Role ServiceNow CMDB Business Analyst
Experience: 4-6 Years Location: Philadelphia, PA 100 Onsite: Duration: 6 Months Req ID: 10538903
Job Summary
We are seeking an experienced ServiceNow CMDB Business Analyst with strong expertise in Configuration Management Discovery and Service Mapping. The role involves gathering and translating business requirements working closely with stakeholders and platform teams and ensuring successful delivery of ServiceNow CMDB solutions.
Responsibilities
• Act as a liaison between business stakeholders and the ServiceNow platform team • Capture and document business and user requirements • Agile user stories • Ensure requirements are clearly understood, developed, tested, and delivered as specified • Own stakeholder relationships to identify, prioritize, and document business process and data requirements • Represent stakeholders during planning, development, and release cycles • Collaborate with platform teams to develop release estimates • Support testing activities and ensure solution quality • Drive user adoption and change management initiatives
Required Skills & Qualifications
Bachelors degree in Computer Science, Engineering, or related field or equivalent experience
Strong understanding of ITIL v3 v4 frameworks and best practices
Hands-on experience with Agile Scrum methodology
4 years of experience in ServiceNow CMDB and Service Mapping requirements gathering
Strong knowledge of ServiceNow Discovery, including Cloud Discovery and CMDB population
Experience with Service Mapping MID Server configuration and data mapping
Understanding of integrations between ServiceNow and external systems
IntegrationHub is a plus
Strong experience with ServiceNow out-of-the-box functionalities
Knowledge of protocols HTTP TCP SNMP SOAP REST
Excellent communication, analytical, and problem-solving skills
Ability to articulate ServiceNow capabilities aligned to business needs