Senior Manager Talent Cycle

SENIOR MANAGER TALENT CYCLE

WHAT IS THE OPPORTUNITY?
Reporting to the Senior Director, Global Talent Cycle, this position is responsible for providing leadership and oversight to a diverse operations team supporting employee onboarding and talent lifecycle processes. Provides direction on identifying process and efficiency improvements, resolving employee data inconsistencies, and maintaining accurate records. Accountable for meeting departmental goals, service level agreements, and operational objectives while supporting change initiatives and mitigating operational and compliance risks. Works to enhance the employee experience while ensuring alignment with HR Operations policies, regulatory requirements, and business objectives.

WHAT WILL YOU DO?

• Lead and oversee onboarding and offboarding operations, ensuring timely and accurate completion of pre-hire, new hire and post-hire processes in alignment with established service level agreements.
• Lead and oversee HR Operations, ensuring timely and accurate completion of daily Manager Self-Service transactions in HRMS, HR Helpline oversight, and respond to ad hoc audit requests within established service level agreements.
• Manage and develop the team, providing guidance, performance management, and operational oversight
• Drive process improvements and operational efficiencies within onboarding workflows through collaboration with Talent Cycle, Digital Solutions, and cross-functional partners.
• Ensure adherence to organizational policies, regulatory requirements, and compliance standards while maintaining data accuracy and audit readiness.
• Partner with Talent Acquisition, HR Business Partners, and other stakeholders to support a consistent and positive experience aligned with HR and business objectives

WHAT DO YOU NEED TO SUCCEED
Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 5 years of HR or Operations experience least
• Minimum 3 years of experience in the financial services industry
• Minimum 5 years of experience in policy interpretation and/or case adjudication
• Minimum 3 years of people management/leadership experience

Additional Qualifications

• A combination of HR, Operations and client service experience is preferred
• Leadership and team management experience
• Process improvement and change management experience
• Compliance and risk awareness, as well as strong decision-making skills regarding policy application
• Effective presentation and communication (verbal and written) skills
• Ability to interact with and influence all levels in the organization
• Solid problem solving, analytical (including qualitative analysis), research, and quantitative skills
• Operational excellence and strong attention to detail
• Flexibility, adaptability and resilience
• HR Systems experience with Workday, SAP, ServiceNow and UKG
• Proficient in Microsoft Office Product Suite, SharePoint

WHAT'S IN IT FOR YOU?
Compensation

Starting base salary:$99,000-$176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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