Sr. Business Analyst
Location: Harrisburg, PA (Hybrid)
Duration: 9+ months
Seeking for a Sr. Business Analyst to join our team for a 9+ month project focused on modernizing the Commission's CAI application. This critical project aims to improve the resolution of public complaints with utility companies. The role involves working closely with business unit experts to identify system improvements while retaining essential functionality. The ideal candidate will have a strong background in process improvement and be able to work both independently and collaboratively.
Responsibilities:
- Document existing requirements of the CAI application and ensure all key functionalities are accounted for.
- Prioritize requirements and link them to legislative/policy needs where applicable.
- Collaborate with business units to recommend system improvements and propose new features.
- Work with the Product Manager to translate business requirements into user stories and define acceptance criteria.
- Assist in technical analysis, including platform and integration decisions.
- Support change management, user adoption, and training efforts for the modernized solution.
- Ensure product compliance with security, accessibility (WCAG), data privacy, and other standards.
- Identify risks, dependencies, and impediments, and provide regular status updates.
Must-Have Skills:
- 7+ years as a Business Analyst, with at least three years in a Sr. Analyst role.
- Experience in analyzing legacy applications or leading digital transformation requirement gathering.
- Strong experience in gathering requirements and translating them into user stories.
- Working knowledge of Agile/Scrum methodologies and tools (e.g., Azure DevOps, Jira).
- Experience with testing large projects and leading UAT.
- Excellent communication skills for both technical and non-technical audiences.
- Strong organizational and prioritization skills to manage competing demands.
Desired Skills:
- Experience with enterprise application modernization and process improvement.
- Knowledge of accessibility standards (WCAG 2.1) and public-sector compliance.
- Experience working with Commonwealth of Pennsylvania agencies or similar organizations.