Highlights
Configure, deploy and support all computing hardware in use at NYSERDA including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support. Support the virtual machine pools in use at NYSERDA, working with Network Operations to ensure that that all pools are updated, secure and operable for users.
Numbers & Facts
| Location | Albany, NY |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1997 |
| Website | https://www.tscti.com/careers-0 |
Description
Goal
This resource is needed in order to complete the tasks and projects of the NYSERDA Service Desk in a timely and accurate manner so as to maintain the high standard of service required by the Authority.
Required skills
Essential Functions and Duties include but are not limited to:
This resource is needed in order to complete the tasks and projects of the NYSERDA Service Desk in a timely and accurate manner so as to maintain the high standard of service required by the Authority.
Required skills
- Knowledge supporting the Windows operating system
- Working knowledge of IP addressing, DHCP, DNS and other core networking concepts
- Computing hardware deployment and imaging
- Strong troubleshooting skills
- A working knowledge of Active Directory support
- MicrosoO Office and other common desktop applications
- Ability to work within a team as well as independently
- Good communication skills
- Experience with a help desk ticketing system
- Ability to liO 50 pounds to desk height
- Experience with asset management
- Experience with mobile device management
- PowerShell or other scripting languages
- Building and managing reports
- Experience supporting users while traveling or away from common equipment
- End user training experience
- Technical writing experience
- An associate degree in computer science, information systems or related area
- An unrelated degree and one year of directly related work experience as noted above
- 3 years of relevant experience in lieu of a degree
- Office 365
- Windows
- Salesforce
- SharePoint
- Webex
- Jira, and others
Essential Functions and Duties include but are not limited to:
- Support end users via telephone, email, ticketing system and in-person
- Support NYSERDA approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others
- Assist users with booking, se ng up, configuring and launching Webinars
- Assist users with A/V equipment and issues in the conference rooms
- Configure, deploy and support all computing hardware in use at NYSERDA including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support.
- Support the virtual machine pools in use at NYSERDA, working with Network Operations to ensure that that all pools are updated, secure and operable for users
- Support all aspects of user account management including, but not limited to, password resets, access, and permissions.
- Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment
- Insure that NYSERDA has the licenses needed to operate its approved soO ware and coordinate with management to procure more when necessary.
- Maintain an up-to-date pool of loaner computing devices for the Authority's use and train users in their booking and operation
- Train end users in the correct, safe, and efficient operation of all supported devices, equipment, soO ware, and services.
- Configure, maintain, and support all supported Mobile Devices
- Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to Webex, Mobile Phones, A/V equipment, PC Hardware, and Service Desk SoO ware Services
- Maintain a supply of configured, updated computing hardware and accessories on hand for new hires and break/fix.
- Be responsible for moving and se ng up hardware for new hires and employee moves
- Examine forwarded emails for signs of Phishing or Scams and forward to the ISO for recording and action if necessary.
- Support remote sites in NYC, Buffalo and West Valley New York in person and via remote means
- Research new and developing trends in Information Technology and how they can be applied at NYSERDA to further the Authority's goals and vision
- Perform other responsibilities as assigned
About Company
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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