Senior Business Analyst Application Modernization

Senior Business Analyst Application Modernization
Location: Harrisburg, PA
Work Arrangement: Hybrid 2 days onsite per week, including Wednesday; 3 days remote
Position Type: Contract

Position Summary
The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Senior Business Analyst to support the modernization of its Consumer Affairs Information (CAI) application, which is critical to resolving public complaints involving utility companies.
This role will support a three-year modernization initiative, focusing on requirements gathering, business process improvement, system analysis, and testing. The Senior Business Analyst will collaborate with business subject matter experts, the Product Manager, Product Owner, Data Modeler, and development teams to identify system improvements while ensuring existing critical functionality is preserved in the modernized solution.
The ideal candidate will have strong experience analyzing legacy applications, translating business needs into user stories, leading User Acceptance Testing (UAT), and recommending process improvements.
Key Responsibilities

• Document existing CAI application requirements and verify that all critical functionality is captured for modernization.
• Gather, analyze, prioritize, and trace business requirements to applicable legislative and policy requirements.
• Collaborate with business units to identify system improvements and recommend solutions that deliver business value.
• Translate business requirements into clear user stories and define acceptance criteria in collaboration with the Product Manager.
• Work with technical teams to ensure requirements are clearly understood and accurately implemented.
• Assist in evaluating technical approaches, including platform, architecture, and integration considerations.
• Support change management, user adoption, and training activities.
• Ensure alignment with Commonwealth and PA PUC standards for security, accessibility, data privacy, and compliance.
• Identify project risks, dependencies, and impediments.
• Lead and coordinate UAT and support testing activities to validate system functionality and changes.
• Provide regular status updates, analysis, and recommendations to IT leadership and business stakeholders.

Required Qualifications

• Minimum 7 years of Business Analyst experience, including at least 3 years in a Senior Business Analyst role.
• Demonstrated experience analyzing legacy applications or supporting digital transformation requirements gathering.
• Strong experience gathering requirements and translating them into clear, actionable user stories.
• Working knowledge of Agile/Scrum methodologies and tools such as Azure DevOps, Jira, or similar.
• Experience testing large-scale projects.
• Experience leading and coordinating User Acceptance Testing (UAT).
• Excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Strong organizational, prioritization, and multitasking skills.

Preferred Qualifications

• Experience supporting enterprise application modernization, including legacy platform migration and modern architecture initiatives.
• Experience in business process improvement and business process reengineering.
• Knowledge of WCAG 2.1 accessibility standards and public-sector compliance requirements.
• Previous experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.

Work Location Requirement: Candidates must be able to work onsite in Pennsylvania at least two days per week, with Wednesday being one of the required onsite days. Three days per week may be worked remotely.