Highlights
Configure, deploy and support all computing hardware in use at client including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support. Support the virtual machine pools in use at client, working with Network Operations to ensure that that all pools are updated, secure and operable for users.
Numbers & Facts
| Location | Albany, NY |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | http://www.eclaroit.com |
Description
Service Desk Technician - IT Operations
Job Number: 26-01442
Job Number: 26-01442
Help drive change! ECLARO is looking for a Service Desk Technician - IT Operations for our client in Albany, NY.
ECLARO’s client advocates for energy efficiency and clean energy technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:
- Support end users via telephone, email, ticketing system and in-person.
- Support client approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others.
- Assist users with booking, setting up, configuring and launching Webinars.
- Assist users with A / V equipment and issues in the conference rooms.
- Configure, deploy and support all computing hardware in use at client including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support.
- Support the virtual machine pools in use at client, working with Network Operations to ensure that that all pools are updated, secure and operable for users.
- Support all aspects of user account management including, but not limited to, password resets, access, and permissions.
- Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment.
- Ensure that client has the licenses needed to operate its approved software and coordinate with management to procure more when necessary.
- Maintain an up-to-date pool of loaner computing devices for the Authority's use and train users in their booking and operation.
- Train end users in the correct, safe, and efficient operation of all supported devices, equipment, software, and services.
- Configure, maintain, and support all supported Mobile Devices.
- Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to Webex, Mobile Phones, A / V equipment, PC Hardware, and Service Desk Software Services.
- Maintain a supply of configured, updated computing hardware and accessories on hand for new hires and break / fix.
- Be responsible for moving and setting up hardware for new hires and employee moves.
- Examine forwarded emails for signs of Phishing or Scams and forward to the ISO for recording and action if necessary.
- Support remote sites in NYC, Buffalo and West Valley New York in person and via remote means.
- Research new and developing trends in Information Technology and how they can be applied at client to further the Authority's goals and vision.
- Perform other responsibilities as assigned.
Skills:
- Knowledge supporting the Windows operating system.
- Working knowledge of IP addressing, DHCP, DNS and other core networking concepts.
- Computing hardware deployment and imaging.
- Strong troubleshooting skills.
- A working knowledge of Active Directory support.
- Microsoft Office and other common desktop applications.
- Ability to work within a team as well as independently.
- Good communication skills.
- Experience with a help desk ticketing system.
- Experience with asset management.
- Experience with Mobile Device Management.
- PowerShell or other scripting languages.
- Building and managing reports.
- Experience supporting users while traveling or away from common equipment.
- End user training experience.
- Technical writing experience.
- IT systems that will be used: Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Gizelle Salonga
Gizelle.Salonga@eclaro.com
646-755-9358
LinkedIn | Gizelle Salonga
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
About Company
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.
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