Job Title: Service Account Coordinator

Scope of Work: The Service Account Coordinator plays a vital role in the success of the organization department. This position is responsible for the day-to-day management of assigned customer accounts acting as a primary point of contact. The role involves providing customer support, upselling technical assistance, and general relationship management. The Service Account Coordinator reports directly to the Service Manager.

Responsibilities: • Serve as the primary business contact for all service customers. • Manage the overall and ongoing business relationship with customers through proactive, open, responsive, and collaborative account management. • Provide customer support, upselling, and technical assistance. • Carry out special projects as assigned.

Minimum Requirements: Education: High school graduate holder of G.E.D. or equivalent studies experience. College degree preferred.

Experience: Strong administrative, organizational, computer, customer service, and communication skills. Previous experience preferred.