Systems Administrator - Desktop Services

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Systems Administrator is responsible for maintaining, supporting, and securing the organization's IT infrastructure. This role provides technical support for user devices, servers, networks, Microsoft 365 services, enterprise applications, and endpoint management systems, while helping ensure systems remain reliable, secure, and operational. The position also supports system upgrades, software deployments, troubleshooting, documentation, and implementation of technology solutions that support business operations.

Role Description

• Support and maintain Unified Endpoint Management (UEM) solutions for device configuration, software deployment, patching, and endpoint compliance.

• Administer and support Windows servers, Active Directory, Microsoft 365 services, and related infrastructure.

• Manage user accounts, permissions, access controls, groups, and system security settings.

• Monitor system health, performance, backups, alerts, and security events.

• Troubleshoot hardware, software, network, endpoint, and application issues.

• Deploy software, updates, operating system patches, and configuration changes in accordance with established procedures.

• Assist with cloud technologies, virtualization platforms, endpoint initiatives, infrastructure projects, and system migrations.

• Maintain technical documentation, support procedures, asset information, and knowledge base articles.

• Work with vendors, internal IT teams, and business stakeholders to resolve technical issues and implement new technologies.

• Provide timely, professional technical support to end users while meeting service expectations and following escalation procedures.

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

• Judgment: Can evaluate situations, identify patterns or implications, and decide on an appropriate course of action based on analysis and experience.

• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.

• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

• Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.

• Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.

• Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.

Skill Level Requirements

• Competence in managing and maintaining Active Directory, AWS, VMware, and Windows Server platforms. - Basic

• Ability to read and understand cable matrices, structured cable routing experience, and basic understanding of IP addressing concepts for managing network and data center configurations. - Basic

• Training or experience with Liebert/Emerson, APC suites, and hardware for uninterruptible power supplies (UPS). - Basic

• Understanding of SAN storage concepts including zoning, LUN sizing, storage pools, RAID implementations, and volume configuration. - Basic

• Experience with HP EVA, 3PAR, Pure Storage, and Cisco UCS storage solutions. - Basic

Other Requirements

• Associate's or bachelor's degree in information technology, computer science, or a related field, or equivalent experience in IT systems administration.

• 1-2 years of experience in systems administration or a related IT support role.

• Experience with Windows Server, Active Directory, Microsoft 365, and networking.

• Experience with a Unified Endpoint Management (UEM) platform, such as Microsoft Intune, Ivanti, Workspace ONE, or similar endpoint management solutions.

• Ability to work weekends and flexible hours

• Ability to move or lift up to 50 lbs.

• Certifications required: CompTIA A+, Network+, or Security+

• Advanced certifications such as the following preferred: Microsoft Certified: Azure Administrator Associate, VMware VCP or equivalent virtualization certification, Microsoft 365, Windows Server, or endpoint management certifications

Preferred

• Experience with scripting or automation tools such as PowerShell.

• Familiarity with cybersecurity best practices, patch management, and endpoint compliance.

• Experience supporting enterprise applications, mobile devices, printers, peripherals, and business technology systems.

• Knowledge of virtualization technologies and cloud platforms such as Azure or AWS.

The base salary range for this position is $70,000 - $100,000. The estimated on-target earnings, or OTE, which includes a base salary, are $70,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and

flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status