Technical Help Desk Associate

Help Desk AssociateAPN Consulting has an immediate need for a direct client requirement:Role: Help Desk AssociateLocation: Chantilly VA or Alpharetta GA or NYC or US RemoteDuration: ContractCandidate will work as a technical support person and will have following responsibilities:Daily responsibilities will include answering member's phone inquiries, monitor and check emails. Follow up with customers, provide feedback and see problems through to resolutionProperly escalate unresolved queries to the next level of support.

Help Desk AssociateAPN Consulting has an immediate need for a direct client requirement:Role: Help Desk AssociateLocation: Chantilly VA or Alpharetta GA or NYC or US RemoteDuration: ContractCandidate will work as a technical support person and will have following responsibilities:Daily responsibilities will include answering member's phone inquiries, monitor and check emails.Experience in creating incidents using Service Now or other ticketing system.Extensive password reset and web application support experience.Regularly check and return voice mails.Follow up with customers, provide feedback and see problems through to resolutionProperly escalate unresolved queries to the next level of support. Track and redirect issues to correct resources.Experience working in a team-oriented and collaborative environment.Be able to work with minimal supervision.Excellent written and oral communication skills.Ability to absorb and retain information quickly.