System Administrator

Employment Type:

Full time

Shift:

Day Shift

Description:

College Systems Administrator is responsible for managing and maintaining the day-to-day operations regarding the College's systems and software. This includes our Student Information System (SIS), Learning Management System (LMS), College Website, and other products that are part of the Enterprise Resource Planning (ERP) System at the College of Nursing. The College Systems Administrator is expected to have specialized knowledge about each of the systems and provide hands-on support to college colleagues, which includes training. This position reports to the Director of Institutional Effectiveness and works closely with colleagues in Student Service offices (e.g., registration, records, admissions, bursar, financial aid), the Instructional Designer, and Academic programs (e.g., undergraduate, graduate). The College Systems Administrator is also expected to collaborate with Trinity Information Systems (TIS) on any processes requiring TIS support. The College Systems Administrator will ensure the reliability and security of our systems, troubleshoot issues, and implement upgrades as needed.

Job Summary

In accordance with the Mission, Core Values and Vision, the College Systems Administrator is responsible for managing and maintaining the day-to-day operations regarding the College's systems and software. This includes our Student Information System (SIS), Learning Management System (LMS), College Website, and other products that are part of the Enterprise Resource Planning (ERP) System at the College of Nursing. The College Systems Administrator is expected to have specialized knowledge about each of the systems and provide hands-on support to college colleagues, which includes training. This position reports to the Director of Institutional Effectiveness and works closely with colleagues in Student Service offices (e.g., registration, records, admissions, bursar, financial aid), the Instructional Designer, and Academic programs (e.g., undergraduate, graduate). The College Systems Administrator is also expected to collaborate with Trinity Information Systems (TIS) on any processes requiring TIS support. The College Systems Administrator will ensure the reliability and security of our systems, troubleshoot issues, and implement upgrades as needed.

Job Qualifications (Knowledge, Skills, and Abilities)

• Education: Bachelor's degree in a related field is required. In lieu of degree, 5-7 years direct experience in systems administration and information technology.
• Licensure / Certification: none required, but relevant certifications preferred
• Experience: 5-7 years relevant work experience
• Effective Communication Skills
• Possess well developed skills in providing systems administration, technical support, and training
• Ability to work collaboratively or independently, demonstrate initiative; capable of prioritizing and managing own workload and work with minimum supervision - demonstrating accountability
• Strong organizational skills
• Proficiency in SQL databases, SAAS software, information systems, and integrations
• Preferred but not required: Product Implementation Experience

Essential Responsibilities

• Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.
• Meets population specific and all other competencies according to department requirements.
• Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.
• Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.
• (For patient care providers) Provides nursing care, ensures an environment of patient safety, promotes evidence-based practice and quality initiatives and exhibits professionalism in nursing practice within the model of the ANCC Magnet Recognition Program.
• Be the subject matter expert on all campus Student Information Systems (SIS) IT.
• Plan and execute software updates, patches, and new feature implementation, including testing changes to ensure functionality.
• Oversee the operation and maintenance of the SIS, ensuring it runs efficiently and effectively.
• Collaborate with colleagues to design efficient business processes which utilize campus systems.
• Designs complex data queries based on identified inquiries/needs including extracting and validating requested data.
• Train colleagues regarding campus systems as relevant to their roles.
• Serve as back-up to the Instructional Designer for questions and problems regarding the Learning Management System (LMS).
• Implement new systems as needed, including writing integrations.
• Work closely with Trinity Information Systems (TIS).
• Identify and resolve issues related to system performance, user access, and data integrity.
• Respond to relevant helpline tickets and provide solutions.
• Manage permissions, security protocols, and data governance to protect sensitive information.
• Strictly adhere to all Family Educational Rights and Privacy Act (FERPA) requirements.
• Maintain thorough documentation of system processes, user guides, and training materials.

Other Job Responsibilities

• Participates in College Assembly.
• Serves on Colleges committees as assigned.
• Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.
• All other duties as assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.