Service Manager Opportunity in San Francisco, CA

Minimum Requirements

• Must have training and experience in hydraulics, electrical systems, diesel and gas engine repair
• Must be able to read and understand electrical and hydraulic schematics
• Must be skilled in the analysis of information generated from computer reports
• Prior service management experience and ability to demonstrate leadership is required
• Energetic team player with positive attitude and professional demeanor
• Must be computer literate and possess excellent communication skills (both verbal and written)
• Troubleshooting skills
• Ability to work efficiently and effectively in a dynamic environment
• Must have the ability to establish and maintain effective working relationships
• Positive attitude
• Professional phone demeanor and appearance
• Clean DMV & drug screen required
• Demonstrate understanding of construction equipment and related maintenance software
• Demonstrate the ability to follow operational procedures
• Effective organizational and communication (both written and verbal) skills
• Ability to function well as part of a team
• Diligent attention to safety

Essential Duties and Responsibilities

• Manage the Service Department to ensure all work is performed in accordance with established procedures, all scheduled and preventive maintenance is performed on schedule, quality repairs are made, and correct parts are ordered and received in a timely manner
• Ensure that all compliance and regulations are met with the equipment fleet in the branch
• Identify repairs that are eligible for warranty consideration, and pass on pertinent information to product support administrator for claim processing
• Coordinate scheduling of equipment to vendors for repairs outside of company's scope of expertise and communicate with product support administrator as to details for tracking
• Ensure that equipment going to and from outside repair facilities is communicated and transported timely
• Prioritize downed equipment repairs at the assigned branch, and work with the area service manager of service and branch manager to execute the plan
• Ensure work orders are ALWAYS used and done correctly
• Follow-up on manufacturer recall notices and communicate with product support administrator
• Coach, motivate and train new employees on the maintenance system, and complete new mechanic hire checklists
• Advise product support team as to what equipment is the most reliable to purchase
• Responsible for implementing preventive maintenance programs, monitoring and managing maintenance costs, measuring quality of work to ensure they meet the standards
• Demonstrate the ability to plan effectively and possess critical thinking skills
• Assist managers in evaluating the mechanical ability of potential hires and the hiring process of mechanics
• Build and maintain relationships with approved vendors
• Negotiate with vendors on repair costs
• Communicate updates and service bulletins within the branch service team, tracking outcome
• Communicate, train, and implement company Best Practices
• Prioritize and promote a culture of safety

Education, Experience and Required Skills, Including Certificates, Licenses and Registrations

• High school diploma or equivalent
• Strong service and customer service experience
• Knowledge and experience in the equipment rental industry preferred
• Computer skills as they relate to troubleshooting and diagnostics
• Rentalman experience preferred
• Effective leadership and motivational skills
• Strong organizational and communication skills
• Multi-tasking capabilities
• Valid California driver’s license