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ServiceNow ITAM Business Analyst

Q1 Technologies, Inc

Philadelphia, PA

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Asset Management, Best Practices, Business Analysis, Business Model, Business Processes, Change Management, Cloud Computing, Communication Skills, Computer Science, Configuration Management, Data Mapping, Data Processing, Documentation Models, Establish Priorities, HTTP (HyperText Transport Protocol), ITIL (IT Infrastructure Library), Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, REST (Representational State Transfer), Requirements Management, SNMP (Simple Network Management Protocol), SOAP (Simple Object Access Protocol), Scrum Project Management and Software Development, ServiceNow, Systems Administration/Management, TCP (Transmission Control Protocol), Team Player, Test Plan/Schedule, Writing Skills
LOCATION
Philadelphia, PA
POSTED
30+ days ago
Job Description
Skill: ServiceNow ITAM Business Analyst

Must Have Technical/Functional Skills:
  • Bachelor's degree or equivalent (4-years) in Computer Science, Engineering, or related field.
  • Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4.
  • Experience in Agile SCRUM methodology.
  • 4+ years of practical experience and shown success with the requirements gathering for ServiceNow ITAM modules, primarily Hardware Asset Management.
  • Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB.
  • Service mapping, MID server configuration, data mapping.
  • Integration overview between ServiceNow and external tools/systems or experience with Integration Hub a plus.
  • Strong experience with ServiceNow out of box functionalities.
  • Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST.
  • Teamwork and collaboration.
  • Resourceful, takes the initiative to accomplish goals and objectives.
  • Excellent oral and written communications.
  • Organized and analytical, adept at working in a team environment and able to handle multiple priorities.
  • Adaptability / ability to manage change.
  • Problem solving / analytical thinking with a results-oriented focus.
  • Strong understanding of ServiceNow modules.
  • Ability to articulate ServiceNow features as it relates to the customers business

Roles & Responsibilities:
  • This position is responsible for capturing business requirements for Configuration Management, Discovery, and IT Asset Management.
  • Liaison between the business and the platform team.
  • Captures business and user requirements (as stories for agile shops).
  • Ensures requirements are understood, developed, tested, and delivered to specification.
  • Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements.
  • Represents project stakeholders throughout planning, development, and release processes.
  • Works with the platform team to develop release estimates.
  • Supports the testing effort.
  • Works with stakeholders to drive adoption

About the Company

Q

Q1 Technologies, Inc

Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.

Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1990
WEBSITE
http://q1tech.com/

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