| Location | Raleigh, NC |
Service Support Specialist
About the Role
Job ID
305758
Location
United States of America
North Carolina
Raleigh
Remote vs. Office
Office/Site only
Company
Siemens Energy, Inc.
Organization
Grid Technologies
Business Unit
Service
Full / Part time
Full-time
Experience Level
Professional / Experienced
A Snapshot of Your Day
As a Service Support Specialist at our Selma facility, you will play an important role in supporting service operations for transformers, gas-insulated switchgear (GIS) breakers, air-insulated switchgear (AIS) breakers, and spare parts. Your day will involve coordinating equipment receipt, inspection, storage, staging, and preparation for service, repair, modification, or shipment. Working closely with Service Operations, Field Service, Engineering, Quality, Logistics, and Warehouse teams, you will help ensure equipment, materials, and documentation are ready when needed. Through your attention to detail and proactive communication, you will help improve operational efficiency, strengthen service readiness, and minimize delays.
How You'll Make an Impact
Support transformer, GIS breaker, and AIS breaker service activities by coordinating equipment handling, staging, repair preparation, modification support, and readiness for shipment or field service.
Perform visual inspections and equipment-readiness checks within your training and authorization, documenting damage, missing components, and other discrepancies and escalating concerns to the appropriate technical, engineering, or quality teams.
Coordinate spare parts, tools, materials, and service documentation to ensure they are correctly identified, available, and staged for scheduled service activities.
Maintain organized storage and staging areas and coordinate equipment and material movement with Warehouse and Logistics teams to support efficient service execution.
Assist technical personnel with equipment disassembly, repair preparation, post-repair inspection, and final staging, consistent with established procedures and assigned responsibilities.
Maintain visibility of equipment status, material requirements, and outstanding issues; communicate potential schedule risks and support consistent service-readiness and quality standards.
What You Bring
High school diploma or equivalent required; technical diploma or associate degree in electrical technology, electromechanical technology, industrial maintenance, or a related field preferred.
Minimum of 2 years of experience supporting electrical equipment, transformers, GIS/AIS breakers, high-voltage equipment, equipment repair, inspection, material coordination, or related industrial service operations.
Familiarity with SAP or a similar enterprise resource planning (ERP) system, along with inventory management, production or service orders, and service documentation.
Experience with equipment inspections, quality processes, discrepancy reporting, and equipment-readiness procedures.
Strong organizational, communication, and problem-solving skills, with the ability to coordinate across multiple teams and prioritize competing operational needs.
Experience operating forklifts or working with cranes, rigging, and other material-handling equipment is preferred, where applicable.
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About the Team
Grid Technologies
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high-voltage switchgear and transformers, and digital grid technology.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With approximately 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one-sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards
Career growth and development opportunities in a supportive work culture
Company-paid health and wellness benefits
Paid time off and paid holidays
401(k) savings plan with company match
Family-building benefits
Parental leave
Explore career opportunities at Siemens Energy: https://jobs.siemens-energy.com/jobs
Equal Employment Opportunity Statement
Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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