Supply Chain Customer Service Rep

Our Client, a Pharmaceutical company, is looking for a Supply Chain Customer Service Rep for their Durham, NC location.

Responsibilities:

• This role also delivers quality products and services on time to all customers, internal and external. Or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement.
• Maintenance of sales order entry into SAP
• Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.
• Manage the Track and Trace process to insure meeting the validated shipping requirements
• Customer invoicing and SOX compliance
• Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers
• Maintenance of SAP transactions to ensure data integrity and traceability of products
• Contribute to Supply Chain strategic/special projects
• Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.
• Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance
• Other duties which may be assigned by the department manager
• Seeks to understand customer's needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback

Requirements:

• Demonstrated knowledge of SAP (preferably MM/SD modules)
• Working knowledge of MS office components, especially Excel, Word and PowerPoint
• Prior experience in air transportation, customs clearance processes and intemational logistics desirable
• Demonstrated analyticall and problem solving skils
• Demonstrated ability to focus on key customer needs
• APICS certification/ Six Sigma or equivalent is desirable.
• Excellent communication and interpersonal skills
• Associate's degree, advanced training, or equivalent experience required.
• 2-3 years of experience in supply chain/logistics roles

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities