Overview
Position Summary
The Communications Specialist coordinates both routine and emergency air and ground medical transportation requests. Working as part of a team, this role supports helicopter, fixed-wing aircraft, and ground ambulance operations to help ensure patients receive timely and appropriate transport services.
Ideal Candidate
The ideal candidate will:
- Stay calm and professional in high-pressure situations
- Have strong attention to detail
- Be able to multitask effectively in a fast-paced environment
- Maintain awareness of multiple active transport missions at the same time
- Communicate clearly and work well as part of a team
Training & Compliance
- Must complete required Federal Aviation Administration (FAA) crew resource management and flight emergency training
- Must comply with all Commission on Accreditation of Medical Transport Services (CAMTS) standards for Communications Specialists
Qualifications
Minimum Education & Experience Requirements
- High school diploma or equivalent required.
- Knowledge of medical terminology is preferred.
- Functional understanding of communications equipment, including telephones, radios, and recording systems.
- Knowledge of navigational terminology is preferred, but not required.
- One year of dispatching experience in an EMS, 911, or aviation environment is preferred, or one year of work experience in a 911 or hospital setting.
Motor Vehicle Operator Designation
Employees in this position will not operate vehicles for an assigned business purpose.
Licensure, Certification & Registration
Candidates must possess one of the following current certifications:
- Emergency Medical Dispatch (EMD)
- Florida 911 Public Safety Telecommunicator
- Florida EMT-Basic
- Florida Paramedic
In addition, the International Association of Medical Transport Communication Specialists (IAMTCS) Certified Flight Communications Specialist certification is required within one year of hire.