Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications. Requirements: 1+ year(s) of customer service experience in a technical environment or relevant experience.
Numbers & Facts
Location
SC
Description
Responsibilities:
Handle support calls or tickets.
Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.
Exercise sound professional judgment in investigating technical problems.
Collects detailed information to categorize requests to establish a method of resolution.
Documentation of all customer communication through tickets.
Requirements:
1+ year(s) of customer service experience in a technical environment or relevant experience
Proven problem-solving abilities
Proven verbal skills and exceptional written skills