SENIOR MANAGER TALENT CYCLE
WHAT IS THE OPPORTUNITY
Reporting to the Senior Director Global Talent Cycle this position is responsible for providing leadership and oversight to a diverse operations team supporting employee onboarding and talent lifecycle processes. Provides direction on identifying process and efficiency improvements resolving employee data inconsistencies and maintaining accurate records. Accountable for meeting departmental goals service level agreements and operational objectives while supporting change initiatives and mitigating operational and compliance risks. Works to enhance the employee experience while ensuring alignment with HR Operations policies regulatory requirements and business objectives.
WHAT WILL YOU DO
Lead and oversee onboarding and offboarding operations ensuring timely and accurate completion of pre-hire new hire and post-hire processes in alignment with established service level agreements.
Lead and oversee HR Operations ensuring timely and accurate completion of daily Manager Self-Service transactions in HRMS HR Helpline oversight and respond to ad hoc audit requests within established service level agreements.
Manage and develop the team providing guidance performance management and operational oversight
Drive process improvements and operational efficiencies within onboarding workflows through collaboration with Talent Cycle Digital Solutions and cross-functional partners.
Ensure adherence to organizational policies regulatory requirements and compliance standards while maintaining data accuracy and audit readiness.
Partner with Talent Acquisition HR Business Partners and other stakeholders to support a consistent and positive experience aligned with HR and business objectives
WHAT DO YOU NEED TO SUCCEED
Required Qualifications
Bachelors Degree or equivalent
Minimum 5 years of HR or Operations experience least Minimum 3 years of experience in the financial services industry
Minimum 5 years of experience in policy interpretation andor case adjudication
Minimum 3 years of people managementleadership experience
Additional Qualifications
A combination of HR Operations and client service experience is preferred
Leadership and team management experience
Process improvement and change management experience
Compliance and risk awareness as well as strong decision-making skills regarding policy application
Effective presentation and communication verbal and written skills
Ability to interact with and influence all levels in the organization
Solid problem solving analytical including qualitative analysis research and quantitative skills
Operational excellence and strong attention to detail
Flexibility adaptability and resilience
HR Systems experience with Workday SAP ServiceNow and UKG
Proficient in Microsoft Office Product Suite SharePoint
WHATS IN IT FOR YOU
Compensation
Starting base salary99000-176000 per year. Exact compensation may vary based on skills experience and location. This job is eligible for bonus andor commissions.
Benefits and Perks
At City National we strive to be the best at whatever we do including the benefits and perks we offer our colleagues including
Comprehensive healthcare coverage including Medical Dental and Vision plans available the first of the month following start date
Generous 401k company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation sick and volunteer time
Specialized health and family planning benefits including fertility benefits and cancer diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at ourBenefits and Perks.
ABOUT US
Since day one weve always gone further than the competition to help our clients colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada one of North Americas leading diversified financial services companies. To learn more about City National and our dynamic company culture visit us atAbout Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis until filled.
Unless otherwise indicated as fully remote reporting into a designated City National location is an essential function of the job.
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