agile & Waterfall Methodologies
• Banking & Financial Services Domain
• CMMI Level 5
• DevOps
• SDLC
• Program Governance
• Stakeholder Management
• Risk & Compliance Management
• Resource Management
• P&L Management
• Solutioning & Estimation
• Vendor Management
• Executive Communication