Sr. Human Resources Generalist

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs. Supported by Nurses and Case Managers, Vitra ensures clients receive compassionate, personalized, and dignified care.

Vitra Health believes our team is the foundation of our success. We are seeking a passionate, experienced, and collaborative Senior Human Resources Generalist who is committed to supporting employees, strengthening HR operations, ensuring compliance, and helping build a positive workplace culture.

The Opportunity

The Senior Human Resources Generalist serves as a strategic HR partner and operational resource supporting employees, managers, and organizational initiatives. This role provides expertise across employee relations, HR compliance, HRIS administration, benefits, compensation, performance management, leave administration, Workers' Compensation, recruitment, onboarding, and organizational development.

The Senior HR Generalist will partner closely with leadership and employees to promote a compliant, engaged, and high-performing workplace while ensuring HR processes, records, and programs are effectively maintained and continuously improved.

Essential Functions

Employee Relations & HR Partnership

• Serve as a trusted advisor to managers and employees regarding employee relations matters, workplace concerns, policy interpretation, performance management, and HR best practices.
• Lead and support employee relations activities including investigations, conflict resolution, coaching, corrective actions, disciplinary processes, and workplace concerns.
• Conduct thorough and objective investigations into employee complaints, policy violations, and workplace issues while maintaining appropriate documentation and confidentiality.
• Provide guidance to managers regarding performance issues, employee concerns, attendance matters, and effective employee management practices.
• Mediate workplace conflicts to promote respectful, productive, and collaborative working relationships.
• Partner with leadership to identify employee trends, engagement opportunities, retention strategies, and workforce needs.

HR Compliance Tracking & Maintenance

• Maintain and monitor HR compliance requirements, ensuring employment practices align with federal, state, and local regulations.
• Track and maintain compliance documentation including employee files, required acknowledgements, training records, certifications, audits, and HR reporting requirements.
• Conduct regular audits of HR records, systems, and processes to identify gaps and recommend corrective actions.
• Support compliance reporting requirements, including audits, government reporting, 5500 reporting, unemployment claims, and other regulatory requirements.
• Maintain and update HR policies, procedures, and Employee Handbook content as needed.
• Ensure consistent application of HR policies and procedures across the organization.

HRIS Administration & Reporting

• Manage and maintain employee records with a high level of confidentiality while ensuring HRIS (ADP) data accuracy, integrity, and compliance.
• Execute employee status changes, personnel action requests, and HR updates within HRIS and payroll systems.
• Support HRIS administration including system configuration, workflow optimization, onboarding, benefits, compensation tracking, reporting, and performance management.
• Partner with HR leadership and technology teams to implement system enhancements and process improvements.
• Train managers and HR team members on HRIS functionality, processes, and best practices.
• Develop, maintain, and analyze HR metrics, reports, dashboards, and KPIs to support business decisions.

Leave of Absence (LOA), ADA & Return-to-Work Administration

• Manage and support all leave administration processes, including FMLA, PFML, ADA accommodations, personal leaves, and other employee leave requests.
• Maintain active communication with employees and managers throughout leave processes while ensuring compliance with applicable regulations.
• Track leave documentation, deadlines, approvals, and required communications to ensure accurate recordkeeping.
• Partner with employees, managers, and leadership to support successful return-to-work processes.
• Provide guidance regarding leave policies, accommodation requests, and workplace requirements.

Workers' Compensation & Occupational Health Support

• Manage and support Workers' Compensation processes, ensuring timely documentation, communication, and follow-up.
• Partner with Workers' Compensation contacts, employees, managers, and applicable vendors to support claims management.
• Monitor employee work restrictions, medical documentation, and return-to-work requirements.
• Ensure compliance with occupational health requirements and maintain appropriate documentation.

Benefits Administration & Compensation Support

• Manage benefits administration including enrollment, employee support, reporting, and vendor coordination.
• Partner with benefit brokers and vendors to support open enrollment activities and ongoing benefit programs.
• Maintain accurate benefit-related records and reporting.
• Support compensation initiatives including market reviews, internal equity assessments, and compensation-related projects.

Employee Lifecycle Management & Offboarding

• Manage and support employee lifecycle processes from onboarding through separation.
• Conduct and coordinate exit interviews, ensuring feedback is collected, documented, and analyzed to identify trends and opportunities for improvement.
• Maintain accurate termination records and ensure offboarding processes are completed consistently and compliantly.
• Provide insights from employee feedback to support engagement and retention initiatives.

Culture & Mission Support

• Serve as a brand ambassador for VITRA, consistently demonstrating and promoting our vision, mission, and core values.
• Represent VITRA at community events, conferences, and partner meetings as needed to build awareness and trust.
• Promote a culture of diversity, equity, and inclusion both internally and externally.
• Exhibit compassion and genuine commitment to the clients and communities served by VITRA Health.
• Perform additional duties as assigned to support strategic and departmental goals.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 5–7+ years of progressive Human Resources experience in an HR Generalist, HR Business Partner, People Operations, Benefits, Talent Acquisition, or related role.
• HR certification preferred (SHRM-CP, SHRM-SCP, PHR, SPHR).
• Strong knowledge of employment laws, HR compliance, employee relations, and HR best practices.
• Demonstrated experience managing employee relations matters, investigations, leave administration, and compliance requirements.
• Experience with Workers' Compensation processes and employee lifecycle management.
• Proficiency with HRIS systems, preferably ADP, and ATS platforms such as BreezyHR.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Work Environment and Physical Requirements

• Office-based work in a clean well-lit environment with fluctuating temperatures near others.
• Client-facing field staff and community liaisons require frequent travel to client homes or community settings; ability to drive safely; work in client homes may involve varying temperatures, odors, allergens, pets, and other environmental factors.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

• Employer sponsored health Insurance with a generous employer match.
• Dental and Vision Benefits.
• Supplemental Benefits
• Life, Accident, Critical Illness and Disability Insurance.
• 401K with a 5% company match.
• Accrued Paid-Time-Off.
• Ten company paid holidays.
• Wellness Benefits.
• Tuition Reimbursement.
• Supportive team structure and company culture with a focus on work/life balance.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.