Seasonal, Operations Administrative Assistant

H&R Block

Fort Lauderdale, FL

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Applicant Tracking System, Billing, Business Solutions, Communication Skills, Compensation and Benefits, Computer Networks, Credit Cards, Customer Service Management, Customer Support/Service, Establish Priorities, Financial Services, Interpersonal Skills, Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Network Connectivity, Operating Systems, Operational Support, Order Supplies, Organizational Skills, Peripheral Hardware, Problem Solving Skills, Project/Program Coordination, Retail, Small Business, Tax Returns, Time Management, Vendor/Supplier Sourcing

LOCATION

Fort Lauderdale, FL

POSTED

Today

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!
What you'll do...

As an Operations Admin, you will be responsible for providing district(s) operational and hiring support, ordering supplies, and general administrative duties as related to the overall office's operations.

Day to day you'll...

Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices
Provide hands on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment
Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed
Communicate with DOC/DGM/Field Associates around Administrative Support Tasks
Source vendors for local facility tickets and set up with approved payment process
Review and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC's approval
Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systems
Attend training related to the effective and efficient performance of job duties
Other duties as assigned by the DOC or in partnership with the CSM

What you'll bring to the team...

Education:

High school diploma or equivalent

Work Experience:

Ability To Communicate Clearly And Calmly On The Telephone, Email, And Chat And Use Effective Customer Service Techniques With Associates Who May Be Under Stress
Ability To Work Independently With Minimal Supervision
Customer Service Experience
Demonstrated Decision Making, Analytical, And Problem-Solving Skills
Demonstrated Organization, Prioritization, And Project Coordination Skills
Effectively Demonstrate Oral, Written, And Interpersonal Communication Skills; Ability To Interact With All Levels Of Associates
Effective Time Management And Organization Skills With The Ability To Handle Multiple Priorities
Experience Working With Windows Environment
Some Experience, Or Ability To Learn To Support Microsoft Operating Systems, Networking Connectivity, Computer Peripheral Equipment, Software Applications, And Remote Tools

It would be even better if you also had...

Work Experience:

1-3 years administrative experience

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Seasonal, Operations Administrative Assistant

H&R Block

Fort Lauderdale, FL

About the Company

H&R Block

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