Senior Operations Manager

Assurant Inc

Mt Juliet, TN

JOB DETAILS
SALARY
$88,000–$147,000 Per Year
SKILLS
Artificial Intelligence (AI), Business Services, Coaching, Continuous Improvement, Customer Experience, Detail Oriented, Electronics, Fortune 500 Customers, ISO 9001, Insurance, International Business, Leadership, Line Balancing, Loans, Manufacturing, Manufacturing Operations, Mobile Devices, OEM (Original Equipment Manufacturer), Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Organizational Skills, Performance Metrics, Problem Solving Skills, Process Improvement, Production Planning, Protective Services, Quality Metrics, Service Level Agreement (SLA), Standards Development, Startup, Team Lead/Manager, Team Player, Warehousing, Workforce Planning
LOCATION
Mt Juliet, TN
POSTED
4 days ago

The Senior Operations Manager leads device processing operations in a fast-paced, high-growth environment. This role is accountable for production performance, quality standards, workforce development, and operational efficiency. You'll oversee supervisors and technical teams to ensure production goals and customer SLAs are consistently met.

This is an onsite role in our Mt Juliet TN facility.

What will be my duties and responsibilities in this job?

  • Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions
  • Drive production performance, ensuring quality, throughput, and SLA targets are met
  • Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs
  • Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives
  • Optimize operations through line balancing, WIP reduction, and process improvements
  • Coach, train, and develop team members; foster a positive, high-performance culture
  • Implement and improve operational systems, procedures, and workforce planning
  • Maintain a safe, compliant, and efficient work environment

What are the requirements needed for this position?

  • 8+ years of leadership experience in warehouse, manufacturing, or operations environments
  • Proven ability to manage teams in fast-paced, high-volume settings
  • Strong problem-solving skills with experience collaborating across functions
  • Detail-oriented with strong organizational and execution skills
  • Self-starter with a positive, high-energy approach
  • Ability to thrive in dynamic or startup-like environments

What other skills/experience would be helpful to have?

  • 10+ years of operations or production leadership experience
  • Master's degree in a related field
  • Experience in ISO 9001 or R2-certified environments
  • Background in mobile device processing, repair, or OEM manufacturing
  • Familiarity with electronics tools and device processing technologies

Pay Range:

$88,000.00 - $147,000.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

About the Company

A

Assurant Inc

Assurant, Inc. (NYSE: AIZ) is a global provider of risk management solutions, protecting where consumers live and the goods they buy. A Fortune 500 company, Assurant focuses on the housing and lifestyle markets, and is among the market leaders in mobile device protection; extended service contracts; vehicle protection; pre-funded funeral insurance; renters insurance; lender-placed homeowners insurance; and mortgage valuation and field services. With approximately $30 billion in assets as of March 31, 2016 and $8 billion in annual revenue for the year ended 2015, Assurant is located in 16 countries, while its Assurant Foundation works to support and improve communities. Learn more at or on Twitter .
COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1892
WEBSITE
https://www.assurant.com/