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Service Support Representative
- Location: Research Triangle Park, North Carolina 27709
- Work model: On-site
- Posted Today
- Job ID: JPC - 212538
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Job Description
M-F: 8am-5pm
Responsibilities:
- Escort vendor onsite to support on equipment services.
- Dispatch Work Orders to vendors and follow up on service completion
- Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness
- Support problem resolution and escalation at account as needed
- Follow established, approved procedure for high dollar repairs, issue high dollar purchase or numbers and monitor high dollar repairs as they progress up to and including call follow up
- Support service activities and escalations to include, timeliness, accuracy, and quality of the event
- Develop and maintain positive and professional working relationships with clients, and service vendors
- Support problem resolution and escalation to site lead at account as needed
- Support service and financial documents for service contracts
- Ensure vendor compliance and adherence to site specific protocols and policy
- Adhere to all customer security and safety procedures
- Maintain high levels of customer allegiance leveraging survey results for continuous improvement
- Other appropriate duties as assigned
Minimum Qualifications:
- Must possess a High School Diploma,
- 2+ years experience in professional customer service role
- 2+ years Experience in a customer-facing position
- Proficient PC skills and ability to effectively use Windows based software.
- Must be able to read, write and speak English
- Must display a high level of confidentiality for the customer
- Ability to walk up to 5 miles daily ( They will be escorting Engineers into the building, to the instruments and back out at end of day)
- Will be lifting packages, up to 25 lbs
Preferred:
- Experience with CMMS system preferred
- Experience in Life Sciences or Healthcare environment preferred
- College degree preferred
Physical/Environmental Requirements:
- Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
- Level of Physical Requirements: Light to medium work
- Level of Visual Acuity: Clerical, professional, administrative
Non-Negotiable Hiring Criteria:
- Demonstrated success in a Customer facing position
Overtime is optional/as needed ( if doing OT, they will stay late those days)
Possibility to Extend, conversion is possible depending on HC and performance
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Job details
Job ID JPC - 212538
Location Research Triangle Park, North Carolina, United States
Work Model On-site
Job Type Contract
Experience 2-5 years
Industry Healthcare - Health Services
Pay Rate $30 - $35 (Hourly)
Posted November 10, 2026
Skills Customer Service
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